A Heartfelt Thank You to the Promenade Rehabilitation Team
My husband has been a resident at Promenade Rehabilitation for almost two years, and I would like to express my deepest gratitude for the incredible care, dedication, and compassion he has received throughout his stay. From the very beginning, the entire team worked tirelessly to support his recovery and rehabilitation journey.
Thanks to their professionalism, patience, and expertise, my husband is now returning home with remarkable progress and renewed strength. Every therapist, nurse, and staff member treated him with genuine kindness and respect, always encouraging him to do his best.
A special thank you to the Rehab team, including physical therapy, occupational therapy, and speech therapy, for their outstanding work and commitment. Their constant encouragement, skill, and compassion have made a tremendous difference in his recovery. They truly went above and beyond to help him reach every milestone. Thank you to the nursing department especially the nurses and CNAs who took good care of my husband but also I myself learned from them; skills that I will continue to follow when we are home and care for my husband. The dietary department always goes beyond its means in ensuring my husband's dietary needs are met. The housekeeping department always makes sure that his room is clean and sanitized. Not to mention his clothes are always available thanks to the laundry department. The business office and the admission department have equally put work into my husband's stay while in the Promenade. Last but not least is the Recreation Department; with the parties, outdoor activities, BBQs, luncheons, special dining, and holiday events never cease to amaze me at how they made my husband and me feel at home. The dedication of the staff to make you feel at home away from home is amazing.
Promenade is truly a place that goes beyond care — they build confidence, provide hope, and create a warm environment for healing. I’m especially thankful to the administrator Sam Samet for his continuous support and attention to every need.
Having worked at Promenade for over 20 years, I have always known the dedication and professionalism of this team — but experiencing it firsthand as a family member has been truly heartwarming. The care and commitment shown to my husband reaffirm everything I’ve always admired about this wonderful place.
After almost two years with my husband being in the facility, I can confidently say that Promenade Rehabilitation makes a real difference in people’s lives. We are forever grateful for all they’ve done to help my husband regain some of his independence and move forward. Thank you Promenade.
— Marie Simmonds
This is a great place, sent my father to this nursing home from another and he was treated like a king. With all the special events they give to the residents they make you feel like your home. Nursing staff is amazing. Thank you promenade for taking care of my father.
I am APPALLED by this place!!! DO NOT SEND ANYONE HERE, NOT YOUR FAMILY OR YOUR FRIENDS. My family member was a patient here, we were promised us that she would get a beach side view, a semi private room, and instead they put her on another floor where it was dirty, smelly and disgusting. i understand that it was a marketing scheme to lie to us to get us in here. Awful. My other problem is that the staff was unbelievably rude when trying to figure out issues. one nurse rolled her eyes and ignored me!! staff does not communicate with each other. i am put around in circles trying to find answers!! i tried calling admissions for HOURS regarding business issues and what was agreed upon. No one picks up. Come to the facility with my family for a regular visit. I see where the two girls in the admissions office in dark room watching TV!! THEY IGNORED OUR CALLS. i wouldn't have an issue but it was during office hours not lunch time!! now the kicker is I WITNESSED ALSO BIG DOG ((UNLEASHED)) IN THE LOBBY. I assume it was again the issue with admissions because it laid and stayed there. THIS IS UNACCEPTABLE!!!! UNPROFESSIONAL AND UNSANITARY!!!
I will try to be respectful in my opinions while expressing my criticism. When my mother was discharged from the hospital and to be transferred here. I initially wanted her to be elsewhere, but since the other facility wasn't answering calls. The first day, we reached promenade, not even gone inside. I had a negative feeling about it. Overall, there's no communication, no feedback, and no replies. So I'm hoping that this will help. At first, the staff will look at you with a smile, but now some staff have no eye contact. My mother is scared of being in promenade and without me saying how i felt about that place, and she's getting more depressed. She tells me she feels something is off and she dont want to be there anymore. I'm trying to find out how's my mother progresses in physical therapy so she can be discharged and return to the assisting living where she resides. So anyone from Promenade has a chance to read this. Please reply, and we can have a conversation by phone or in person. I would greatly appreciate it. I want her to be sent back to the assisting living.
**Review of Promenade Rehabilitation Center**
I am writing this review to express my heartfelt gratitude for the exceptional care my mom received during her rehabilitation at Promenade Rehabilitation Center. From the moment we arrived, it was clear that the staff was dedicated to providing a supportive and compassionate environment.
I would like to specifically acknowledge the amazing nurses on the 5th floor: Jason, April, Mindoza, and Elizabeth. Their professionalism, empathy, and attention to detail made a world of difference in my mom’s recovery. They were always available to address our concerns, providing not just medical care but also emotional support that made our family feel at ease during a challenging time.
The respiratory therapists were also instrumental in my mom's progress. Their expertise and encouragement helped her breathe easier and regain her strength. The Certified Nursing Assistants (CNAs) were attentive and caring, ensuring that my mom's needs were met with kindness and respect.
On the 6th floor, I cannot say enough about the physical therapists, Jovie and Kathy. Their dedication to my mom’s rehabilitation was evident in every session. They pushed her just enough to encourage progress while always being mindful of her comfort and well-being. Their expertise, combined with their genuine care, played a crucial role in her recovery.
Overall, the entire team at Promenade Rehabilitation Center demonstrated an unwavering commitment to their patients. I am deeply thankful for their hard work and compassion. My mom is on her way to recovery, and we couldn’t have asked for a better place for her rehabilitation. Thank you, Promenade, for everything you do!
