Claudia Robinson
Apr 2026
It was great—until it wasn’t. This company consistently struggled to schedule a caregiver for my husband. Due to the ongoing inconsistency, I scaled back services to weekend respite care only. Unfortunately, that also became unreliable, with repeated instances where shifts went unfilled. We went weeks without care, and there appeared to be little urgency or effort from the agency to resolve the issue or ensure coverage. I eventually suggested we pause services until they could reliably staff our case. After that conversation, I never heard from the agency again—no follow-up, no explanation, no attempt to reconnect. We were effectively abandoned as clients. If your loved one requires more than basic companion care, be cautious. Based on our experience, they may not have the staffing or infrastructure to provide consistent, dependable support. ***This is in response to "the owner" as I'm not able to reply under their post. *** I appreciate the response, but I want to clarify a few important points. While you’ve framed this as a staffing challenge and a mutually agreed pause in services, that does not address the core issue, lack of follow-up and communication. Our last direct contact was on February 6, and my husband remained an active client until recently (this month). During that time, there was no outreach, no updates, and no effort to provide clarity on next steps for over two months. In any care based profession, that level of disengagement is not just a communication gap, it reflects a breakdown in responsibility to the client. As a mental health provider myself, going that length of time without appropriate follow-up would be considered client abandonment and could be reported to a licensing board. To be clear, the only reason contact was re-established was because I posted a review after months of silence. Not because there was proactive follow-up from your agency. This is not about weekend staffing challenges. It is about accountability, continuity of care, and ensuring that vulnerable clients are not left without support or communication. My husband is a disabled veteran and deserves consistent, reliable care. Not every family has someone in a position to advocate as persistently as I have, which makes situations like this even more concerning. I don’t need an apology. I need to see better practices in place so that other families are not placed in a similar position.
