MyLivingChoice

Promenade at Chestnut Ridge

168 Red Schoolhouse Road

4.5(171 ratings)

Promenade at Chestnut Ridge — photo 11 / 6

Quick Facts

Total units
198
Licensed capacity
198 residents

California CDSS

Medicaid Support
Staff helps families navigate Medicaid applications
Community Partnerships
Hosts local synagogue youth volunteer programs

What Families Think

Families overwhelmingly describe Promenade at Chestnut Ridge as a warm, family-like community where staff members (frequently named, like Debbie, Gail, and Deanna) go out of their way to ease the transition into assisted living and keep loved ones engaged and cared for. The community holds a strong 4.5-star average across 171 Google reviews, though a handful of reviewers report serious neglect concerns, particularly during the pandemic, and one billing dispute over a resident's funds.

The Good

  • Staff repeatedly praised by name for compassion and responsiveness
  • Smooth, well-supported move-in process for new residents
  • Wide variety of daily activities and outings
  • Clean, homelike common areas with fireplace and library
  • Staff kept families connected via video calls during COVID lockdowns
  • Long-tenured leadership team known to residents and families

The Bad

  • Multiple reports of neglect, especially during COVID isolation periods
  • One report of an unresolved billing dispute over a resident's checks
  • One reviewer described aides as unresponsive and meals as subpar

AI-generated from reviews and community data.

Promenade at Chestnut Ridge is a senior living community in Chestnut Ridge, New York offering Assisted Living and Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Outdoor Patio and Gathering / Activity Spaces. Families rate it 4.5 out of 5 across 171 reviews.

About Promenade at Chestnut Ridge

Promenade at Chestnut Ridge is a 198-bed assisted living community in Chestnut Ridge, New York. It serves older adults who need support with daily activities but do not require skilled nursing care.

Families consistently praise the staff's attentiveness during the admission process and beyond. Multiple reviewers highlighted staff members by name—particularly Deanna, Gail, Debbie, and Lauren—for spending time answering questions, showing genuine care, and helping residents feel welcomed. One family wrote that staff "went out of their way" to provide flexible, responsive support even during medical emergencies. Residents and their families also noted the facility's homelike atmosphere, with bright common spaces, a fireplace, social activities, and opportunities for residents to build friendships. Several families reported noticing positive changes in their relatives' mood and engagement after moving in.

The community holds a 4.5 out of 5 Google rating based on 171 reviews. While the vast majority of reviews are positive, a small number of one-star reviews raise serious concerns about care quality and financial record-keeping that families should discuss directly with the facility before enrollment.

Types of Care at Promenade at Chestnut Ridge

Assisted LivingSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Outdoor Patio
  • Security

Activities

  • Grocery Shopping and Errands
  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Promenade at Chestnut Ridge

4.5overall · 171 ratings combined

4.5★ on Google (171)

G. L. Ferris

May 2026

via Google

It’s extremely clean, the rooms are spacious and the staff is friendly and professional! The food looks very healthy and tasty. They also have a ton of activities! I highly recommend this place.

Nicole Gordon

May 2026

via Google

I am currently navigating the very difficult process of finding the right assisted living for my parents, and I had the absolute pleasure of touring Chestnut Ridge with Deanna. She is truly a gem. She spent hours with me, walking through every aspect of the process with patience, honesty, and genuine care. Not only did she answer all of my questions thoroughly, but she also offered thoughtful insight and guidance as my family continues to explore options. It was immediately clear that she loves what she does. She greeted residents and staff by name, and spoke with such pride about the community. She even shared that her young son feels like he has “so many grandparents” there and loves attending the events with residents—something that really speaks to the warmth of the environment. What stood out most is that she never came across as a salesperson. She felt like someone who truly believes in and is passionate about the place she represents. Her dedication was undeniable—she stayed with me well beyond the end of her workday to make sure I felt informed and supported. I also had the opportunity to speak with a nurse, who was equally kind, patient, and generous with her time. Overall, the atmosphere felt warm, caring, and genuinely compassionate. I don’t know what the future holds for my parents, but I can honestly say I would feel at peace knowing they were in Deanna’s care, in such a loving environment.

Darlene Regan

Apr 2026

via Google

This is my mother’s second time as a resident at the Promenade At Chestnut Ridge. She was welcomed back with open arms, smiles from friends, and loving care! I would like to extend my appreciation to Deanna, Gail and Lauren for going out of their way to make sure my Mom would receive the care and support she needs at this time. They have been very flexible given we had some medical emergencies leading up to her return.<br><br>Mary Kate and Lauren are both kind and caring in Nursing and been so helpful in getting my mom’s medical needs met.<br><br>The aids that have cared for my mom have been very friendly and are quick to come in when the emergency cord is used to call them. Of course there will be times when somebody might need to wait a few extra minutes, but they do their best to help as soon as possible.<br><br>The kitchen prepares foods that are not only healthy but appetizing for the residents. There are substitute options available.<br><br>The games and social activities are meant to get everybody involved as they choose. The Promenade provides a cheerful and clean environment. Big screen TVs in common areas. A nice outdoor patio for good weather. It has a homey, friendly and comfortable atmosphere. I recommend you visit if you’re thinking of a place to call home for a parent or a loved one.

laura milsom

Jan 2026

via Google

A dear family friend is in this facility. She says the aides are terrible, and NASTY. The food there is subpar, with no breakfast meat served, lunch is bleak, with cream cheese sandwiches served, and dinner is 1 hot offering or sandwiches. Her room is kept clean (service is once a week) and has a microwave and small fridge so she can supplement the meager meal offerings. I'll be headed down to check it out for myself in the near future.

Joan Delgado

Sep 2025

via Google

Had a Great time at Grandparent’s day! Staff is amazing. Deanna is the perfect point of contact, she always gets back to you in a timely fashion and is so pleasant to talk to.

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Frequently Asked Questions

What types of care does Promenade at Chestnut Ridge offer?

Promenade at Chestnut Ridge offers Assisted Living and Skilled Nursing / Long Term Care.

Where is Promenade at Chestnut Ridge located?

Promenade at Chestnut Ridge is located at 168 Red Schoolhouse Road in Chestnut Ridge, New York.

What do families say about Promenade at Chestnut Ridge?

Families overwhelmingly describe Promenade at Chestnut Ridge as a warm, family-like community where staff members (frequently named, like Debbie, Gail, and Deanna) go out of their way to ease the transition into assisted living and keep loved ones engaged and cared for. The community holds a strong 4.5-star average across 171 Google reviews, though a handful of reviewers report serious neglect concerns, particularly during the pandemic, and one billing dispute over a resident's funds.

How can families visit Promenade at Chestnut Ridge?

Submit the Request Information form on this page to connect with Promenade at Chestnut Ridge and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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