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Regency Health Care & Rehab Center

2061 Poole Drive, Nw

3.2(37 ratings)· Huntsville average: 4.3

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Regency Health Care & Rehab Center, photo 11 / 2

Quick Facts

Total units
90
Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
90
Nursing coverage
24/7 licensed nursing care on-site
Admissions
Weekend move-ins available for quick admission

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviews of this skilled nursing and rehab community are mixed, with strong praise for physical therapy and many caregivers, but also a serious complaint about missing belongings and improper catheter care during one resident's stay. Most reviewers describe a clean facility and long-tenured, compassionate staff, though a few flagged inconsistent responsiveness and one instance of management behaving poorly toward a staff member.

What reviewers praise

  • Physical therapy repeatedly praised as effective and compassionate
  • Facility described as very clean by multiple reviewers
  • Long-tenured staff creating continuity of care
  • CNAs and nurses described as caring and respectful
  • Smooth admissions process with quick, flexible move-ins

What reviewers flag

  • One report of missing belongings and disorganized laundry at discharge
  • One report of a catheter placed against doctor's orders causing lasting harm
  • One reviewer said calls and requests to staff went unanswered
  • One reviewer observed management speaking rudely to a staff member

AI-generated from reviews and community data.

Regency Health Care & Rehab Center is a senior living community in Huntsville, Alabama offering Skilled Nursing / Long Term Care, Memory Care and Independent Living. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.2 out of 5 across 37 reviews.

About Regency Health Care & Rehab Center

Regency Retirement Village of Huntsville is a faith-centered senior living community in Huntsville, Alabama, offering Independent Living, Assisted Living, Skilled Nursing & Rehabilitation, and Memory Care on a 30-acre campus with no buy-in requirement.

The community provides 24/7 licensed nursing care and personalized support designed to preserve dignity and promote comfort. Staff members are long-tenured, with many having served the community for decades, creating continuity of care and familiar relationships with residents.

Daily programs emphasize connection, creativity, and wellness through activities such as gardening, puzzles, card games, and brain engagement activities. The community hosts social events including bingo nights and encourages resident participation in community initiatives like supply drives for staff children's school needs.

Regency's approach centers on knowing each resident by name, anticipating individual needs, and fostering emotional safety within a faith-aware culture. The admission process is designed for simplicity, offering quick assessments, weekend move-ins, and compassionate support for both planned transitions and urgent care needs.

Types of Care at Regency Health Care & Rehab Center

Independent LivingMemory CareSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)

Community Amenities

  • 24-Hour Staff
  • Chapel / Religious Services
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Arts and Crafts
  • Birthday / Holiday Parties
  • Games
  • Religious Services
  • Social Activities

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Reviews of Regency Health Care & Rehab Center

3.2overall · 37 ratings combined

3.2★ on Google (37)

Lois Brown

Apr 2026

via Google ↗ · Report

This place was not perfect for sure but it was perfect for my needs! I came it unable to walk or hardly move after neck and back surgery. I was in diapers and could hardly feed myself. I could barely roll over. I was pretty much an invalid. Within three week I was walking, dressing myself in street clothes, sitting up in a chair most of the day and ready to transition to assisted living. The physical therapists obviously knew just what I needed and could tolerate. They were extremely flexible whenever I had doctors appointments or other things going on or just could not tolerate the therapy because of medication or pain. They were patient yet firm and encouraging. The majority of the caregivers and CNAs were compassionate and responsive and very respectful, especially Mimi, Bonnie and several others. They changed the atmosphere every time they came in on their shifts. They brought comfort and joy and encouragement every time they attended to me. So did several others, but I cannot recall their names. There were a few that were not happy to be there and you could tell. But the others gave me great care. The facility is easy to get in and out for guests and always good parking. Easy automated checking and out system for guests. Great transport coordinator and driver for my doctor appointment, so kind and patient and comforting and compassionate. Good Socisl Services Specialist to coordinate transfer to assisted living. Fantastic Physical Rehab Director, he was so concerned and helpful. Thanks to all for getting me ready for assisted living. I am thriving in my new home! God bless you all.

Alison Strong

Jan 2026

via Google ↗ · Report

DO NOT PUT A LOVED ONE HERE! Not sure where to even begin with how bad this facility is. First of all, multiple calls to nurses and staff were never returned. I put in 2 formal requests for a haircut, which was never done during the six weeks my parent was there. Upon the day of discharge, I discovered that 75% of my parents belongings, including pants, shirts, shoes, and dentures were missing. I was asked to go to a laundry room to sort through a huge pile of clothing piled up on shelves all the way from the floor to the ceiling. These were all thrown together. They were not folded or labeled. I was asked to go through this pile of clothes to see if I recognized anything belonging to my parent. I have never seen such a horrible mess. I also realized the day of discharge the clothes that my parent was wearing did not belong to him. As those things were bad enough, we were made aware a month into his stay that a catheter was placed upon arrival and per doctors orders, should never have been there. This has caused permanent damage as now my parent can no longer urinate on his own and will be forced to have a catheter for the rest of his life. I would NOT recommend placing anyone here for any amount of time

Deborah Brewster

Nov 2025

via Google ↗ · Report

Very clean facility and friendly staff but over heard management be very rude to a staff member. If their attitudes are horrible I wonder how are they treating other peoples loved ones that are there seeking top quality care/treatment! Bathrooms were very clean and suite was very clean! The cna’s,nurses,housekeepers are all very good workers! They care !

Deborah Hopkins

Aug 2025

via Google ↗ · Report

nurses food staff patient care tech all therapy techs administration, secretary 's all who work her have been excellent with care for my sister. Thank you to all of the staff. Food service lady who comes around with menue just as sweet as can be. I would recommend the Regency to everyone. Again I'm extremely happy with everything here. 😊🙏❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️

Jane Hillis

May 2025

via Google ↗ · Report

I have only the Highest recommendation for Regency. I was there for three weeks in Sept of 2024 and Everything was excellent! The facility is so clean with industrial grade air purifiers throughout. I received top notch physical therapy with professional quality, compassion, and friendliness. Everyone from the sweet lady who cleaned my room to the people who delivered my food and snacks greeted me with a smile and encouraging word. I felt like I was waited on hand and foot with dignity and care. How you treat those who care for you comes back seven fold and it was never more true than at Regency. I’ve dealt with many local nursing homes/rehab facilities during the time I was my mother’s caregiver so I have a realistic view of what to expect locally. Regency and Encompass are far and above in the top 2 choices!

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Government Inspection History

3 inspection visits in the last three years, 20 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Aug 21, 2024Fire Safety StandardHealth ComplaintHealth Standard14 citations
  • Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Sep 24, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Sep 24, 2024

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Sep 24, 2024

  • Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 24, 2024

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 24, 2024

  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 24, 2024

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 24, 2024

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 24, 2024

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 24, 2024

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 24, 2024

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 24, 2024

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 24, 2024

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 24, 2024

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 24, 2024

Aug 29, 2019Fire Safety StandardHealth Standard5 citations
  • Have corridors or aisles that are unobstructed and are at least 8 feet in width.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 20, 2019

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 27, 2019

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 15, 2019

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 15, 2019

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 23, 2019

Aug 23, 2018Fire Safety StandardHealth Standard1 citation
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 27, 2018

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Regency Health Care & Rehab Center offer?

Regency Health Care & Rehab Center offers Independent Living, Memory Care and Skilled Nursing / Long Term Care.

Where is Regency Health Care & Rehab Center located?

Regency Health Care & Rehab Center is located at 2061 Poole Drive, Nw in Huntsville, Alabama.

What do families say about Regency Health Care & Rehab Center?

Regency Health Care & Rehab Center carries a 3.2 out of 5 rating from 37 Google reviews. Reviews of this skilled nursing and rehab community are mixed, with strong praise for physical therapy and many caregivers, but also a serious complaint about missing belongings and improper catheter care during one resident's stay. Most reviewers describe a clean facility and long-tenured, compassionate staff, though a few flagged inconsistent responsiveness and one instance of management behaving poorly toward a staff member. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How did Regency Health Care & Rehab Center do on recent health and safety inspections?

Regency Health Care & Rehab Center had 3 government inspection visits in the last three years, with 20 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Regency Health Care & Rehab Center?

Submit the Request Information form on this page, or contact Regency Health Care & Rehab Center directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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