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Providence Care Center

2025 Hayes Avenue

3.9(42 ratings)· Sandusky average: 4.3

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Providence Care Center, photo 11 / 2

Quick Facts

Total units
138
Medicare rating
1 of 5

CMS Care Compare

Ownership
Non profit, Church related
Certified beds
138
Affiliation
Franciscan Catholic tradition with weekly Mass on-site
Respite Care
Short-term "Summer Retreat" program for caregiver breaks
Location
Located near local hospital for rehab or long-term care

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Providence Care Center in Sandusky, Ohio draws mostly positive feedback for cleanliness, friendly staff, and a welcoming, faith-centered atmosphere, though one detailed report raises serious concerns about neglect and financial mishandling. Reviewers also mention occasional staffing gaps affecting transportation between buildings.

What reviewers praise

  • Clean, spacious, well-maintained facility
  • Friendly, attentive front-desk and care staff
  • Soundproof rooms and active social/activity calendar
  • Weekly Mass and communion services on-site
  • Short-term respite care available for caregivers

What reviewers flag

  • One report of neglect, refused medical care, and mishandled belongings
  • One reviewer noted staffing shortages causing shuttle delays

AI-generated from reviews and community data.

Providence Care Center is a senior living community in Sandusky, Ohio offering Assisted Living and Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Outdoor Patio and Gathering / Activity Spaces. Families rate it 3.9 out of 5 across 42 reviews.

About Providence Care Center

Providence Care Center in Sandusky, Ohio offers a full continuum of senior living services, including assisted living and long-term care, rooted in the Franciscan tradition of compassionate, quality care. Located on two beautiful campuses near the coast of Lake Erie, the community combines exceptional services and amenities with dedicated staff and beautifully appointed residences and care settings.

The community provides long-term care with private rooms available that are eligible for Medicaid coverage, offering residents greater personal space and privacy. Providence Care Center also offers a Short-Term Summer Retreat program, perfect for caregivers who need respite care while their loved ones receive seasonal activities and care in a comfortable setting.

The Commons of Providence utilizes Serenity smart technology to enhance residents' lives through integrated communication and coordination. This platform strengthens family connections and keeps residents, families, and care teams informed and connected while reducing staff burden and increasing resident engagement and meaningful family connectedness.

The community features a variety of common spaces, residential rooms, dining areas, and fitness spaces. Regular programming includes seasonal celebrations and family-friendly gatherings throughout the year, with activities designed to keep residents engaged and connected to their community.

Types of Care at Providence Care Center

Assisted LivingSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Outdoor Patio
  • Security

Activities

  • Birthday / Holiday Parties
  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Providence Care Center

3.9overall · 42 ratings combined

3.9★ on Google (42)

Prentice Lipsey OH-Centerville

Apr 2026

via Google ↗

Conveniently located near the local hospital, this location boast a great longstanding relationship for meeting the care needs of those needing quick rehab or longer stays.

Ryan Fugate OR-Roseburg

Mar 2026

via Google ↗

As an outsider visiting a friend at Providence Care Center, I was immediately struck by the warm, welcoming atmosphere and the obvious professionalism of everyone I encountered. The facility itself is spotlessly clean and well-maintained, creating a bright and comfortable environment. From the front desk staff to the care team I observed interacting with residents, everyone was incredibly courteous and genuinely attentive. Residents I saw seemed happy and well-cared for. It's clear this is a place that prioritizes both the physical comfort and emotional well-being of its residents. For anyone seeking quality care, my first impression of Providence Care Center is overwhelmingly positive – it truly gives off a sense of genuine care and competence. Highly recommended based on what I saw!

Mike xq28guy

Jul 2025

via Google ↗

Providence is a very clean, and spacious care facility. My neighbor, who is here for short term is comfortable and well cared for.

Paula Hermes

Dec 2024

via Google ↗

I enjoy visiting my mother at the Providence Commons independent building. The building is clean and the walls of her room are soundproof. There are always residents sitting in the lobby, that greet me, and there are so many activities for which the residents can take part, with sign-up sheets available. The echo device in the room is very helpful to my mother who can see what the latest announcements are. I’m glad that she has to check in on the machine each day. There have been occasions where I’ve heard that people have to wait longer for shuttle service to get across the street for church services, meals, etc because some of the staff have to do double duty. to me that is number one of importance. There should be enough staff for all positions. I appreciate that there is a communion service available every week and that mass is held on Sundays. I’m not sure if this is only because of priest and sister happen to be living on the premises. But I would hope that that is always encouraged.

FLEMING- BILLMAN

Sep 2024

via Google ↗

Chrissy went above and beyond to help me-she represented the facility in a very positive way and her overall demeanor was friendly and positive. Her first impression was extremely impressive. Thank you young lady. Let your parents know you made a difference in the life of a stranger just by being yourself

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Government Inspection History

9 inspection visits in the last three years, 55 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

May 28, 2026Health Complaint2 citations
  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 30, 2026

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 30, 2026

Mar 3, 2026Health Complaint2 citations
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 24, 2026

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 24, 2026

Jul 10, 2025Health Complaint3 citations
  • Respond appropriately to all alleged violations.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 13, 2025

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 13, 2025

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 13, 2025

May 21, 2025Fire Safety StandardHealth ComplaintHealth Standard18 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 13, 2025

  • Dispose of garbage and refuse properly.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 13, 2025

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 13, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 13, 2025

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 13, 2025

  • Implement a program that monitors antibiotic use.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 13, 2025

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 13, 2025

  • Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 13, 2025

  • Assess the resident when there is a significant change in condition

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 13, 2025

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 13, 2025

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 13, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 13, 2025

  • Assist a resident in gaining access to vision and hearing services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 13, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 13, 2025

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 13, 2025

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 13, 2025

  • Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 13, 2025

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 13, 2025

Sep 26, 2024Health Complaint2 citations
  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 16, 2024

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 16, 2024

Oct 5, 2023Fire Safety StandardHealth Standard17 citations
  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 3, 2023

  • Address subsistence needs for staff and patients.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 3, 2023

  • Provide properly protected cooking facilities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 3, 2023

  • Install corridor and hallway doors that block smoke.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 3, 2023

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 3, 2023

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 3, 2023

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 3, 2023

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 3, 2023

  • Have proper medical gas storage and administration areas.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 3, 2023

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 3, 2023

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 3, 2023

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 3, 2023

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 3, 2023

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 3, 2023

  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 3, 2023

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 3, 2023

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 3, 2023

Aug 22, 2023Health Complaint1 citation
  • Protect each resident from the wrongful use of the resident's belongings or money.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 11, 2023

Jul 6, 2023Health Complaint2 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 22, 2023

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 22, 2023

Jun 29, 2021Fire Safety StandardHealth Standard8 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 6, 2021

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 6, 2021

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 6, 2021

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 6, 2021

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 6, 2021

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 6, 2021

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 6, 2021

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 6, 2021

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Providence Care Center offer?

Providence Care Center offers Assisted Living and Skilled Nursing / Long Term Care.

Where is Providence Care Center located?

Providence Care Center is located at 2025 Hayes Avenue in Sandusky, Ohio.

What do families say about Providence Care Center?

Providence Care Center in Sandusky, Ohio draws mostly positive feedback for cleanliness, friendly staff, and a welcoming, faith-centered atmosphere, though one detailed report raises serious concerns about neglect and financial mishandling. Reviewers also mention occasional staffing gaps affecting transportation between buildings.

How did Providence Care Center do on recent health and safety inspections?

Providence Care Center had 9 government inspection visits in the last three years, with 55 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Providence Care Center?

Submit the Request Information form on this page, or contact Providence Care Center directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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