MyLivingChoice

Richmond Center

91 Tompkins Avenue

3.6(215 ratings)· Staten Island average: 4.2

Richmond Center, photo 11 / 6

Quick Facts

Total units
372
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
372
Operator
Part of Centers Health Care network

What Families Think

The Good

  • Focus on short-term and long-term rehabilitation care
  • Individualized care plans for each resident
  • Multiple hands-on caregivers dedicated to residents
  • Daily recreational activities like bingo and crafts
  • Use of modern electronic medical record technology

AI-generated from reviews and community data.

Richmond Center is a senior living community in Staten Island, New York offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.6 out of 5 across 215 reviews.

About Richmond Center

Richmond Center for Rehab and Specialty Healthcare is a nursing and rehabilitation facility in Staten Island, New York, offering both short-term and long-term care. The community focuses on rehabilitation services with a mission to help residents regain strength and return to their homes and lives through individualized care plans.

The facility employs skilled nurses, therapists, and clinical specialists trained to address a wide range of resident conditions. Expert therapists use cutting-edge rehabilitation technology to support recovery. The center maintains a large, dedicated care staff to ensure each resident has multiple hands-on caregivers, and utilizes modern electronic medical record and charting technologies to keep all parties involved in care closely connected.

Richmond Center offers comfortable accommodations and refined amenities alongside its clinical services. The recreation department provides a variety of activities including daily bingo, arts and crafts, barbecues, and birthday celebrations to foster community among residents.

The facility is part of the Centers Health Care network, described as the leader in post-acute care in the Northeast, and holds a CMS Five Star Rating.

Types of Care at Richmond Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Arts and Crafts
  • Birthday / Holiday Parties
  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Richmond Center

3.6overall · 215 ratings combined

3.6★ on Google (215)

Victoria Valenzuela

Jun 2026

via Google

Thank you to the amazing staff on the 4th floor for the wonderful care you provided to my dad. A special thank you to Dr. Amparo for her compassion and dedication, and to Luba, the social worker, for her kindness and support throughout his stay. The nurses truly went the extra mile always treating my dad with respect, patience, and genuine care. It meant so much to our family to know he was in such good hands. We are incredibly grateful for everything you did. Thank you for making a difficult time so much easier.

andrew rivera

Jun 2026

via Google

Caring staff, clean facility, and excellent resident care. The team goes above and beyond to make residents feel comfortable and supported. Thank you for all you do.

TZ

May 2026

via Google

Lyuba Tress is the amazing social worker there at Richmond. She is exceptionally compassionate, selfless, and always providing help. What makes her special is how her own personal experience shaped the care she now shares and provides to all, giving her a deep understanding and empathy that you can truly feel. She brings kindness, patience, and genuine dedication to her work, going above and beyond to support those in need. Her meaningful presence is always reassuring, and she truly makes a positive impactful difference in people’s lives. Anyone lucky enough to have the opportunity to either work with, or be in her blessed care, would be truly fortunate. She is a God sent angel to our family. Forever grateful.

Anna Kats

May 2026

via Google

This has been an extremely frustrating and unacceptable experience. Communication at this facility is virtually nonexistent, and getting any kind of response is nearly impossible. We were assigned a social worker, Maryann, and despite repeated calls and voicemails, she has never responded. Attempts to reach the Director of Social Work have also gone unanswered. It genuinely feels like concerns are being ignored rather than addressed. We were told that doors are kept closed and staff are unavailable, which reflects exactly what we experienced. Even the nursing staff have not been helpful when we tried to get basic information or assistance. Families are left in the dark with no support, no communication, and no accountability. This level of neglect in communication is completely unacceptable, and management needs to take this seriously.

Nadine Dobson

Jan 2026

via Google

Denise, Cathy, and Mary Ann all were very helpful and professional. They seemed to know about my uncle and care about him. There was another employee who came to check on whether my uncle had eaten. The facility is clean and patients have an organized schedule of activities, including getting fresh air (weather permitting). The lobby staff greeted me and you have to register using face recognition, which is good. The main entry gate remains locked for security purposes. Overall, each rehab will have their good and bad. However, this facility seems to focus on customer service and improving.

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Government Inspection History

4 inspection visits in the last three years, 46 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Dec 18, 2025Fire Safety StandardHealth Standard11 citations
  • Keep all essential equipment working safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 28, 2026

  • Meet requirements for the installation and maintenance of electrical systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 28, 2026

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 28, 2026

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 28, 2026

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 28, 2026

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 28, 2026

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 28, 2026

  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 28, 2026

  • Allow resident to participate in the development and implementation of his or her person-centered plan of care.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 28, 2026

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 28, 2026

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity C of L: potential for minimal harm, widespreadCorrected Jan 28, 2026

Feb 29, 2024Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 19, 2024

Aug 21, 2023Fire Safety ComplaintFire Safety StandardHealth ComplaintHealth Standard20 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 10, 2023

  • Dispose of garbage and refuse properly.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 10, 2023

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 10, 2023

  • Ensure residents have reasonable access to and privacy in their use of communication methods.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 10, 2023

  • Have proper medical gas storage and administration areas.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 17, 2023

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 17, 2023

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 17, 2023

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 17, 2023

  • Address subsistence needs for staff and patients.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 10, 2023

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 10, 2023

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 10, 2023

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 10, 2023

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 17, 2023

  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 10, 2023

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 10, 2023

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 10, 2023

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 10, 2023

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 10, 2023

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 10, 2023

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity C of L: potential for minimal harm, widespreadCorrected Oct 17, 2023

Jun 30, 2021Fire Safety StandardHealth Standard14 citations
  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 29, 2021

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 25, 2021

  • Have elevators that firefighters can control in the event of a fire.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 29, 2021

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 25, 2021

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 25, 2021

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 25, 2021

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 25, 2021

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 25, 2021

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 25, 2021

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 25, 2021

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 29, 2021

  • Provide properly protected cooking facilities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 29, 2021

  • Have a battery powered remote alarm panel in a location accessible by operating personnel.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 29, 2021

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity C of L: potential for minimal harm, widespreadCorrected Jul 29, 2021

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Richmond Center offer?

Richmond Center offers Skilled Nursing / Long Term Care.

Where is Richmond Center located?

Richmond Center is located at 91 Tompkins Avenue in Staten Island, New York.

How did Richmond Center do on recent health and safety inspections?

Richmond Center had 4 government inspection visits in the last three years, with 46 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Richmond Center?

Submit the Request Information form on this page to connect with Richmond Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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