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Puget Sound Care is a skilled nursing and rehabilitation facility in Olympia that has operated since 1989, accepting Medicare and Medicaid patients. Many reviewers praise the caring, friendly staff, clean facility, and effective physical/occupational therapy for short-term rehab. However, a cluster of serious reviews describe neglect, slow response times, and tragic outcomes, alongside complaints about follow-through on medical requests.
AI-generated from reviews and community data.
Puget Sound Care is a senior living community in Olympia, Washington offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Housekeeping and Laundry Service. Families rate it 4.1 out of 5 across 94 reviews.
Puget Sound Care is a skilled nursing and rehabilitation facility in Olympia, Washington that has served local families since 1989. The 24-hour facility offers both long-term skilled nursing care and short-term rehabilitation, and accepts Medicare and Medicaid payments.
The community provides private and semi-private rooms designed to give residents a comfortable, safe environment for healing and rest. Long-term care residents receive continual, comprehensive support with 24/7 nursing care that is centered on each individual's needs.
The short-term rehabilitation program is designed to help residents return to their everyday lives as quickly as possible. Licensed physical and occupational therapists create individualized treatment plans to help residents restore mobility, strength, and independence, including support for recovery from strokes, surgery, or other significant health events.
Care is delivered by a team that includes nurses, therapists, and physicians who work closely with residents throughout their recovery. The facility emphasizes getting to know each resident's preferences in order to provide personalized care.
Puget Sound Care contracts with a range of insurance providers and describes itself as a leading provider of long-term skilled nursing care and short-term rehabilitation in Olympia, WA.
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Help Me Choose4.1overall · 94 ratings combined
4.1★ on Google (94)
Terry Westerkamp
May 2026
Stacy was an amazing physical therapist. She went the extra mile to even pick out the best walker for me to have at home. I was reluctant to think I was ready to live on my own but she convinced me I could do it and she was right!. She is the best!
Anine C
Oct 2025
We had one relative die there and a dear friend end up in intensive care. Lack of privacy as the rooms are small and doubled up. Our friend was left sitting on a bed sore for several hours in a wheelchair, and the air mattress to relieve his bed sore had a leak. From our perspective, this facility appears to be overbooked, understaffed and lacking suitable equipment. Would not recommend. Attorney representing this facility sent me a threatening letter to remove this review. Everything I wrote is demonstrably true. I will not remove.
George Burtten
Oct 2025
I come in with a tour with my daughter and got the ability to listen in on two other tours. I do believe was with some professionals of some sort. Which was pretty cool. I however go out of my to put people on the spot just to see a reaction. It really does bother my kids. My first stop was the front desk, i asked about mail and delivery Kayleigh ( I had to read the name tag) she answer all questions amazing Next person I seen was hr I asked for a paycheck she giggled and said of course but first let's apply, sweetest gal we chatted a good 7 min her name Josie she truly knows Puget. My next person i seen was Sharon on our tour hands down one of a kind the best. Not one question was left un answered. The building is beautiful it smelled amazing the people are nice and im looking forward to many visit coming to see my life as I know this will be her final home. Thank you Kristina, Sharon, Kayleigh, Josie for easing this old man heart and making a hard choice and easy one.
Karie Omdahl
May 2025
This facility does not deliver on prescribed health care plan. Post surgery patients do not get adequate mobilization to avoid blood clots.
Tami Tonder
May 2025
Residents seem happy and well taken care of.
3 inspection visits in the last three years, 23 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Have proper medical gas storage and administration areas.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 3, 2025
Provide properly protected cooking facilities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 3, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 10, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 10, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 10, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 10, 2025
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 10, 2025
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 10, 2025
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 10, 2025
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 10, 2025
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 3, 2025
Protect each resident from the wrongful use of the resident's belongings or money.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 2, 2025
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 24, 2024
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 24, 2024
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 24, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 24, 2024
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 24, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 24, 2024
Ensure that testing and maintenance of electrical equipment is performed.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 24, 2024
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 24, 2024
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 24, 2024
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 24, 2024
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 24, 2024
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Puget Sound Care offers Skilled Nursing / Long Term Care.
Puget Sound Care is located at 4001 Capitol Mall Dr Southwest in Olympia, Washington.
Puget Sound Care is a skilled nursing and rehabilitation facility in Olympia that has operated since 1989, accepting Medicare and Medicaid patients. Many reviewers praise the caring, friendly staff, clean facility, and effective physical/occupational therapy for short-term rehab. However, a cluster of serious reviews describe neglect, slow response times, and tragic outcomes, alongside complaints about follow-through on medical requests.
Puget Sound Care had 3 government inspection visits in the last three years, with 23 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
Submit the Request Information form on this page to connect with Puget Sound Care and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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