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Royal Falmouth Nursing & Rehabilitation Center

359 Jones Rd

3.9(50 ratings)· Falmouth average: 4.5

Royal Falmouth Nursing & Rehabilitation Center, photo 11 / 3

Quick Facts

Total units
121
Medicare rating
3 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
121
Pet policy
Allowed resident's dog to stay with her

What Families Think

Royal Falmouth Nursing & Rehabilitation Center is a skilled nursing and rehab facility in Falmouth, MA, with mixed reviews from families. Many praise the rehab team, day-shift nursing, and an attentive administrator, while others describe serious lapses in basic care and lost belongings.

The Good

  • Rehab department called outstanding by reviewers
  • Day and evening nursing staff praised as great
  • Administrator has an open-door policy, handles complaints
  • Facility described as very clean
  • Staff kind and accommodating during recovery
  • Allowed a resident's pet dog during her stay

The Bad

  • One report of missed PT/OT and inadequate hygiene care
  • One serious report of bed sores and infection requiring hospital treatment
  • Multiple reports of missing personal belongings after stays
  • Night shift customer service described as needing improvement
  • One account of dismissive management response to lost items

AI-generated from reviews and community data.

Royal Falmouth Nursing & Rehabilitation Center is a senior living community in Falmouth, Massachusetts offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.9 out of 5 across 50 reviews.

About Royal Falmouth Nursing & Rehabilitation Center

Royal Falmouth Nursing & Rehabilitation Center is a 121-bed skilled nursing and long-term care facility in Falmouth, Massachusetts, offering both short-term rehabilitation and extended care services.

Family experiences at the facility vary considerably. Some families praise the day and evening nursing staff, rehabilitation department, and housekeeping, with one family noting their mother came home "stronger and happier than ever." Others report serious concerns: inadequate personal care, missing items, delayed food service, and pressure sores during rehabilitation stays. Staff responsiveness appears inconsistent, with some families highlighting outstanding care from named staff members while others describe long waits and dismissive management when raising concerns.

The facility's cleanliness and administrator's accessibility receive consistent mention. Rehabilitation services, when positively reviewed, are described as "outstanding," though quality appears variable across shifts and departments.

Royal Falmouth holds a 3.9 out of 5 Google rating based on 50 reviews, reflecting the mixed nature of family feedback. Prospective residents and families should carefully review specific services needed and consider visiting to assess current operations and staff interactions.

Types of Care at Royal Falmouth Nursing & Rehabilitation Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Royal Falmouth Nursing & Rehabilitation Center

3.9overall · 50 ratings combined

3.9★ on Google (50)

Julie Saint

May 2026

via Google

I was there for short term rehab after breaking both ankles. Day and evening nursing staff were great. With the exception of a couple of CNAs the night shift need customer service training. Rehab department was outstanding. Housekeeping was great. Food was ok. Big shoutout to Amanda the unit manager. She does a great job. Thanks to Maura, Laurie, Soddy, T,Meagan and Kristen for the care they provided to me. Thanks to Mark, Lynn, Josh, Emma, Brittany and Jessica from rehab for getting me back on my feet again! I work in long term care and I would recommend to friends or family.

Whitney Fulp

Mar 2026

via Google

3 different people I know have stayed here for “rehabilitation”. There is a lack of care. No changing, cleaning or getting the proper rehab ie PT or OT. All 3 had serve decline while in the care of royal. Personal items went missing. Food that was ordered never made it to rooms but was delivered. Serve lack of care ended up with bed sores and an infection needed to be treated at mass general. Staff is sitting at front desk on phones everytime I entered. But patients are not being rotated and are sitting In Severely soiled attire. Please do better for the people you care for. They do not have another life to live.

Emily Brainard

Jan 2026

via Google

Things were missing when I came to collect my father's belongings after his death. Management and staff swore up and down the items were in the bag of his belongings I was given; and quickly became dismissive. I stood in the lobby for over an hour waiting for someone to come speak with me. Why would I say things were missing if they weren't? I wasn't looking for money, just the things in question. It hurts to this day.

George Kelsch

Oct 2025

via Google

This facility is very clean and professionally run. The administrator is top notch . She has an open door policy, any problem you have she will handle it until you are satisfied . Outstanding!!

P Teixeira

May 2023

via Google

My mom has been admitted to this facility a few times. All of the staff was incredible. From administration to CNAs, Nurses, activities, to the rehab department. Nurses on unit were very informative and accommodating. All staff members were so kind and made her visit very pleasant. She came home stronger and happier than ever. A big plus was that they allowed us to bring her dog which was so nice because it kept my mother’s spirits up during her recovery. Thank you Royal of Falmouth. Keep doing what you’re doing!

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Government Inspection History

5 inspection visits in the last three years, 41 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Dec 18, 2025Fire Safety StandardHealth Standard16 citations
  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 10, 2026

  • Have properly located and lighted "Exit" signs.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 6, 2026

  • Provide properly protected cooking facilities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 10, 2026

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 10, 2026

  • Ensure proper usage of power strips and extension cords.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 6, 2026

  • Meet requirements for the installation and maintenance of electrical systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 10, 2026

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 10, 2026

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 12, 2026

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 30, 2026

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 10, 2026

  • Install corridor and hallway doors that block smoke.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 12, 2026

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 26, 2026

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 21, 2026

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 21, 2026

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 21, 2026

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 21, 2026

Sep 10, 2025Health Complaint3 citations
  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 9, 2025

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 17, 2025

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 19, 2025

Apr 8, 2025Health Complaint1 citation
  • Ensure that residents are free from significant medication errors.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Apr 1, 2025

Sep 17, 2024Fire Safety StandardHealth Standard8 citations
  • Install an approved automatic sprinkler system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 8, 2024

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 11, 2024

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 11, 2024

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 11, 2024

  • Have an enclosure around a vertical opening shaft.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 8, 2024

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 8, 2024

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 8, 2024

  • Ensure proper usage of power strips and extension cords.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 8, 2024

Jun 8, 2023Fire Safety StandardHealth Standard13 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 20, 2023

  • Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 20, 2023

  • Ensure that the resident and his/her doctor meet face-to-face at all required visits.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 20, 2023

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 20, 2023

  • Ensure the activities program is directed by a qualified professional.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 20, 2023

  • Have simulated fire drills held at unexpected times.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 7, 2023

  • Have an enclosure around a vertical opening shaft.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 14, 2023

  • Provide activities to meet all resident's needs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 20, 2023

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 14, 2023

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2023

  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2023

  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 7, 2023

  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity B of L: potential for minimal harm, patternCorrected Jun 20, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Royal Falmouth Nursing & Rehabilitation Center offer?

Royal Falmouth Nursing & Rehabilitation Center offers Skilled Nursing / Long Term Care.

Where is Royal Falmouth Nursing & Rehabilitation Center located?

Royal Falmouth Nursing & Rehabilitation Center is located at 359 Jones Rd in Falmouth, Massachusetts.

What do families say about Royal Falmouth Nursing & Rehabilitation Center?

Royal Falmouth Nursing & Rehabilitation Center is a skilled nursing and rehab facility in Falmouth, MA, with mixed reviews from families. Many praise the rehab team, day-shift nursing, and an attentive administrator, while others describe serious lapses in basic care and lost belongings.

How did Royal Falmouth Nursing & Rehabilitation Center do on recent health and safety inspections?

Royal Falmouth Nursing & Rehabilitation Center had 5 government inspection visits in the last three years, with 41 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Royal Falmouth Nursing & Rehabilitation Center?

Submit the Request Information form on this page to connect with Royal Falmouth Nursing & Rehabilitation Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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