MyLivingChoice

Pruitthealth-Durham

3100 Erwin Road

3.2(142 ratings)· Durham average: 4

Part of PruittHealth · 121 communities · 3.8★ average

Pruitthealth-Durham, photo 11 / 6

Quick Facts

Total units
125
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
125

What Families Think

Pruitthealth-Durham is a skilled nursing and long-term care community in Durham, North Carolina, rated 3.2 out of 5 stars based on 141 Google reviews. Beyond the numeric rating, no detailed review comments, amenities, or care specifics were provided to give a fuller picture of daily life there.

The Good

  • Specializes in skilled nursing and long-term care

The Bad

  • Overall Google rating of 3.2/5 suggests mixed family experiences
  • No detailed review comments available to assess care quality firsthand

AI-generated from reviews and community data.

Pruitthealth-Durham is a senior living community in Durham, North Carolina offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.2 out of 5 across 142 reviews.

About Pruitthealth-Durham

Pruitthealth-Durham is a skilled nursing / long term care community in Durham, North Carolina. The community is licensed for up to 125 residents.

Families rate Pruitthealth-Durham 3.2 out of 5 based on 141 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Pruitthealth-Durham

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Pruitthealth-Durham

3.2overall · 142 ratings combined

3.2★ on Google (142)

da summers

Jul 2026

via Google

The 1st Floor skilled level care, especially the recovery therapists, is very good. They are kind, caring, well staffed and did a pretty god job with our loved one. Since it went well, and their sales person assured us the upper floors were exactly like the 1st floor, we decided to let Mom stay as a long term resident. Boy was it the WRONG choice! They lied! Those upper floors are NOTHING like the rehab floor. Ripped, torn or broken blinds, furniture and more. Filthy curtains /conditions, putrid elevators, fixtures LIKE TELEVISIONS that don't work. Worst they don't care. Forget getting someone in management to respond to you or the Director of Nursing. There are a few good CNA's and Nurses. But anyone in management - forget about it! Deaf ears. Since going to the long term care floor, she has received inconsistent, sub-par care and in a few cases shear and blatant neglect enough to send her to the hospital at least once. She's been left dirty for weeks, found isolated sitting or laying in her own urine and feces. The meals are inconsistent and sometimes more than 4-5 hours between meals. This causes the residents a lot of needless anxiety, unchecked situations, and even falls which they blame on the residents even though it was a lack of staff oversight. Not enough care to take the residents to activities so they just languish hour after hour, day after day. It's a place people come to die not live. We've met others coming to visit their loved ones whom we've overheard saying the same things. It appears as though most the residents cannot speak for themselves. Sadly it would almost appear some like it that way so they can do as they please. We have found that unless we are there constantly or calling to check up, her care slips. Her condition isn't hard to manage - PRUITT IS THE STRESSFUL PART OF HER JOURNEY! Sadly, there are so few beds for persons like her, she is stuck. And they're getting paid HUGE money to provide so little. This is not the way health care should be let alone at the end of ones life. No dignity. Where is the State? Where are the standards? What are we doing here for our aged North Carolinians?

Shantella Matthews

Apr 2026

via Google

Absolutely the worst my mom has been there a week and we about to bring het home instead. She hasn’t had a shower or even her blood pressure monitor like she should be that is the whole point of being there at this time. She hasn’t asked repeatedly for things and never gets them. Not even a simple request to bath before a specialties appointment at duke can be done at this place. I age. Not gotten any calls either lie I was told I would be from anyone higher up at. Sad when she isn’t even getting her medication like the Dr has ordered. Don’t let the photos here fool you either the rooms look nothing like this.

Khalil Keatts

Mar 2026

via Google

There are some shining stars here, unfortunately they are the minority. My brother was at Pruitt for over 3 years, long term. the short term first floor was well staffed and residents attended to. The 2 and 3 floors were a completely different story. It was RARE to get someone to answer the phone after hours and on weekends. I’ve called 911 because my brother had called me saying nobody was coming and he hadn’t had dinner. he nor his roommate. his laundry was never done and the administrators said they only had one washer or dryer and they were trying to get another one. that was the case for over a year. i visit every weekend and ive had my shoes come off of my feet because the floor was so sticky. i’ve seen an aid in the room asleep and a second time on his phone in a chair hanging out. the food was horrible, i took or delivered food when i could. because of miscommunication between staff, he was forced to use his walker to go to bathroom, which resulted in him falling, leg broken and major surgery which he hasn’t walked since. over two years ago. i had contacted them and told them that his feet were numb and he couldn’t walk right now. i talked to the head nurse who admitted that it wasn’t passed along to the cnas. there were multiple times that his call button was intentionally disabled because someone put a ‘straw’ in it. so if he needed help it would’ve never come. the physical therapy is a joke. i asked many times for a different approach to get him on his feet after his leg injury. i went to the facility for a few sessions and i was shocked at the lack of enthusiasm from the team. for all of my issues, i talked to every manager of the different teams. ive taken all of these complaints to administrators, but the administrator turnover is unbelievable and nothing seems to be done about anything. my brother had aspirated pneumonia twice and this last time we got him moved to a different facility. things seems to be much better there. there are some really great staff at pruitt, but few and far between. i would not recommend this facility for long term care.

Gwen Sutton

Jan 2026

via Google

I am very disappointed with the conditions at this nursing home. The administrator (Joseph Dawson) and DON (Evelyn Freeman) are unprofessional and unresponsive to concerns. The administrator is not personable and does not seem willing to help when concerns are raised. Communication is poor, and issues are not addressed in a timely or caring manner. Families expect leadership to be supportive and responsive—this is very disappointing.The staffing levels are very low all the time and residents frequently have to wait a long time for basic assistance, etc. This is concerning and not the level of care families expect for their loved ones. I hope management takes these issues seriously and improves the quality of care. I would NOT recommend this facility to anyone until some major changes are made, starting with Administration!

James Roed

Dec 2025

via Google

ABSOLUTELY DO NOT TAKE YOUR LOVED ONES HERE! Put mom there for respite 5 (days) while husband had a heart procedure. Was gonna leave her for a couple weeks to give him some healing time. Went in April 24th 2025 and they called first Tuesday after that and said she fell, they took her to Duke hospital. Scrape (stitches) bruises and soreness. They told me they would probably put a sitter with her since she was a wanderer. Evidently that didnt happen and they found her on the floor. Well, broke her hip and it was inoperable. I asked on 8th to get her transportation and bring her home. Was not gonna leave her there another day. So basically within 17 days she was home and in bad shape. She lived until May 27th 2025. Couldnt get nurses station to answer phone when I called to check on her. So yes I feel like they failed my mom extremely. Got a bill not too long after for $1999 and paid it in full. Today I received another bill for $1965, 7 months later. Cannot get anyone in billing to call me back first bill or last. Basically put her in to break her hip and die and left me with a broken heart and regrets from that place. I have called the complaint department so I will see how this goes! I do have to say Marisha in complaint department was very helpful nice and sympathetic.

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Government Inspection History

5 inspection visits in the last three years, 60 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jun 13, 2025Health Complaint5 citations
  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jul 4, 2025

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jul 4, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jul 4, 2025

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 4, 2025

  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 4, 2025

Apr 4, 2025Fire Safety StandardHealth ComplaintHealth Standard16 citations
  • Establish an Emergency Preparedness Program (EP).

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 1, 2025

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 25, 2025

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 25, 2025

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 25, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 1, 2025

  • Ensure that residents are free from significant medication errors.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 1, 2025

  • Have properly installed electrical wiring and gas equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 26, 2025

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 25, 2025

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2025

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2025

  • Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 25, 2025

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 31, 2025

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 25, 2025

  • Have properly located and lighted "Exit" signs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 25, 2025

  • Use approved construction type or materials.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 25, 2025

Sep 19, 2024Health Complaint1 citation
  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 1, 2024

Jan 12, 2024Fire Safety StandardHealth ComplaintHealth Standard14 citations
  • Install corridor and hallway doors that block smoke.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 15, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 27, 2024

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 15, 2024

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 15, 2024

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 15, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 27, 2024

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 27, 2024

  • Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 27, 2024

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 27, 2024

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 15, 2024

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 15, 2024

  • Have properly installed electrical wiring and gas equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 15, 2024

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 15, 2024

  • Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

    Severity B of L: potential for minimal harm, patternCorrected Jan 27, 2024

Oct 27, 2022Fire Safety StandardHealth Standard24 citations
  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity K of L: immediate jeopardy, patternCorrected Nov 21, 2022

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity K of L: immediate jeopardy, patternCorrected Nov 21, 2022

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity G of L: actual harm, isolatedCorrected Nov 21, 2022

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 13, 2023

  • Provide properly protected cooking facilities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 13, 2023

  • Properly install and monitor supervisory attachments on automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 13, 2023

  • Use approved construction type or materials.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 13, 2023

  • Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 21, 2022

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 21, 2022

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 21, 2022

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 21, 2022

  • Assess the resident when there is a significant change in condition

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 21, 2022

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 13, 2023

  • Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 21, 2022

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 21, 2022

  • Have properly installed electrical wiring and gas equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 13, 2023

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 13, 2023

  • Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 21, 2022

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 13, 2023

  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity C of L: potential for minimal harm, widespreadCorrected Nov 21, 2022

  • Ensure a qualified health professional conducts resident assessments.

    Severity B of L: potential for minimal harm, patternCorrected Nov 21, 2022

  • Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

    Severity B of L: potential for minimal harm, patternCorrected Nov 21, 2022

  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Severity B of L: potential for minimal harm, patternCorrected Nov 21, 2022

  • Assure that each resident’s assessment is updated at least once every 3 months.

    Severity B of L: potential for minimal harm, patternCorrected Nov 21, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Pruitthealth-Durham offer?

Pruitthealth-Durham offers Skilled Nursing / Long Term Care.

Where is Pruitthealth-Durham located?

Pruitthealth-Durham is located at 3100 Erwin Road in Durham, North Carolina.

What do families say about Pruitthealth-Durham?

Pruitthealth-Durham is a skilled nursing and long-term care community in Durham, North Carolina, rated 3.2 out of 5 stars based on 141 Google reviews. Beyond the numeric rating, no detailed review comments, amenities, or care specifics were provided to give a fuller picture of daily life there.

How did Pruitthealth-Durham do on recent health and safety inspections?

Pruitthealth-Durham had 5 government inspection visits in the last three years, with 60 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Pruitthealth-Durham?

Submit the Request Information form on this page to connect with Pruitthealth-Durham and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Pruitthealth-Durham? Claim this listing to update photos, pricing, and details. It's free.

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