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Reviews for this Guthrie campus overwhelmingly describe experiences in the emergency room rather than the skilled nursing or personal care units themselves, and the tone is sharply divided between grateful patients and those who felt ignored or misdiagnosed. With a 1.9 average across 51 Google reviews, most feedback points to inconsistent attention and long waits, though a few reviewers praised specific doctors and nurses by name for excellent care.
AI-generated from reviews and community data.
Guthrie Robert Packer Hospital, Towanda Campus is a senior living community in Towanda, Pennsylvania offering Skilled Nursing / Long Term Care. Amenities include Housekeeping, Laundry Service and Emergency Call System. Families rate it 1.9 out of 5 across 51 reviews.
Robert Packer Hospital Skilled Care and Rehabilitation in Towanda, Pennsylvania is a satellite campus of Guthrie Robert Packer Hospital, located 17 miles north in Sayre. The facility, formerly known as Towanda Memorial Hospital, joined Guthrie in April 2015 and serves Bradford and Sullivan counties, offering clinical services and long-term care to surrounding communities.
The campus provides a 68-bed skilled nursing unit and a 94-bed personal care home. The personal care home is designed for individuals who require personal assistance to maintain an independent, active, and self-sufficient lifestyle.
Rehabilitation services are offered by highly trained professionals who provide physical rehabilitation and nurturing support for patients recovering from acute injuries, impairments, or illnesses. The facility also operates laboratory services staffed 24 hours a day, seven days a week to provide quick and accurate results, and provides ambulance services for both emergency and non-emergency transportation.
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Help Me Choose1.9overall · 51 ratings combined
1.9★ on Google (51)
Kendra Moreno
Jan 2025
I went to the ER due to major stomach pain, one doctor told me it could be appendicitis one said a uti one said a chest infection, I have my medical card and smoked before to help ease the pain, one of the nurses explained that they don’t judge and they don’t care, about 30 minutes or so I was being put into a private room that was overly sprayed with air freshener I could barley breathe on top of the breathing issues I was having. Not a very great place.
Suzanna Maria (Suzi)
Sep 2024
The emergency room Dr helped save my son's life! Dr. Dacquel was working on 9/21/24 and long story short, he listened with our a doubt to me & my son, and did a test that confirmed the worst and got my baby help. I am so grateful for him & the staff that was working that day 🙏
Paula C
Aug 2024
My doctor sent me there because of three days of non stop diarrhea. I was dizzy and felt like i was going to pass out. Guy in ER sent me home with ear drops. Told me it was most likely the start of an ear infection. 6 hours later i was taken back to the ER because i passed out and got an concussion. My sodium and mineral levels were so low they admitted me to the hospital. Then when i had a allergic reaction to the meds they gave me i was told welcome to menopause. Took a week and me flipping out before they would even stop to listen to me. My "menopause" disappeared after they changed my meds. I wouldn't take my dog to Guthrie. I miss the memorial hospital. A REPLY TO GUTHRIE: You need a better answer than that. You act like i took your crap and did nothing. I did contact many dept. at guthrie. NOT ONE REPLY. If it doesn't bring in money you dont care. Love your high rating by the way.😆
tearbag
Jan 2023
Very positive experience in the ER today when my daughter needed stitches. We were seen very quickly and the nurse, Danielle, was fantastic. Dr Krass was really wonderful as well. He has an excellent bedside manner and sutured very well. Very pleased and I will not hesitate to send my patients (I’m a local pediatrician) to Guthrie Towanda when they need emergency services
Chris Corbett
Aug 2021
Terrible Emergency Room service. When you bring a 1 year old in with a fever of 103°+ who just had a seizure and who is vomiting and shaking in the waiting room You pay attention. If there's no beds available I get it. Rather than gossip over a wallet someone lost earlier and just called about, pay attention or check on the child..... Rather than have 5-6 plus hospital staff and 5 EMT's standing around talking and not assisting patients, go check on the child. Rather than all of that happening and make us wait with no assistance, no concern for the child's well being. No temperature check, no meds offered or willing to give. Just wait an unknown amount of time. Might has well have been on the other side of town because if you're in the waiting room you get no attention paid to you whatsoever. How about a floating nurse or someone willing to come into the waiting room when no beds are available. I come from a family background so I respect and appreciate all medical staff. This was unacceptable and this is the 3rd time this identical thing has happened. I've called 911 on the way to the ER. Same thing everytime. No cause for concern and nothing other than a non reassuring "we'll get you in soon" every 15 minutes. Pretend like you care. I get it, you've seen it all and nothing phases you anymore. Your patients have not. Have a little respect and concern for their concerns. Walk into the waiting room and check on patients for 2 seconds. If we just called 911 we would have gotten right in which is the sad thing. I shouldn't have to pay for a $3500 ambulance ride to get right into the ER. Guthrie takes 90% of this blame. The E.R. staff the other 10%. There has to be a better way. Not to mention each E.R. visit turns into a 5 hour ordeal when everything takes an hour. You sit there for 3 extra hours waiting to leave. All while other patients struggle to get in the same way we did. Horrendous service and something needs to change. We deserve better.
4 inspection visits in the last three years, 32 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Have an enclosure around a vertical opening shaft.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 9, 2026
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 30, 2026
Have properly installed electrical wiring and gas equipment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 9, 2026
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 9, 2026
Install a two-hour-resistant firewall separation.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 9, 2026
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 9, 2026
Have exits that are accessible at all times.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 9, 2026
Provide or obtain dental services for each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 30, 2026
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 28, 2026
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 30, 2026
Assist a resident in gaining access to vision and hearing services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 30, 2026
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 28, 2026
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 25, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 30, 2026
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity C of L: potential for minimal harm, widespreadCorrected Feb 9, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 4, 2025
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 11, 2025
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 4, 2025
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity C of L: potential for minimal harm, widespreadCorrected Mar 11, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity C of L: potential for minimal harm, widespreadCorrected Mar 11, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jan 22, 2025
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 17, 2024
Have properly located and lighted "Exit" signs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 25, 2024
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 25, 2024
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 25, 2024
Meet requirements for the installation and maintenance of medical gas and medical vacuum systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 25, 2024
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 17, 2024
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 17, 2024
Implement a program that monitors antibiotic use.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 17, 2024
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 17, 2024
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 17, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 17, 2024
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Guthrie Robert Packer Hospital, Towanda Campus offers Skilled Nursing / Long Term Care.
Guthrie Robert Packer Hospital, Towanda Campus is located at 91 Hospital Drive in Towanda, Pennsylvania.
Reviews for this Guthrie campus overwhelmingly describe experiences in the emergency room rather than the skilled nursing or personal care units themselves, and the tone is sharply divided between grateful patients and those who felt ignored or misdiagnosed. With a 1.9 average across 51 Google reviews, most feedback points to inconsistent attention and long waits, though a few reviewers praised specific doctors and nurses by name for excellent care.
Guthrie Robert Packer Hospital, Towanda Campus had 4 government inspection visits in the last three years, with 32 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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