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Rolling Hills Care Center

801 North 193 East Avenue

3.3(31 ratings)

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Rolling Hills Care Center, photo 11 / 2

Quick Facts

Total units
126
Medicare rating
4 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
126
Visitation Policy
Reported months-long visitation restrictions during pandemic lockdown
Pet Policy
Emotional support animals reportedly not permitted on-site

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviews of Rolling Hills Care Center are largely negative, with families describing serious communication breakdowns, difficulty reaching staff by phone, and concerns about timely medication and care. Several reviewers reported being unable to visit or check on loved ones for extended periods, and one described being turned away with an emotional support animal.

What reviewers flag

  • Multiple reviewers report unanswered phone calls with no callbacks
  • One report describes delayed or missing pain medication for a resident
  • Families report being unable to visit loved ones for months at a time
  • One reviewer described staff as rude when told an emotional support animal wasn't allowed

AI-generated from reviews and community data.

Rolling Hills Care Center is a senior living community in Catoosa, Oklahoma offering Skilled Nursing / Long Term Care. Amenities include Emergency Call System, Wheelchair Accessible and 24-Hour Staff. Families rate it 3.3 out of 5 across 31 reviews.

About Rolling Hills Care Center

Rolling Hills Care Center is a skilled nursing and long-term care community in Catoosa, Oklahoma, licensed for up to 126 residents. The facility is Medicare and Medicaid certified and holds a 4 of 5 star rating from CMS. It is equipped with 24-hour staff, an on-site registered nurse, medication management, an emergency call system, and wheelchair accessibility.

Reviewers offer mixed feedback on operations. Many describe serious concerns about medication administration, responsiveness to calls, and visitor policies during certain periods. Specific complaints include medications not reaching patients as prescribed, difficulty reaching staff by phone, extended restrictions on family visits without clear communication about reopening plans, and perceived inflexibility around visitor accompaniment policies. One reviewer wrote, "If the patient asks for pain medicine, water, or even crackers, it never shows up."

Types of Care at Rolling Hills Care Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Medication Management
  • On-Site Nurse (RN)

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Reviews of Rolling Hills Care Center

3.3overall · 31 ratings combined

3.3★ on Google (31)

Laura Smith

Dec 2022

via Google ↗ · Report

Tried to go see my nanny and they kicked me out cause I had my emotional support dog with me. Not very friendly staff the lady was really rude about it. Will not come back and I wouldn't put my family members in this place either. I have taken my dog to other nursing homes and never had that issue.

Cheryl Ghiuzelian

Jul 2021

via Google ↗ · Report

This is a terrible place for loved ones. If the patient asks for pain medicine, water, or even crackers, it never shows up. There’s a problem of the patient never gets their pain meds. Where are they going, who has them?! If patient’s rooms are in a certain area of the building, they don’t have reception for the business portable phone, so the nurses would need to actually bring their own cellular phone for patients to use. These patients are old and in pain, they cannot walk to the main phone. So, if no one wants to offer their phone for use, they just take a message saying the patient is resting and offer to have them call us back….which never ever ever happens. They have not answered their main line on numerous occasions. My cousin and I spent a full day calling off and on and no one ever picked up the phone. I have many more stories, but the bottom line is, this place is disgusting and should be closed for good.

Robin Logan

Nov 2020

via Google ↗ · Report

My Sister in law has had her Mother in this facility for months! Since Corona virus she has declined fast and they will not answer calls or let her face time with her so she can see her condition. This is the only way a loved one can know how their parent is doing. This is unexceptable and this Care Center needs to help give families peace of mind!

Bud Sellers

Oct 2020

via Google ↗ · Report

My daughter and son has NOT been able to see their grandmother in 6 months!!! She is going down hill and they are being robbed of time with her!! Something NEEDS to be put in place so that they and their mother can see her!!!!!!! There have many "we are trying " told to their mother with No results !! Now they wont even return a phone call to let us know she is ok!!!!!!!

Alicia

Sep 2020

via Google ↗ · Report

It has been 6 months and my Mom is still locked down in this facility. We can't get in and she can't come out. The owner has had 6 months to create a reopen plan. However, I have yet to receive a single piece of mail from him showing a plan to reopen for family to see their loved ones. Despite multiple calls to his office, he has yet to call me back. My mother is rapidly declining and mentally giving up. She is now on hospice and may not have much time left. I want the owner to please do something!

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Government Inspection History

4 inspection visits in the last three years, 21 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Dec 9, 2025Health Standard2 citations
  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 26, 2026

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 26, 2026

May 9, 2024Fire Safety StandardHealth Standard4 citations
  • Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 7, 2024

  • Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 7, 2024

  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 7, 2024

  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 7, 2024

Mar 30, 2023Fire Safety StandardHealth Standard12 citations
  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 26, 2023

  • Properly provide smoke detection systems in areas open to corridors.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 26, 2023

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 12, 2023

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 12, 2023

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 26, 2023

  • Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 26, 2023

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 26, 2023

  • Have proper medical gas storage and administration areas.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 26, 2023

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 12, 2023

  • Keep residents' personal and medical records private and confidential.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 12, 2023

  • Develop and maintain an Emergency Preparedness Program (EP).

    Severity C of L: potential for minimal harm, widespreadCorrected Jun 26, 2023

  • Provide properly protected cooking facilities.

    Severity C of L: potential for minimal harm, widespreadCorrected Jun 26, 2023

Apr 3, 2019Fire Safety Standard3 citations
  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 7, 2019

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 7, 2019

  • Have simulated fire drills held at unexpected times.

    Severity C of L: potential for minimal harm, widespreadCorrected May 7, 2019

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Rolling Hills Care Center offer?

Rolling Hills Care Center offers Skilled Nursing / Long Term Care.

Where is Rolling Hills Care Center located?

Rolling Hills Care Center is located at 801 North 193 East Avenue in Catoosa, Oklahoma.

What do families say about Rolling Hills Care Center?

Rolling Hills Care Center carries a 3.3 out of 5 rating from 31 Google reviews. Reviews of Rolling Hills Care Center are largely negative, with families describing serious communication breakdowns, difficulty reaching staff by phone, and concerns about timely medication and care. Several reviewers reported being unable to visit or check on loved ones for extended periods, and one described being turned away with an emotional support animal. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How did Rolling Hills Care Center do on recent health and safety inspections?

Rolling Hills Care Center had 4 government inspection visits in the last three years, with 21 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Rolling Hills Care Center?

Submit the Request Information form on this page, or contact Rolling Hills Care Center directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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