Hailey Richardson
Sep 2026
The door broke and it’s been 4 days and you are stuck inside with it taking hours to get let in or out
1 / 6Quick Facts
- Total units
- 120
- Medicare rating
- 3 of 5
- Ownership
- Non profit, Corporation
- Certified beds
- 120
- Inspections
- View history (36 citations)
CMS Care Compare
What Families Think
The Good
- Offers skilled nursing and long-term care services
AI-generated from reviews and community data.
Friendship Health & Rehab Center South is a senior living community in Roanoke, Virginia offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Housekeeping and Laundry Service. Families rate it 3.2 out of 5 across 52 reviews.
About Friendship Health & Rehab Center South
Friendship Health And Rehab Center - South is a skilled nursing / long term care community in Roanoke, Virginia. The community is licensed for up to 120 residents.
Families rate Friendship Health And Rehab Center - South 3.3 out of 5 based on 49 Google reviews.
Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.
Types of Care at Friendship Health & Rehab Center South
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
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Help Me ChooseReviews of Friendship Health & Rehab Center South
3.2overall · 52 ratings combined
3.2★ on Google (52)
Cali W
Aug 2026
I recently witnessed an interaction at this facility that was very concerning and left me extremely uncomfortable. While standing in the hallway, I heard a woman identified as Stacy, who was described as being in a leadership position, speaking to one of the CNAs in an extremely rude and disrespectful manner.<br><br>As someone observing this interaction, I found it troubling to see an employee being spoken to that way. Respect and professionalism should be expected at every level of an organization, especially from those in leadership. The way employees are treated can have a direct impact on morale, staff retention, and ultimately the quality of care provided to residents.<br><br>I have often wondered why this facility appears to be short-staffed, and witnessing this interaction gave me some perspective on how difficult it may be for employees to feel valued and supported.<br><br>I sincerely hope the CNA involved was able to have a better day after that experience. No employee should feel humiliated or disrespected in the workplace. I hope management takes situations like this seriously and works to foster a more respectful and supportive environment for both employees and residents.
Fly Eagle 35789
Aug 2026
The facility is very modern, well kept, very clean, and welcoming. Staff treated my family member well overall. There were 2 CNA's that had absolutely no idea how to properly & safely transfer from wheelchair to bed & vice versa plopping my family member down which could have caused further injuries. They had no briefing on the medical condition & that there was a fall risk. We had to educate them. My family member always had visitors regularly at various hours of the day so that makes a difference normally on how a patient is treated. The meals were very decent. My family member really liked the food. Staff were pretty diligent overall, a few not so attentive & would not assist at meals, one night nurse who was very unattentive. Many sitting on their cell phones every time we visited while some residents were not able to feed themselves. I never smelled feces or urine in the hallways. The room though was not kept clean unless family did it (other than custodial dumping trash). I always had to clean poop spots from the toilet, clean the sink & clean up food particles from the floor.<br>The floor would have black dirt coming up when using a cleaning pad. One time my family member had same outfit on for 3 days! Social work department needs alot of work. They will leave the family & resident on their own to navigate through the process. They do the bare minimum. I also know another resident who states they're not pleased with some of the practices at this facility & they are looking to possibly transfer oot. Not the worst place but definitely needs improvement. Nursing homes overall have issues & I've seen so much worse.
Jennifer Kannon
Jul 2026
My father has been receiving care at Friendship South on and off for two years. The nursing staff, therapists, receptionists, the business office, social workers, kitchen and housekeeping staff from A to Z are all a class act and have helped ease my mind about my father's care. The real genuine care and concern we've both received while he's been there is nothing short of amazing. I am truly grateful to each and every single person there.
rnoodle3
Apr 2026
Stay away from this place. First impressions were that it was relatively new, very clean, it smelled fresh and seemed very accommodating. In reality, it was terrible understaffed and most of the workers simply didn't want to be there. My wife spent 40 days there and I was with here 6 -8 hours a day. Press the call button for assistance, most of the time, help arrived in 45 minutes to an hour. Staffed by one RN and possibly four CNAs per wing, per shift. Many handled my wife like a sack of potatoes, one was was actually intimidating. Housekeeping would let us run out of towels for days at times. They would let my wife lay in a soiled bed pad for hours on some days. Baths were strictly scheduled. If she had physical therapy scheduled during bath time, she missed her bath for the week. CNAs would deactivate her call button, promising to return soon, showing up hours later. CNAs would hang out at the nurses' station, playing with their phones instead of doing their jobs. Do not place your loved one there.
Government Inspection History
4 inspection visits in the last three years, 36 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Jun 18, 2025Health Complaint2 citations
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jan 29, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 29, 2025
Apr 25, 2024Fire Safety StandardHealth ComplaintHealth Standard14 citations
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 20, 2024
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2024
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2024
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2024
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2024
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2024
Allow residents to self-administer drugs if determined clinically appropriate.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 21, 2024
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 20, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2024
Install an approved automatic sprinkler system.
Severity B of L: potential for minimal harm, patternCorrected Jun 21, 2024
Oct 13, 2022Fire Safety StandardHealth Standard13 citations
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 3, 2023
Install corridor and hallway doors that block smoke.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 3, 2023
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 3, 2023
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 3, 2023
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 5, 2022
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 15, 2022
Have generator or other power source capable of supplying service within 10 seconds.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 5, 2022
Have properly installed electrical wiring and gas equipment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 5, 2022
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 5, 2022
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 15, 2022
Have simulated fire drills held at unexpected times.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 5, 2022
Have properly located and lighted "Exit" signs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 5, 2022
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 15, 2022
Dec 5, 2019Fire Safety StandardHealth Standard7 citations
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 23, 2020
Meet requirements for the installation and maintenance of electrical systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 23, 2020
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 23, 2020
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 23, 2020
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 13, 2019
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 13, 2019
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 23, 2020
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Friendship Health & Rehab Center South offer?
Friendship Health & Rehab Center South offers Skilled Nursing / Long Term Care.
Where is Friendship Health & Rehab Center South located?
Friendship Health & Rehab Center South is located at 5647 Starkey Road in Roanoke, Virginia.
How did Friendship Health & Rehab Center South do on recent health and safety inspections?
Friendship Health & Rehab Center South had 4 government inspection visits in the last three years, with 36 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Friendship Health & Rehab Center South?
Submit the Request Information form on this page to connect with Friendship Health & Rehab Center South and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Friendship Health & Rehab Center South? Claim this listing to update photos, pricing, and details. It's free.
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