J L Sackett
Aug 2026
Worst customer service ever. For 3 weeks I've tried to get my cylinder and concentrator picked up but Noone shows up. I asked for a supervisor and was disconnected.
Rotech Healthcare Inc.
799 Tech Center Dr1(2 ratings)· Durango average: 4.5
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Quick Facts
- Equipment scope
- Provides ventilators, oxygen therapy, and wound care supplies
- Operator scale
- National provider rather than a single local operator
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Rotech Healthcare in Durango offers home medical equipment and home health/hospice services like oxygen therapy and ventilators, but the only two available reviews describe serious problems with customer service and follow-through. Both reviewers reported difficulty getting basic support, including equipment pickup and clear communication.
What reviewers praise
- Provides home oxygen and ventilator equipment
- Offers negative pressure wound therapy and wound care supplies
- National provider serving home health and hospice needs
What reviewers flag
- Both reviewers report very poor customer service response
- One report of equipment pickup unresolved for three weeks
- One report of being disconnected when requesting a supervisor
- Communication difficulties with support staff noted by a reviewer
AI-generated from reviews and community data.
Rotech Healthcare Inc. is a home health agency serving Durango, Colorado offering Home Health.
About Rotech Healthcare Inc.
Rotech Healthcare Inc. is a home health agency serving clients in Durango, Colorado.
Reviewers reported concerns about service reliability and customer service responsiveness. Several noted challenges including difficulty reaching support staff, missed equipment pickups, and communication barriers with customer service representatives.
Types of Care at Rotech Healthcare Inc.
Home Health
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Help Me ChooseReviews of Rotech Healthcare Inc.
1overall · 2 ratings combined
1★ on Google (2)
Daniel Chiara
Mar 2025
I wish the representatives of this place were more involved. Besides that, I wish I could understand anything their customer service attendants say.
Frequently Asked Questions
What types of care does Rotech Healthcare Inc. offer?
Rotech Healthcare Inc. offers Home Health.
Where is Rotech Healthcare Inc. located?
Rotech Healthcare Inc. is located at 799 Tech Center Dr in Durango, Colorado.
What do families say about Rotech Healthcare Inc.?
Rotech Healthcare Inc. carries a 1.0 out of 5 rating from 2 Google reviews. Rotech Healthcare in Durango offers home medical equipment and home health/hospice services like oxygen therapy and ventilators, but the only two available reviews describe serious problems with customer service and follow-through. Both reviewers reported difficulty getting basic support, including equipment pickup and clear communication. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
How can families visit Rotech Healthcare Inc.?
Submit the Request Information form on this page, or contact Rotech Healthcare Inc. directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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