MyLivingChoice

Resolve Harmony Center

2211 EAST SOUTHERN AVENUE

3.9(85 ratings)· PHOENIX average: 4.4

Resolve Harmony Center, photo 11 / 2

Quick Facts

Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
115
Care focus
Behavioral health care specialization within skilled nursing
Resident support
Staff provide transportation to outside appointments

What Families Think

Families reviewing Resolve Harmony Center consistently praise the compassion and attentiveness of the nursing and care staff, particularly in the context of behavioral health care. Reviewers highlight positive experiences with staff helping to coordinate outings, appointments, and daily activities, and several note a noticeable improvement in overall quality and atmosphere in recent times.

The Good

  • Staff described as compassionate and attentive
  • Positive family experiences with skilled nursing care
  • Staff help residents get to appointments
  • Community outings like shopping trips mentioned
  • Reviewers note recent improvement in atmosphere and care quality

AI-generated from reviews and community data.

Resolve Harmony Center is a senior living community in PHOENIX, Arizona offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Transportation Services. Families rate it 3.9 out of 5 across 85 reviews.

About Resolve Harmony Center

Resolve Harmony Center is a skilled nursing and long-term care facility located in Phoenix, Arizona. The community serves individuals requiring medical care and behavioral health support during significant life transitions.

Families consistently highlight the genuine compassion and professionalism of the staff across all roles, from nurses and activity coordinators to front desk and support personnel. Reviewers note that staff members are attentive, quick to respond, and maintain positive attitudes even in challenging situations. One family wrote, "Every day, I see staff members who genuinely care about the individuals they serve." Residents benefit from structured activities, including community outings for shopping and appointments, alongside social engagement opportunities that help them build friendships.

The facility has earned a 3.9 out of 5 rating based on 85 Google reviews. Families emphasize both the physical care and the emotional environment, describing renewed commitment to quality, attention to detail, and an atmosphere where residents feel safe and respected.

Types of Care at Resolve Harmony Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Transportation Services

Activities

  • Grocery Shopping and Errands
  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Resolve Harmony Center

3.9overall · 85 ratings combined

3.9★ on Google (85)

Caleb Morris

Jun 2026

via Google

I want to take a moment to recognize the incredible team at Resolve Harmony. Every day, I see staff members who genuinely care about the individuals they serve. Their compassion, professionalism, patience, and dedication create an environment where people feel safe, respected, and supported during some of the most challenging times in their lives. Behavioral health care is not easy work, and this team consistently goes above and beyond to provide quality care while treating every patient with dignity and kindness. I am grateful for the commitment they show to our mission and for the positive impact they make on patients, families, and one another. Thank you to the entire Resolve Harmony team for all that you do. Your hard work does not go unnoticed. ❤️

Darryl Smith

May 2026

via Google

I enjoyed my stay here, I left this place a few weeks ago and just want to say that I miss the staff there the nurses were always quick and helpful, I enjoyed going out shopping at Walmart with activities staff they were always helpful, The lady at the front desk was always helpful and willing to take me to appointments, The taller man that took us out on smoke breaks was always on time. The social worker helpful was always quick with overlooking paper work I gave her. I overall enjoyed this place.

Victoria Perez

Oct 2025

via Google

I want to express my deepest gratitude to the staff at Suncrest Healthcare for their remarkable compassion and unwavering commitment to delivering exceptional care to my great grandmother. The staff's empowering approach and the warm, welcoming atmosphere have made a profound difference. A special thank you to Elma for her outstanding service and dedication.

Raphael lee

Oct 2025

via Google

Love this place and how they made my father so comfortable! The care the attention to detail when treating and taking care of my father was unbelievable. The knowledge and professionalism of the staff surpassed the competitors we also visited. The smiles and positive attitudes were genuine and soon we knew we found the right facility. My father is happy here here and he’s made new friends and created new bonds.

Samantha Mallin

Oct 2025

via Google

I’ve noticed such an incredible transformation here lately. The atmosphere, professionalism, and attention to both residents and families truly stand out. You can feel a renewed commitment to quality care and compassion in every interaction. The team is attentive, organized, and genuinely dedicated to making a difference each day. It’s wonderful to see the pride, positivity, and teamwork that shines throughout the building. Highly recommend this facility for anyone seeking exceptional, person-centered care.

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Government Inspection History

12 inspection visits in the last three years, 63 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 27, 2026Health Complaint1 citation
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 21, 2026

Mar 13, 2026Fire Safety StandardHealth ComplaintHealth Standard23 citations
  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 4, 2026

  • Have a battery powered remote alarm panel in a location accessible by operating personnel.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 15, 2026

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 28, 2026

  • Have policies on smoking.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 28, 2026

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 6, 2026

  • Provide properly protected cooking facilities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 7, 2026

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 17, 2026

  • Implement emergency and standby power systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 18, 2026

  • Provide family notifications of emergency plan.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 6, 2026

  • Establish methods for sharing information.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 30, 2026

  • Provide primary/alternate means for communication.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 30, 2026

  • List the names and contact information of those in the facility.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 30, 2026

  • Develop a communication plan.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 30, 2026

  • Establish policies and procedures for volunteers.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 6, 2026

  • Establish policies and procedures for medical documentation.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 6, 2026

  • Address patient/client population and determine types of services needed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 30, 2026

  • Establish policies and procedures including evacuation.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 30, 2026

  • Develop and maintain an Emergency Preparedness Program (EP).

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 30, 2026

  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 28, 2026

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 28, 2026

  • Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 28, 2026

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 28, 2026

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 28, 2026

Feb 12, 2026Health Complaint1 citation
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 27, 2026

Nov 19, 2025Health Complaint1 citation
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 29, 2025

Jul 18, 2025Health Complaint4 citations
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 8, 2025

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 8, 2025

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 8, 2025

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 8, 2025

Jul 16, 2025Fire Safety Complaint1 citation
  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 25, 2025

Jul 3, 2025Health Complaint2 citations
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 6, 2025

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 6, 2025

May 14, 2025Health Complaint1 citation
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 18, 2025

Jan 2, 2025Health Complaint1 citation
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 28, 2025

Dec 13, 2024Fire Safety StandardHealth Standard15 citations
  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 31, 2024

  • Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 31, 2024

  • Implement a program that monitors antibiotic use.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 31, 2024

  • Post nurse staffing information every day.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 31, 2024

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 31, 2024

  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 31, 2024

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 31, 2024

  • Provide or obtain dental services for each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 31, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 31, 2024

  • Make sure that a working call system is available in each resident's bathroom and bathing area.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 31, 2024

  • Develop, implement, and/or maintain an effective training program for all new and existing staff members.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 31, 2024

  • Ensure that staff members are educated on resident rights and facility responsibilities to properly care for its residents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 31, 2024

  • Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 31, 2024

  • Include as part of its infection prevention and control program, mandatory training that includes written standards, policies, and procedures for the program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 31, 2024

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 31, 2024

Aug 22, 2024Health Complaint1 citation
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 23, 2024

Feb 17, 2023Fire Safety StandardHealth Standard12 citations
  • Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 22, 2023

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 22, 2023

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 22, 2023

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 22, 2023

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 22, 2023

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 11, 2023

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 11, 2023

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 22, 2023

  • Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 11, 2023

  • Post nurse staffing information every day.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 22, 2023

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 22, 2023

  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 22, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Resolve Harmony Center offer?

Resolve Harmony Center offers Skilled Nursing / Long Term Care.

Where is Resolve Harmony Center located?

Resolve Harmony Center is located at 2211 EAST SOUTHERN AVENUE in PHOENIX, Arizona.

What do families say about Resolve Harmony Center?

Families reviewing Resolve Harmony Center consistently praise the compassion and attentiveness of the nursing and care staff, particularly in the context of behavioral health care. Reviewers highlight positive experiences with staff helping to coordinate outings, appointments, and daily activities, and several note a noticeable improvement in overall quality and atmosphere in recent times.

How did Resolve Harmony Center do on recent health and safety inspections?

Resolve Harmony Center had 12 government inspection visits in the last three years, with 63 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Resolve Harmony Center?

Submit the Request Information form on this page to connect with Resolve Harmony Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Resolve Harmony Center? Claim this listing to update photos, pricing, and details. It's free.

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