Stephen Gremillion
Apr 2026
A very special thank you to nurse Ree Warren, whose professionalism was only exceeded by her cheerful disposition and positive attitude. I would rate her in the top 5% of the entire staff and management of this facility.
1 / 3Quick Facts
- Total units
- 58
- Medicare rating
- 2 of 5
- Ownership
- For profit, Corporation
- Certified beds
- 58
- Inspections
- View history (41 citations)
- Ownership
- Recently sold to large out-of-state care company
- Therapy
- Physical therapists work directly with residents on recovery
CMS Care Compare
What Families Think
Reviews of Regency House Of Alexandria are mixed, with some families praising the compassionate nursing and rehab staff while others report serious concerns about management and care quality following an ownership change. Positive experiences highlight attentive, responsive staff who helped residents recover, while negative reviews point to leadership turmoil, rising costs, and declining oversight.
The Good
- Staff described as compassionate and highly accommodating
- Physical therapists helped residents regain mobility
- Admissions and nursing staff responsive to family needs
- Some families returned for a second stay
The Bad
- Reports of leadership instability after ownership change
- One reviewer cites declining care and rising costs
- Allegations of past lawsuits under prior management
AI-generated from reviews and community data.
Regency House Of Alexandria is a senior living community in Alexandria, Louisiana offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.1 out of 5 across 26 reviews.
About Regency House Of Alexandria
Regency House of Alexandria is a skilled nursing and long-term care community in Alexandria, Louisiana, licensed for 58 residents.
Family experiences here are sharply divided. Some describe exceptional staff responsiveness across all levels, from admissions through nursing, with one family noting staff who "go beyond job training to care and respond with compassion and kindness." These families report consistent, solution-focused attention to their concerns. However, other families report significant concerns about management changes and declining care standards following a recent ownership transition, with some noting rising costs paired with reduced attention to patient care.
The facility holds a 3.1 out of 5 Google rating based on 26 reviews, reflecting this mixed picture. Prospective families may want to discuss current staffing and recent operational changes directly with the community.
Types of Care at Regency House Of Alexandria
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Chapel / Religious Services
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
- Security
Activities
- Birthday / Holiday Parties
- Grocery Shopping and Errands
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Regency House Of Alexandria
3.1overall · 26 ratings combined
3.1★ on Google (26)
Lisa Johnston
Jan 2026
From the First phone call inquiring about availability until the day we checked out, we could not have asked for the staff to have been more accommodating in any situation. No one ever “passed the buck“. Someone always took responsibility and the matter was taken care of and almost always with a smile. All staff from admissions, administrator, nursing directors and case managers to nurses, physical therapists and certified nursing assistants on the floor were easily approachable and always accommodating. We could not have asked to have been treated any nicer. This was a first time visit to a skilled care facility for any of our family members and everyone at Regency House made this transition so much easier for all of us. We cannot thank them enough for everything they did to get my father back on his feet again.
Maurice Hebert
Jun 2025
My sister has been at Regency for almost four years. Since the former owner sold early this year patient care continues to fall and no one appears to be in charge or concerned. This is all while the cost of care continues to rise, typical when you have a large care provider located out of town as the new owner. It’s just a matter of time until this place starts to see a considerable reduction in clients.
Kim Sexton
Oct 2024
The whole management team including the owner PATTY SMALL…. Horrible.. rude & she had to rely on her workers because she has no nursing experience then turn around & let’s go of all the good ones !!! My mom was there & it didn’t take long for us to pack her up & get her out of there. If you love your FAMILY do not leave them at Regeny House….oh and after my rant Patty sold the Regency because of too many lawsuits… research that information!!!!! No STARS for this establishment!!!!!!
Mickey DeKeyzer
Aug 2023
This is the second time a family member of mine has been a Resident at Regency House. Both experiences have been, and are excellent. The Administration is available and considerate and extremely knowledgeable. The medical and Nursing Staff are super. They go beyond job training to care and respond with compassion and kindness. Every person who cares for my family member goes beyond expectations to see he is beautifully maintained. And my family member even requests seconds at meals!! I am grateful beyond words for the care given at Regency House
Government Inspection History
7 inspection visits in the last three years, 41 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Mar 4, 2026Fire Safety StandardHealth Standard14 citations
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 20, 2026
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 20, 2026
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 20, 2026
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 20, 2026
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 20, 2026
Have approved installation, maintenance and testing program for fire alarm systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 23, 2026
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 20, 2026
Observe each nurse aide's job performance and give regular training.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 20, 2026
Post nurse staffing information every day.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 20, 2026
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 20, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 20, 2026
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 20, 2026
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 20, 2026
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 20, 2026
Dec 17, 2025Health Complaint2 citations
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 16, 2026
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 16, 2026
Mar 19, 2025Health Complaint2 citations
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 22, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 22, 2025
Feb 12, 2025Fire Safety StandardHealth Standard11 citations
Ensure medication error rates are not 5 percent or greater.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 27, 2025
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 27, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 27, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 27, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 10, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 10, 2025
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 10, 2025
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 27, 2025
Provide care by qualified persons according to each resident's written plan of care.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 10, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 10, 2025
Dispose of garbage and refuse properly.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 10, 2025
Aug 7, 2024Health Complaint1 citation
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 4, 2024
Apr 11, 2024Health Complaint2 citations
Ensure services provided by the nursing facility meet professional standards of quality.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 17, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 17, 2024
Feb 15, 2024Fire Safety StandardHealth ComplaintHealth Standard9 citations
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 22, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 22, 2024
Have a plan that describes the process for conducting QAPI and QAA activities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 22, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 22, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 22, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 22, 2024
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 22, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 22, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 22, 2024
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Regency House Of Alexandria offer?
Regency House Of Alexandria offers Skilled Nursing / Long Term Care.
Where is Regency House Of Alexandria located?
Regency House Of Alexandria is located at 5131 Masonic Drive in Alexandria, Louisiana.
What do families say about Regency House Of Alexandria?
Reviews of Regency House Of Alexandria are mixed, with some families praising the compassionate nursing and rehab staff while others report serious concerns about management and care quality following an ownership change. Positive experiences highlight attentive, responsive staff who helped residents recover, while negative reviews point to leadership turmoil, rising costs, and declining oversight.
How did Regency House Of Alexandria do on recent health and safety inspections?
Regency House Of Alexandria had 7 government inspection visits in the last three years, with 41 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Regency House Of Alexandria?
Submit the Request Information form on this page to connect with Regency House Of Alexandria and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Regency House Of Alexandria? Claim this listing to update photos, pricing, and details. It's free.
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Prefer to stay home?
Home care agencies serving Alexandria bring help to the house: daily living, companionship, and respite for family caregivers.
