MyLivingChoice

Providence Place

3720 23RD AVENUE SOUTH

3.6(97 ratings)· MINNEAPOLIS average: 4

Providence Place, photo 11 / 5

Quick Facts

Medicare rating
1 of 5

CMS Care Compare

Ownership
Non profit, Corporation
Certified beds
190
Therapy services
On-site occupational and physical therapy staff
Stay options
Short-term rehab and respite stays offered

What Families Think

Reviews of Providence Place are sharply divided: many families and visitors praise the compassionate, personal care given to residents, especially during end-of-life care, while a smaller but serious set of reviewers describe neglect, understaffing, and poor communication. The activities program, led by a well-known staff member, and the physical/occupational therapy team receive consistent praise, but food quality and basic hygiene care are recurring points of concern for some families.

The Good

  • Staff praised for compassionate end-of-life care
  • Highly rated, engaging activities program
  • Skilled, caring physical and occupational therapists
  • Multiple reviewers note recent improvement in food quality
  • Facility described as clean and welcoming by several visitors

The Bad

  • Multiple reports of slow response times and unclean linens
  • One reviewer filed a state abuse complaint over neglect
  • Several reviewers cite food quality and dietary mishandling
  • Some mentions of understaffing affecting resident care

AI-generated from reviews and community data.

Providence Place is a senior living community in MINNEAPOLIS, Minnesota offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.6 out of 5 across 97 reviews.

About Providence Place

Providence Place is a senior living community located in the southern part of Minneapolis, in the Standish Ericsson neighborhood on 23rd Avenue South. The community combines attentive care with opportunities for recreation and personal growth for its residents.

Staff work to keep residents safe, healthy, and comfortable, offering comprehensive support so residents can continue doing the things they love. Assistance is available at any time of day or night for those who need it.

Amenities, activities, and events at Providence Place are designed to accommodate residents with a wide range of physical and cognitive abilities. The community emphasizes a secure and accessible environment for its enjoyable events and activities.

Residents are encouraged to maintain their independence, with an approach that puts their needs first so they remain in control of how they spend their time and can enjoy their freedom.

Located in a neighborhood setting, Providence Place welcomes visitors and describes itself as easy to find for those coming to see the community in person.

Types of Care at Providence Place

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Providence Place

3.6overall · 97 ratings combined

3.6★ on Google (97)

Charinda H

May 2026

via Google

When our father, Valford Albert Kelly, entered Providence Place for the final chapter of his life, we expected professional care. What we did not expect was to witness one of the most beautiful examples of humanity we have ever experienced. Over the last six days of his life, our father was surrounded by a community of people who treated him not as a patient, but as a person whose life mattered. The CNAs, nurses, social worker, receptionist, chaplain, and end-of-life doulas became an extension of our family. They celebrated his life, honored his dignity, comforted his daughters, and ensured that he never faced a single moment alone. As we sat at his bedside watching a man we loved prepare for his final journey, these caregivers quietly carried burdens that were not their own. They adjusted pillows, held hands, wiped tears, shared prayers, offered encouragement, and reminded us that compassion is still alive in this world. Then something extraordinary happened. After learning that our family would not be hosting a traditional memorial service, the Providence Place team created one of their own. They organized a butterfly remembrance service in Dad’s honor. For twenty precious minutes, residents, staff, and loved ones gathered together to celebrate a life well lived. As butterflies drifted into the sky, we stood there missing the man whose voice had guided us, whose hands had protected us, and whose love had shaped our lives. In the middle of unimaginable heartbreak, they gave us a gift we never expected: a chance to honor him, to cry together, and to feel that his life had touched far more hearts than we ever knew. It became a memory we will carry for the rest of our lives. The following evening, after Dad’s passing, they invited our family back for a candlelight remembrance service, surrounding grieving families with support, understanding, and hope. As the candles flickered in the darkness, we felt the weight of our loss in a new way. Our father was gone. The chair beside us would be empty. The phone calls, the stories, the laughter, and the steady presence we had known our entire lives had become cherished memories. Yet in that room, surrounded by people who cared, we felt less alone. These moments were not required. They were not part of a job description. They were acts of love. Too often, stories about healthcare focus on systems, staffing shortages, and challenges. Those stories matter. But so do stories like this one—stories about people who choose kindness when no one is watching. Even in his final days, he worried more about others than himself. That was who he was. A father who gave. A man who served. A soul who loved deeply. It feels fitting that his final days were spent among people who live that same spirit of giving every day. As daughters, we wanted to publicly recognize Providence Place and encourage our community to support the caregivers who serve our elderly loved ones with such compassion. If you are searching for a place where your loved one will be treated with dignity, respect, kindness, and genuine human connection, we wholeheartedly recommend Providence Place. Our family arrived there carrying fear, uncertainty, and grief. We left with something else. We left with gratitude. Because when our father’s earthly journey came to an end, Providence Place did more than care for him. They cared for us. They held space for our sorrow. They honored a life that meant the world to three daughters. And in our darkest hours, they reminded us that love does not end when a heartbeat stops. And we will never forget the people who walked beside us during one of the most difficult and sacred moments of our lives. With heartfelt appreciation, Treva Kelly Charisse Kelly Charinda Kelly Harris Daughters of Valford Albert Kelly
 June 15, 1934 – May 26, 2026

Juan Quitevis

Apr 2026

via Google

This is the place for your loved one! We were amazed at the responsiveness of the staff, the kind, caring patience displayed by all and the friendliness of everyone. The grace you gave our loved one genuinely touched each of us.

Roger “Big Jake” Arneson

Apr 2026

via Google

Had my own private room very nice nurses good physical therapy.

Rebecca Bringgold

Apr 2026

via Google

When walking in to see the establishment it was pleasant and the people were nice. When my mom got in and set up the nursing and care takers were not as nice or helpful.

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Government Inspection History

12 inspection visits in the last three years, 62 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

May 14, 2026Fire Safety StandardHealth ComplaintHealth Standard19 citations
  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 24, 2026

  • Have an enclosure around a vertical opening shaft.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 24, 2026

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadDeficient, Provider has no plan of correction

  • Ensure residents have reasonable access to and privacy in their use of communication methods.

    Severity E of L: no actual harm, potential for more than minimal harm, patternDeficient, Provider has no plan of correction

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternDeficient, Provider has no plan of correction

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternDeficient, Provider has no plan of correction

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternDeficient, Provider has no plan of correction

  • Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedDeficient, Provider has no plan of correction

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedDeficient, Provider has no plan of correction

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedDeficient, Provider has no plan of correction

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedDeficient, Provider has no plan of correction

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedDeficient, Provider has no plan of correction

  • Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedDeficient, Provider has no plan of correction

  • Provide medically-related social services to help each resident achieve the highest possible quality of life.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedDeficient, Provider has no plan of correction

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedDeficient, Provider has no plan of correction

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionDeficient, Provider has no plan of correction

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 24, 2026

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionDeficient, Provider has no plan of correction

  • Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedDeficient, Provider has no plan of correction

Jan 12, 2026Health Complaint1 citation
  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 27, 2026

May 23, 2025Health Complaint1 citation
  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 9, 2025

Apr 30, 2025Health Complaint1 citation
  • Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 15, 2025

Apr 14, 2025Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected May 12, 2025

Feb 27, 2025Fire Safety StandardHealth ComplaintHealth Standard11 citations
  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity J of L: immediate jeopardy, isolatedCorrected Mar 31, 2025

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 31, 2025

  • Have an enclosure around a vertical opening shaft.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 31, 2025

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 31, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 31, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2025

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2025

  • Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

    Severity C of L: potential for minimal harm, widespreadCorrected Mar 31, 2025

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity B of L: potential for minimal harm, patternFound during a complaint inspectionCorrected Mar 31, 2025

  • Keep residents' personal and medical records private and confidential.

    Severity B of L: potential for minimal harm, patternCorrected Mar 31, 2025

Oct 1, 2024Health Complaint2 citations
  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 25, 2024

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 25, 2024

Apr 4, 2024Fire Safety StandardHealth ComplaintHealth Standard20 citations
  • Have properly located and lighted "Exit" signs.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 13, 2024

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 13, 2024

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 13, 2024

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 13, 2024

  • Have properly installed electrical wiring and gas equipment.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 13, 2024

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 12, 2024

  • Provide or obtain dental services for each resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 12, 2024

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 12, 2024

  • Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 13, 2024

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 12, 2024

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 13, 2024

  • Allow resident to participate in the development and implementation of his or her person-centered plan of care.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 12, 2024

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 12, 2024

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 12, 2024

  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 12, 2024

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 12, 2024

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 12, 2024

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 12, 2024

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 12, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 12, 2024

Nov 16, 2023Health ComplaintInfection Control1 citation
  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Dec 19, 2023

Oct 30, 2023Health Complaint3 citations
  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 1, 2023

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 1, 2023

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 1, 2023

Oct 2, 2023Health Complaint1 citation
  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Oct 25, 2023

Aug 3, 2023Health Complaint1 citation
  • Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Aug 25, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Providence Place offer?

Providence Place offers Skilled Nursing / Long Term Care.

Where is Providence Place located?

Providence Place is located at 3720 23RD AVENUE SOUTH in MINNEAPOLIS, Minnesota.

What do families say about Providence Place?

Reviews of Providence Place are sharply divided: many families and visitors praise the compassionate, personal care given to residents, especially during end-of-life care, while a smaller but serious set of reviewers describe neglect, understaffing, and poor communication. The activities program, led by a well-known staff member, and the physical/occupational therapy team receive consistent praise, but food quality and basic hygiene care are recurring points of concern for some families.

How did Providence Place do on recent health and safety inspections?

Providence Place had 12 government inspection visits in the last three years, with 62 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Providence Place?

Submit the Request Information form on this page to connect with Providence Place and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Providence Place? Claim this listing to update photos, pricing, and details. It's free.

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