Stephanie Calderone
May 2026
My family’s experience with Right at Home has been stressful and disappointing, largely due to staffing issues and poor communication. Over the course of just a few months, my parents went through 3–4 different home health aides, which made it difficult to establish consistency in their care. The biggest issue was communication between the schedulers and our family. There were several instances where workers did not show up as scheduled. We were told messages had been left, yet there was no record of any calls through voicemail or caller ID. To avoid further confusion, I specifically requested that all communication come directly through me as the family contact, but unfortunately this was not consistently followed, and another no-show occurred. There also appears to be an issue with turnover. While the managers I spoke with were apologetic, the conversations often lacked the level of sincerity and compassion you would expect from a company providing care for vulnerable individuals and their families. I do want to note that when the home health aides were present, they performed their jobs as expected. However, they were not in place long enough to develop a consistent relationship with my parents, which was unfortunate. My concerns are not with the aides themselves, but rather with the scheduling, communication, and overall coordination of care.
