Ryan Murphy
May 2026
Grandmother has been a resident for 5+ years in the patio homes. Had to be moved to rehab for an issue. She was recently admitted to the hosptial, with bedsores. Thats the type of care you will get with Richfield.
Richfield Living - The Health Center - Salem Campus
3719 Knollridge Road2.7(9 ratings)· Salem average: 4.4
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1 / 3Quick Facts
- Total units
- 112
- Medicare rating
- 3 of 5
- Ownership
- Non profit, Corporation
- Certified beds
- 112
- Inspections
- View history (54 citations)
CMS Care Compare
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews for this skilled nursing/long-term care community are largely critical, with multiple families describing neglect, unresponsive staff, and unresolved complaints during residents' final months. One family praised the long-term care dementia unit and a speech therapist, but most reviewers reported serious concerns about basic care and communication.
What reviewers praise
- One family praised dementia care as excellent
- Staff described as promptly handling care issues
- Speech therapist singled out for dedication and effort
What reviewers flag
- Multiple reports of neglected hygiene and grooming
- One report of denied prescribed pain medication during hospice
- Several reviewers describe disorganized, uncooperative, or rude staff
- One report of missing jewelry after a resident's death
- One report of inadequate physical and occupational therapy
AI-generated from reviews and community data.
Richfield Living - The Health Center - Salem Campus is a senior living community in Salem, Virginia offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Housekeeping and Emergency Call System. Families rate it 2.7 out of 5 across 9 reviews.
About Richfield Living - The Health Center - Salem Campus
Richfield Living - The Health Center - Salem Campus is a skilled nursing and long-term care community licensed for up to 112 residents in Salem, Virginia. The facility is a nonprofit operation with 112 Medicare and Medicaid certified beds. It offers 24-hour staffing, on-site nursing, private rooms and bathrooms, medication management, housekeeping, dietary accommodations, wheelchair accessibility, and gathering spaces for activities.
The community holds a 3-star CMS overall rating. Reviewers offer sharply divided assessments of care quality. One family reported excellent care for a mother with dementia, with issues resolved promptly. However, most reviewers described serious concerns including inadequate personal hygiene assistance, insufficient nutritional support, disorganized staff response, and lack of attention to residents' comfort during end-of-life care. One reviewer noted bedsores as an outcome of the care received.
Types of Care at Richfield Living - The Health Center - Salem Campus
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Medication Management
- On-Site Nurse (RN)
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Help Me ChooseReviews of Richfield Living - The Health Center - Salem Campus
2.7overall · 9 ratings combined
2.7★ on Google (9)
Lauren Oliver
Feb 2026
This place is a joke. They did not take care of my grandmother at all. They never bathed/cleaned her, she would be in the same clothes for DAYS, never helped her eat (which she struggled to do), never trimmed her nails and never cleaned her nails, never wiped her face and THEY STOLE HER JEWELERY FROM HER WHEN SHE PASSED AWAY!! Our family went in to gather her belongings from her room after she passed and her jewelry boxes were EMPTY! Years of jewelry passed down from generations and it's gone. WHO DOES THAT?! Terrible staff, rude, neglectful THIEVES. Everytime we walked in to visit her all the "caregivers" were on their personal phones sitting down doing nothing ignoring all the residents OR nowhere to be seen. Avoid this place at all costs. DO NOT SEND YOUR LOVED ONES HERE! High price for such a low quality of care! They horribly neglect residents and no one deserves the this type of treatment! But they were sure to take every dime of your money!! It’s worse than a prison. Prisoners get treated better than residents here! Absolutely disgusting. If I could give this place 0 stars, I would.
WILLIAM Ga
Feb 2026
My mom spent her last days in this uncaring disorganized facility. We actually moved her back to her assisted living before her passing were she got better care and attention. Had we left her at Richfield she would have been set aside and left alone to pass without any attention. As some staff were helpful most were NOT. I got more information and insight of what was going with the condition of my mom from agency nurses that were there for brief stints then those assigned to this facility on a regular basis. As I would go visit my mom I would observe how other residents in the facility were treated and it wasn't good. I could walk down the hall and hear staff talk about residents in a negative way. It was if they were bothered to be there. Alot are in the wrong line of work and need to go. If they want to talk they should do it were others are around to hear. The therapy at Richfield has a lot to be desired especially physical and occupational therapy. But I have to give praise to the speech therapist. She was awesome and tried hard to work with my mom when the others gave up and threw in the towel. The atmosphere of the facility is very depressing and gives off a none caring vibe. I would definitely say if your looking for a faclity for a loved one needing rehab, Richfield is definitely NOT the place. LOOK ELSEWHERE!!
Linda LaRock
Jul 2025
My mother has been a resident for the past 9 months of the LTC unit. She has dementia and her overall care is quite excellent! Any issues are handled promptly..As a family our only complaint is the visitors parking lot frequently has employees parking there and that makes it very difficult for my brother who has severe lung disease to walk up the hill... Parking is a problem that needs addressing..many of these advanced elderly patients have elderly children visiting! We would think that 20-45 yr old staff could walk up!
Savannah Sharkey
Apr 2025
My grandmother spent the last couple of months of her life at this facility while battling the final stages of ALS. While a few staff members showed compassion, most were disorganized, uncooperative, and unwilling to work with our family—even as we advocated for her comfort during hospice care. One staff member even showed visible attitude while we were pleading for basic pain relief. She was in clear distress and was repeatedly denied the pain medication she had been prescribed. I don’t think I’ll ever forgive the way she was made to suffer. I would never recommend anyone receive care from this facility while experiencing a terminal illness. No family should have to endure what we did.
Government Inspection History
4 inspection visits in the last three years, 54 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Dec 5, 2024Health Complaint4 citations
Ensure that residents are free from significant medication errors.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jan 8, 2025
Provide timely, quality laboratory services/tests to meet the needs of residents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 8, 2025
Provide or get specialized rehabilitative services as required for a resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 8, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 8, 2025
May 15, 2024Fire Safety StandardHealth Standard12 citations
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 15, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 15, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 15, 2024
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 15, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 15, 2024
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 15, 2024
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 15, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 9, 2024
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 15, 2024
Have approved installation, maintenance and testing program for fire alarm systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 9, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 15, 2024
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 15, 2024
Feb 8, 2023Fire Safety StandardHealth Standard17 citations
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 10, 2023
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 6, 2023
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 23, 2023
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 23, 2023
Have generator or other power source capable of supplying service within 10 seconds.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 10, 2023
Use approved construction type or materials.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 10, 2023
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 6, 2023
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 6, 2023
Provide timely, quality laboratory services/tests to meet the needs of residents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 23, 2023
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 23, 2023
Have properly installed hallway dispensers for alcohol-based hand rub.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2023
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2023
Install emergency lighting that can last at least 1 1/2 hours.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 6, 2023
Establish staff and initial training requirements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 23, 2023
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 23, 2023
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 23, 2023
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 23, 2023
Jul 29, 2021Fire Safety StandardHealth Standard21 citations
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 10, 2021
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 10, 2021
Have properly installed electrical wiring and gas equipment.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 10, 2021
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 23, 2021
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 10, 2021
Provide rooms that can be unlocked from inside without a key.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 23, 2021
Install emergency lighting that can last at least 1 1/2 hours.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 10, 2021
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 10, 2021
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 14, 2021
Have generator or other power source capable of supplying service within 10 seconds.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 10, 2021
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 10, 2021
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 10, 2021
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 10, 2021
Have elevators that firefighters can control in the event of a fire.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 10, 2021
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 10, 2021
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 10, 2021
Keep all essential equipment working safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 10, 2021
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 10, 2021
Have an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 10, 2021
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 10, 2021
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 10, 2021
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Richfield Living - The Health Center - Salem Campus offer?
Richfield Living - The Health Center - Salem Campus offers Skilled Nursing / Long Term Care.
Where is Richfield Living - The Health Center - Salem Campus located?
Richfield Living - The Health Center - Salem Campus is located at 3719 Knollridge Road in Salem, Virginia.
What do families say about Richfield Living - The Health Center - Salem Campus?
Richfield Living - The Health Center - Salem Campus carries a 2.7 out of 5 rating from 9 Google reviews. Reviews for this skilled nursing/long-term care community are largely critical, with multiple families describing neglect, unresponsive staff, and unresolved complaints during residents' final months. One family praised the long-term care dementia unit and a speech therapist, but most reviewers reported serious concerns about basic care and communication. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
How did Richfield Living - The Health Center - Salem Campus do on recent health and safety inspections?
Richfield Living - The Health Center - Salem Campus had 4 government inspection visits in the last three years, with 54 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Richfield Living - The Health Center - Salem Campus?
Submit the Request Information form on this page, or contact Richfield Living - The Health Center - Salem Campus directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Richfield Living - The Health Center - Salem Campus? Claim this listing to update photos, pricing, and details. It's free.
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