1 / 5CMS Care Compare
Reviewers at Resorts at Pooler describe a skilled nursing and rehab community where family members feel staff, especially the admissions and therapy teams, went above and beyond for their loved ones. Several reviews highlight strong rehab outcomes and attentive nursing care, though the community's overall Google rating suggests experiences have been mixed for some families.
AI-generated from reviews and community data.
Resorts At Pooler is a senior living community in Pooler, Georgia offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.3 out of 5 across 67 reviews.
Resorts at Pooler is a skilled nursing and rehabilitation community in Pooler, Georgia, offering comprehensive clinical services alongside engaging activities and personalized attention for residents.
The community provides skilled short-term rehabilitation with individualized treatment plans and 24/7 clinical support to help individuals recover safely before returning home, as well as long-term care programs that include ongoing medical support designed to enhance residents' emotional well-being and overall quality of life.
Respite stays are available for short-term care when caregivers need time to rest, providing peace of mind for families. The dedicated team of healthcare professionals works closely with each resident and their family to create individualized care plans focused on healing, dignity, and quality of life.
The community's goal is to promote independence, encourage recovery, and ensure every resident feels valued and supported in a welcoming, comfortable setting.
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Help Me Choose3.3overall · 67 ratings combined
3.3★ on Google (67)
Melissa Brown
May 2026
Working with Admissions Staff Melissa is always a pleasure. She’s very knowledgeable about the processes when a patient is admitting. She’s also very prompt with responses and emails. Melissa makes the admissions process easy and less hectic.
Michael Holland
Nov 2025
I would like to take this opportunity to personally thank Melissa in Admissions, Rehab and Nursing staff for the impeccable care of our Father in this time of need. The staff and care helped make this a seamless process and we are grateful.
Ronnie Bestor
Jun 2025
### A Remarkable Recovery Journey at Resorts at Pooler When I first arrived at Resorts at Pooler, I couldn't walk; I was brought in needing intensive rehabilitation. What followed was a remarkable ten-month journey from complete dependence to regaining my independence. The **physical therapy** I received was instrumental. It was challenging, and there were times I lacked motivation, but the **staff at Resorts at Pooler were truly phenomenal**. The therapists, along with the entire team, provided incredible support and encouragement. They knew when to push me and celebrated every small victory, which was crucial to my recovery. Their dedication and expertise truly got me back on my feet. The food was adequate and consistently met my dietary needs, though the focus of my stay was undoubtedly on my recovery. I am immensely grateful for the comprehensive care I received at Resorts at Pooler. I would wholeheartedly **recommend this facility** to anyone in need of dedicated and effective rehabilitation services.
Carl Steward
Apr 2025
I’m going to begin with a sincere apology to the Resorts at Pooler for my misguided initial opinions during my mother’s first weekend at your facility. The Resorts at Pooler is an exceptionally well run, clean, religiously maintained nursing and rehabilitation facility. It is staffed with some of the most professional health care workers and administrators that I have ever encountered. Throughout my mother's stay, the nursing and rehabilitation staff demonstrated unwavering dedication and compassion. Their expertise and genuine concern for her well-being were evident in every interaction. The personalized care plans and regular updates on her progress provided us with immense comfort and reassurance. I am truly grateful for the exceptional care and support our family received from The Resorts at Pooler. Each member of the Resorts at Pooler team has reason to take pride in their contributions. Thank you so much. Carl Steward and Family
Talisha Sampson
Feb 2025
After much prayer and trying to find a long term facility for my sister in law. We deceived to go with The Resort’s of Pooler after looking them up on google and seeing the reviews was not what we wanted, but everyone have an opinion ( good or bad). I can say that once we got there things was way better than the reviews. You just can’t put your family member in a facility and don’t visit them make sure you visit and learn and get to know the staff. I can personal say the staff were incredibly very attentive and kind. We are grateful for everything they have done and doing for our loved one. Thank you to the nurses, aides, social worker, therapy staff and nutrition staff. Thank you to a few and can name them all or remember their name: Melissa DON, Asst. DON, Trina, Ms. Quincy, Karen, Shannon, Alicia, Renee, Angle, Wendy and all the staff on A and B Halls. I want to especially thank my sister in law housemate. Again to The Resorts at Pooler Staff THANK YOU for all you are do for all the residents their.
5 inspection visits in the last three years, 23 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 29, 2026
Dispose of garbage and refuse properly.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 29, 2026
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 9, 2026
Allow residents to self-administer drugs if determined clinically appropriate.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 9, 2026
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 29, 2026
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 29, 2026
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 14, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 14, 2025
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 14, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 14, 2025
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Jul 30, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 30, 2024
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 30, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 30, 2024
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 30, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 30, 2024
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 30, 2024
Have proper medical gas storage and administration areas.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 16, 2024
Allow residents to self-administer drugs if determined clinically appropriate.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 30, 2024
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 16, 2024
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 10, 2022
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 10, 2022
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 10, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Resorts At Pooler offers Skilled Nursing / Long Term Care.
Resorts At Pooler is located at 508 South Rogers Street in Pooler, Georgia.
Reviewers at Resorts at Pooler describe a skilled nursing and rehab community where family members feel staff, especially the admissions and therapy teams, went above and beyond for their loved ones. Several reviews highlight strong rehab outcomes and attentive nursing care, though the community's overall Google rating suggests experiences have been mixed for some families.
Resorts At Pooler had 5 government inspection visits in the last three years, with 23 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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Home care agencies serving Pooler bring help to the house: daily living, companionship, and respite for family caregivers.
