Rocky Mountain Care- Spring Hollow

Rocky Mountain Care- Spring Hollow is an assisted living community in Orem, Utah. It offers 24-hour staff, medication management, dietary accommodations, an emergency call system, private rooms with private bathrooms, housekeeping, wheelchair accessibility, and social activities and gathering spaces.

Reviews are mixed. Several reviewers praised the warmth of the environment, attentiveness of care staff, and intimate feel of the community. However, multiple reviewers expressed serious concerns about staffing levels, responsiveness from administration, medication management, and the quality of care provided. One reviewer noted that Adult Protective Services identified 22 violations during an assessment, including major violations involving medication errors and supervision lapses. Another reported difficulty reaching staff by phone due to being understaffed.

Families who reviewed the facility described inconsistencies in food service and communication. Some reviewers appreciated individual care aides, while others felt that only residents with frequent family visits received adequate attention.