Brittanie Lockey
Aug 2026
I am extremely disappointed with the care and treatment my grandfather and our family received at this nursing home while he was there long term and ultimately on hospice.<br><br>My grandfather was bedbound, had a bedsore, and was nearing the end of his life. As his family, we were simply trying to advocate for his comfort and dignity. I left a polite note in his room asking that briefs not be used because of his condition and the bedsore. Rather than having a respectful conversation with our family about the request, the director of nursing Miranda personally called me to tell me that they could not accommodate it. The way the situation was handled felt incredibly dismissive and disrespectful.<br><br>What made the experience even more upsetting was the way the director Miranda treated my aunt while my grandfather was in hospice and actively dying. No family should have to deal with rudeness or hostility from the person in charge during such an incredibly painful and vulnerable time.<br><br>We understand that nursing homes have policies, staffing limitations, and things they may not be able to accommodate. What we expected was compassion, communication, respect, and dignity, especially for someone who was at the end of his life.<br><br>Our family will never forget how this experience made an already heartbreaking situation even harder. Families trust nursing homes with their loved ones when they can no longer care for them themselves. That trust should be taken seriously.<br><br>I sincerely hope the facility takes this feedback to heart and considers how families and hospice patients are treated during their most vulnerable moments.
