4.7(28 ratings)· Roanoke average: 4.3
1 / 6CMS Care Compare
Brandon Oaks Nursing And Rehabilitation Center is a skilled nursing/long-term care community in Roanoke, Virginia, that families rate highly on Google, though no detailed reviews or amenity information were provided to describe specific experiences.
AI-generated from reviews and community data.
Brandon Oaks Nursing And Rehabilitation Center is a senior living community in Roanoke, Virginia offering Skilled Nursing / Long Term Care. Amenities include Housekeeping, Emergency Call System and Wheelchair Accessible. Families rate it 4.7 out of 5 across 28 reviews.
Brandon Oaks Nursing And Rehabilitation Center is a skilled nursing / long term care community in Roanoke, Virginia. The community is licensed for up to 62 residents.
Families rate Brandon Oaks Nursing And Rehabilitation Center 4.7 out of 5 based on 28 Google reviews.
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Help Me Choose4.7overall · 28 ratings combined
4.7★ on Google (28)
Beth Noblett-Lutjen
Feb 2026
My daughter came to Brandon Oak Rehab after a complex surgery and chemotherapy. The staff have been absolutely awesome and the care has been top notch. The facility is bright and cheerful. Her room is quite comfortable. I am so glad that she has been able to recover there. PT with Tammy and OT with Kim have been incredible for her recovery. Thank you to all the staff!
J Carter
Dec 2025
Absolutely horrible living conditions and services for residents. Over the last ten years, our family has watched as Brandon Oaks let the buildings deteriorate so bad that they have had to tear the place apart to fix it. Now, it is really difficult for residents to get around any part of the facility, food is prepared and served in unsanitary conditions, and staff just sit around watching TV while residents stumble their way through the chaos. Because of the construction, dust and filth are everywhere. It’s horrid living conditions for anyone and everyone living there at Brandon Oaks. Staff providing patient care routinely sit on their phones at the end of corridors or at the nurses stations. If staff does come by a resident’s room, they often report the resident as non-compliant rather than actually help residents.<br><br>Further, the health care team is using the chaos and obstacles in the buildings to move older residents of assisted living into the far worse long term care facilities across the street.
Barry Roberts
Jul 2025
We tried to get my mother into Brandon Oaks after she suffered life changing injuries and a moderate TBI in a traffic crash. We were shown several empty and available rooms but were later told there were no rooms available. After several phone calls and visits to Brandon Oaks, I was told they would not take her due to the effects of her TBI. My mother died in January of this year, several years after her crash. Today I received an advertisement in the mail from Brandon Oaks in my mother’s name. Maybe somebody at Brandon Oaks needs to keep track of the people they turn away so they don’t send advertisements to dead people they never wanted to begin with. But everything worked out in the end. My mother lived the rest of her life in a comfortable and caring environment at Friendship Salem Terrace.
Gwendalynn Payne
Jul 2025
Brandon Oaks has amazing staff and management! They take excellent care of their residents! They are attentively active and cared for! Staff are happy and it shows in the care they provide!
c hayw
Jul 2025
Extremely professional staff with great attitudes! Food was also very tasty. Rehab and patient care staff were very competent!
3 inspection visits in the last three years, 33 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 8, 2023
Meet other general requirements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 26, 2024
Install emergency lighting that can last at least 1 1/2 hours.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 26, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 8, 2023
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 8, 2023
Have properly installed electrical wiring and gas equipment.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 27, 2021
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 24, 2021
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 27, 2021
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 27, 2021
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 27, 2021
Provide properly protected cooking facilities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 27, 2021
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 27, 2021
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 27, 2021
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 23, 2021
Have properly located and lighted "Exit" signs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 23, 2021
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 24, 2021
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 24, 2021
Have properly installed hallway dispensers for alcohol-based hand rub.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 27, 2021
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 27, 2021
Install emergency lighting that can last at least 1 1/2 hours.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 6, 2020
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 6, 2020
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 6, 2020
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 6, 2020
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 6, 2020
Have properly located and lighted "Exit" signs.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 6, 2020
Install a two-hour-resistant firewall separation.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 6, 2020
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 6, 2020
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 10, 2020
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2020
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2020
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2020
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2020
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2020
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Brandon Oaks Nursing And Rehabilitation Center offers Skilled Nursing / Long Term Care.
Brandon Oaks Nursing And Rehabilitation Center is located at 3837 Brandon Avenue in Roanoke, Virginia.
Brandon Oaks Nursing And Rehabilitation Center is a skilled nursing/long-term care community in Roanoke, Virginia, that families rate highly on Google, though no detailed reviews or amenity information were provided to describe specific experiences.
Brandon Oaks Nursing And Rehabilitation Center had 3 government inspection visits in the last three years, with 33 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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