Daisy Mendez
May 2026
Wonderful facility the staff are incredibly nice and caring. I highly recommend this facility they truly go above and beyond for their residents.
1 / 5Quick Facts
- Medicare rating
- 4 of 5
- Ownership
- For profit, Limited Liability company
- Certified beds
- 99
- Inspections
- View history (69 citations)
- Phone access
- No bedside phones, shared cordless units for patients
- Photo/video policy
- Photos and video are prohibited on premises
- Reported monthly cost
- One reviewer cited nearly $10,000 per month
CMS Care Compare
What Families Think
Riverwood Healthcare Center draws sharply divided feedback: many reviewers praise the cleanliness, friendly staff, and rehab team's dedication, while a substantial number of families report serious care failures including medication delays, unaddressed infections, bedsores, and communication breakdowns. The facility appears to deliver excellent care for some patients while others describe experiences with understaffing and neglect that led to hospitalization or worse.
The Good
- Rehab and physical therapy team praised repeatedly
- Facility described as clean and well-kept
- Many reviewers call staff caring and professional
- Strong individual nurse and staff relationships noted
- Patients report good recovery outcomes from therapy
The Bad
- Multiple reports of delayed or missed medications
- Several accounts of bedsores developing during stays
- Multiple complaints about difficulty reaching patients by phone
- Reports describe staff at nurses station on phones instead of responding to call alerts
- One report of nearly $10k monthly cost with subpar care
- Some reviewers describe understaffing affecting patient supervision
AI-generated from reviews and community data.
Riverwood Healthcare Center is a senior living community in Stockton, California offering Skilled Nursing / Long Term Care. Amenities include Emergency Call System, Wheelchair Accessible and 24-Hour Staff. Families rate it 4.1 out of 5 across 119 reviews.
About Riverwood Healthcare Center
Riverwood Healthcare Center is a skilled nursing facility located in Stockton, California, focused on providing professional care and rehabilitation services to its patients.
The community offers skilled nursing and rehabilitation services, with a professionally trained care team dedicated to helping patients gain independence and work toward returning home.
Riverwood Healthcare Center emphasizes creating a safe, comfortable, and therapeutic environment where patients can receive care and support as they progress through their treatment and recovery.
Types of Care at Riverwood Healthcare Center
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Wheelchair Accessible
Community Amenities
- 24-Hour Staff
- Medication Management
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Help Me ChooseReviews of Riverwood Healthcare Center
4.1overall · 119 ratings combined
4.1★ on Google (119)
Liz Lemus
May 2026
This facility is always kept to the highest standards of cleanliness, and the staff's warmth and professionalism are unmatched. They always treat my loved one with dignity and respect.
Ms Maggs
May 2026
Been 2 years since I've rated this and still feel the same<br>Don't let the appearance nor the rating fool you please be sure to read every one of them majority of the rating is from staff or people that have known someone working there. My mom was sent there to recover and do physical therapy the nurses on board didn't give her meds on time, and sometimes not at all and this was directly from my mom due to this my mom became weaker I stayed at the facility for a whole day the nurses or nr came it check on her it was maybe 3 times. My mom was so much pain and everything when I went back day with my son my mom was not responding to us fully and her glucose detector went off it was too high and when I told 2 different rns they told me they're let the nurse know I didn't see anyone till an hour later and the checked her blood sugar it was over 300 it was then I told them she needs her medicine they staff just shrugged like there's nothing they can do my mom was not looking good so I had the nursecheck her vitals her blood pressure was so low and her heart was so high my brother and I had to get my mom out so she was taken to the hospital as I was there getting my mom's thing I even heard the nurse herself speaking to a staff person about my mom and her blood sugar was over 300 the day before and no body called me or or siblings about it when she went in she was ok even the next day she sat up when my sis and I brought the grandkids and now to do the lack of carelessness on the part of the facility our family had lost my mom by the time she went to the hospital it was too late she had to be on life support cause of not taking the medication she was suppose be taking her be taking cause this also when my mom went back to the hospital her blood sugar was 398 . They did everything they can but my mom was weak my family lost my mom too early I don't even want to give this place a one star rating cause it cost my mom's life so if anyone is reading this please if you dont leave your loved one here make sure she/had has all there meds please make sure that if there unable to move at that moment that they will be taken care of. Cause I don't want another family to go what our family been through and please be sure to make your loved ones stuff this with them at all times my moms favorite blanket was missing and it wasn't given back all we were told that they cant locate it which means someone stole it. I hope this post changes things for better cause our family going through it right now with our loss
Brenda Sandoval
Apr 2026
If I could rate this place zero stars I would. My mother was at this facility for 7 days. By the 6th day she was complaining about stomach pain (near her bladder) I let the nurse know what was going on and told her when my mother was in the ICU she was retaining urine. She then spoke to the CNA whom claimed that when she changed my mother she was wet and had urinated twice that day already and it was about 1pm. I insisted that the nurse place a catheter to see if she was retaining urine and sure enough they placed it and over 500CCs came out. My mother was then complaining about burning when trying to urinate, I then asked if they could do a urinalysis she had to get doctors approval but they eventually done one that day and said it came back negative. The following day my mother was rushed to the hospital due to her oxygen levels dropping and they claimed she was on 4 liters and not maintaining. Upon arriving to the hospital they placed her on oxygen and she was doing great on just 2 liters. Come to find out though she did have a severe UTI where she had to be admitted and placed on IV antibiotics for 5 days. Once she was discharged she was sent to a different facility, where we found out her pressure ulcer had more than doubled in size in 7 days! This is a dangerous place for your loved ones. Armando the lead is rude and difficult to understand. Shout out to Kayla she’s the amazing one there!
Ronald Lopez
Apr 2026
This place is horrible! They don’t come and rotate non mobile people, meds are ALWAYS late, they put my father on a nebulizer for a treatment and never came back to remove it 3 days in a row, I had to take it off of him. The CNA that was feeding my father’s roommate (who’s non verbal) was forcefully feeding him and shouting open your mouth, she spent about 10 minutes or less and then took the food and left. Most of the CNAs, LVNs and RNs speak very little English. Not good!
Government Inspection History
10 inspection visits in the last three years, 69 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Mar 18, 2026Health Complaint3 citations
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 3, 2026
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 3, 2026
Follow rules about disclosure of ownership requirements and tell the state agency about changes in ownership and/or administrative personnel.
Severity C of L: potential for minimal harm, widespreadFound during a complaint inspectionCorrected Apr 3, 2026
Feb 19, 2026Health Complaint2 citations
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Mar 16, 2026
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 16, 2026
Sep 12, 2025Fire Safety StandardHealth Standard32 citations
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 1, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 5, 2025
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 1, 2025
Establish staff and initial training requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 8, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 1, 2025
Establish roles under a Waiver declared by secretary.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 8, 2025
Use approved construction type or materials.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 1, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 5, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 5, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 5, 2025
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 5, 2025
Provide a written emergency evacuation plan.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 1, 2025
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 1, 2025
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 1, 2025
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 1, 2025
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 1, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 5, 2025
Allow residents to self-administer drugs if determined clinically appropriate.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 5, 2025
Keep residents' personal and medical records private and confidential.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 5, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 5, 2025
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 1, 2025
Meet requirements for the use of electrical equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 1, 2025
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 1, 2025
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 1, 2025
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 1, 2025
Address subsistence needs for staff and patients.
Severity C of L: potential for minimal harm, widespreadCorrected Oct 8, 2025
Address patient/client population and determine types of services needed.
Severity C of L: potential for minimal harm, widespreadCorrected Oct 8, 2025
Have generator or other power source capable of supplying service within 10 seconds.
Severity C of L: potential for minimal harm, widespreadCorrected Oct 1, 2025
Have approved installation, maintenance and testing program for fire alarm systems.
Severity C of L: potential for minimal harm, widespreadCorrected Oct 1, 2025
Conduct testing and exercise requirements.
Severity C of L: potential for minimal harm, widespreadCorrected Oct 8, 2025
Provide emergency officials' contact information.
Severity C of L: potential for minimal harm, widespreadCorrected Oct 8, 2025
List the names and contact information of those in the facility.
Severity C of L: potential for minimal harm, widespreadCorrected Oct 8, 2025
May 14, 2025Health Complaint1 citation
Keep residents' personal and medical records private and confidential.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Jul 15, 2025
Jan 22, 2025Health Complaint1 citation
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Feb 22, 2025
Oct 31, 2024Health Complaint3 citations
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 3, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 3, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 3, 2024
Sep 23, 2024Health Complaint2 citations
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 20, 2024
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 20, 2024
Jul 25, 2024Fire Safety StandardHealth Standard6 citations
Establish roles under a Waiver declared by secretary.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 30, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 30, 2024
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 30, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 30, 2024
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 30, 2024
Conduct testing and exercise requirements.
Severity C of L: potential for minimal harm, widespreadCorrected Jul 30, 2024
Apr 16, 2024Health Complaint1 citation
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 18, 2024
Jun 18, 2021Fire Safety StandardHealth Standard18 citations
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 16, 2021
Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 16, 2021
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 16, 2021
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 16, 2021
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 16, 2021
Meet requirements for the use of electrical equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 8, 2021
Establish procedures for tracking staff and patients during an emergency.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 8, 2021
Create arrangements with other facilities to receive patients.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 8, 2021
Provide emergency officials' contact information.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 8, 2021
Provide primary/alternate means for communication.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 8, 2021
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 8, 2021
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 8, 2021
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 16, 2021
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 16, 2021
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 16, 2021
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 16, 2021
Provide safe, appropriate pain management for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 16, 2021
Provide appropriate foot care.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 16, 2021
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Riverwood Healthcare Center offer?
Riverwood Healthcare Center offers Skilled Nursing / Long Term Care.
Where is Riverwood Healthcare Center located?
Riverwood Healthcare Center is located at 5320 Carrington Circle in Stockton, California.
What do families say about Riverwood Healthcare Center?
Riverwood Healthcare Center draws sharply divided feedback: many reviewers praise the cleanliness, friendly staff, and rehab team's dedication, while a substantial number of families report serious care failures including medication delays, unaddressed infections, bedsores, and communication breakdowns. The facility appears to deliver excellent care for some patients while others describe experiences with understaffing and neglect that led to hospitalization or worse.
How did Riverwood Healthcare Center do on recent health and safety inspections?
Riverwood Healthcare Center had 10 government inspection visits in the last three years, with 69 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Riverwood Healthcare Center?
Submit the Request Information form on this page to connect with Riverwood Healthcare Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Riverwood Healthcare Center? Claim this listing to update photos, pricing, and details. It's free.
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