MyLivingChoice

Home Instead

3507 N University Ave #300

5(56 ratings)· Provo average: 4.6

Home Instead — photo 11 / 5

Quick Facts

Care flexibility
Shifts adjusted from weekly to twice-daily care
Scheduling policy
Flexible cancellation policy for family visits or changes
Family support
Caregiver education offered for dementia care needs

What Families Think

Families describe Home Instead as a reliable in-home caregiving service that helped aging parents stay independent at home, with caregivers who built genuine relationships and an office team praised for communication and flexibility. Reviewers highlight support with dementia care, errands, and companionship, and note the ability to adjust care levels as needs changed.

The Good

  • Caregivers built lasting personal relationships with clients
  • Flexible scheduling adjusted as care needs increased
  • Office staff praised for communication and support
  • Helped clients stay independent and living at home
  • Education provided for families managing dementia care
  • Consistent, favorite caregivers scheduled when possible

The Bad

  • No published pricing; must contact directly for costs

AI-generated from reviews and community data.

About Home Instead

Home Instead is a home health and hospice community in Provo, Utah.

Families rate Home Instead 5 out of 5 based on 56 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care

Home Health and Hospice

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Reviews

5overall · 56 ratings combined

5★ on Google (56)

Amaryn Checketts

Jun 2026

via Google

I love how organized Home Instead is, how much the staff prioritizes you and your needs. The clients are amazing and there are always resources available for any CarePro. Communication is amazing, so much fun and laughter. I love love love Home Instead!!!

Gabrielle Woods

May 2026

via Google

Home Instead has many great resources for your loved one to remain in their home and the community. They are easy to work with and are friendly and kind! Would definitely recommend!

Jacob Snyder

Mar 2026

via Google

I’ve been into many offices and facilities in the healthcare industry, but rarely have I seen the kind of welcome and customer service that I have received with home instead. The team here makes you feel like family! They are phenomenal, caring individuals. The kind of people that bring their hearts into what they do. Keep up the good work home instead! Thank you for your personal touch.

Christine Peters

Sep 2025

via Google

We used Home Instead caregivers to help with my Dad for close to 2 years. I was his primary caregiver but when I couldn't be there we used Home Instead. Michele and Brecklyn were always so helpful in arranging caregivers to accommodate my unusual schedule- which changed every week. If I ever needed to contact them with concerns, I felt listened to and validated. My Dad had his favorite caregivers and they were scheduled as often as possible. On the whole it was a wonderful experience and I am so grateful to all of the Home Instead team for how they treated my father and how they made him feel validated and important during his final years.

Suzanne Rogers

Aug 2025

via Google

We used Home Instead services for my dad for about five years. It was a great fit in allowing him to live at home and still be independent as he transitioned to being a non-driver. Over the years, we went from having three times a week shifts to shifts twice a day. Companions would take him to get hair cuts, go to the grocery store, the gym, church, etc. They took walks with him, did puzzles, and as he got older, prepared some meals. The companions really came to know my dad and his preferences and catered to his specific needs. The companions that came into his home were varied in age and abilities and we definitely had some favorites over the years, but I could tell that they all cared about my father very much. The office was great to work with - I received a lot of support and education on how to handle supporting a parent with dementia. We had open and frequent communications and were able to adjust his level of care as he grew older and his needs changed. I appreciated their cancellation policies as there were times when family came into town or wanted to spend an evening with my dad and we could be very flexible with their services. When it became necessary to move my dad to memory care, it was an emotional time to conclude their services; there were some tearful goodbyes. Highly recommend.

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