4(161 ratings)· Bronx average: 4.3
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Prestige Nursing Care and Rehab Center (Formerly Citadel at Kingsbridge) is a senior living community in Bronx, New York offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.0 out of 5 across 161 reviews.
Prestige Nursing Care and Rehab Center is a skilled nursing and long-term care community in the Bronx, licensed for up to 400 residents. All licensed beds are certified for Medicare and Medicaid. The facility offers 24-hour staffing, on-site nursing, private rooms with private bathrooms, medication management, dietary accommodations, and social activities in gathering spaces. Restaurant-style dining, housekeeping, laundry service, wheelchair accessibility, emergency call systems, and cable or satellite TV are available.
Reviews of the facility are mixed. One reviewer praised the professionalism of doctors and staff, noting the cleanliness and accessibility of bathrooms. However, multiple reviewers raised concerns about staffing conduct, unresolved requests for care adjustments, missing personal items, and the overall treatment of residents. These accounts paint inconsistent pictures of the quality of care and attention residents receive.
The facility carries a CMS overall rating of 2 of 5 stars.
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Help Me Choose4overall · 161 ratings combined
4★ on Google (161)
Constance Sidberry
Jun 2026
The doctor's and the staff here are very concerned about its patients they're very polite their professional. Bathroom is extremely clean also I say that because some places the bathroom is not so great but this one is extremely clean and accessible.
Keen Green
Apr 2026
My dad is always cold I bought him 3 different comforters. They all was taken and stolen from him. He told me they keep taking covers hes always cold & shivering when I visit😠😡. I talk to case workers & head supervisor nurse. No results since 2025!!! The refuse to get him a bed rail guard. Hes always falling off bed because he sleep on left side. Instead they gave him a weak thin mat on his left side for him to fall on 🙄😏😠. I asked for them to keep his tv on because he cant turn on his own tv & is bed bound. And ask 4a remote numerous times. They always say same thing We order1😑. I ask for a hha/pca to sit with him since they cant order a bedrail which insurance will pax for because they do it alot in westchester county. No call back from head nurse superviser or response since 12/2025 and I left many messages by the way. I walked in a few times and smelled his body odor and actually seen vomit on him 3x different. I requested nurses to clean him. No cna found. I had to wipe & change him myself numerous times. My son fed up with this place. Some Cna/ nurses very kind and friendly others ignore you act like you dont exist. And brush off your issues. I have a severly busy schedule and have to drive to city just to make sure hes taken care of PROPErly. My mom worked a nursing home over 35 yrs. She retired at 65 in 2022. Told me this place sounds unprofessional and move him ASAP& call STAte on them. Im trying not to call State but may move him . And i noticed hes always doped up & sleepy or nodoff often
bibi inshanali
Mar 2026
Garbage for a nursing home. Every single person working there are rude to the core. Majority of patients there are highly medicated for no reason. The patients are like walking dead in there. Every single patient they saying is demented. Once I told the aide the patient need changing and she said why don't I do it if I think he need changing. The nerve of those people there. One review said to get power of attorney but my dear that don't work. Some power of attorney is worse than the vile people working there. Citadel need to shut down. Don't take anyone there. Same garbage different day .
Xavier Ortiz
Jan 2026
NEVER AGAIN...They ask to bring clothes, then they keep it. It's not on Kingsbridge Rd. My Pop fell off the bed, they make no provisions for shave or haircut. They wanted to jeep him. Too many things to list on here. Please DON'T take your love ones here
Soleimy Torres
Mar 2023
Update....✋️ My father passed away due to the horrible treatment he was receiving if he did. I fought with every staff trying to get my dad put somewhere better that this place the staff, and personeel here are horrible..... i came feom Fl found my dad in this situation yet no one helped they gave me a run around when i started the process to remove my dad unfortunally he passed away before i cpild do anything he had sepsis and ulcer all around his back and behind thay where not treated i felt so bad for my dad and because of this facilitu and the lack of comunnication staff i wasnt able to get him out quicker and lost him PLEASE DONT TAKE YOUR LOVE ONE HERE 😶 This is place is horrible please dont considerate for anyone to be here. I had no option after my father went into procedure he needed rehab as we so reciews and was in there tour it was wonderfull. But once my dad came in it went down hilll... nurse dont attend, my father has bedsores and blister which i found, the bed was not working and he was left in the same possition for 2 days due to the bed in the leg area not being able to work, the room condition was awfull i cleaned and sanitized everything the phone was gray of all the dust and dirt the bed sheet stained. The give the patient some room to put belongins my dad doesnt have but sheets from the hospital which i thruw in the floor because they were dirty and stained from used in the pass days. The luch even tho the pt is not in the room it will stay there untill he comes and if they remenver to give it to them i found 7 cockroaches in his room the bathroom horrible IM LOOKING TO TAKE HIM OUT AS SOON AS POSSIBLE o
4 inspection visits in the last three years, 20 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 25, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 1, 2026
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 1, 2026
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 25, 2026
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 1, 2026
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 1, 2026
Provide or obtain dental services for each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 1, 2026
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 1, 2026
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 25, 2026
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 25, 2026
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 1, 2026
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Mar 21, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 26, 2024
Meet requirements for the installation and maintenance of electrical systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 30, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 26, 2024
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 30, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 4, 2022
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 4, 2022
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 5, 2022
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 5, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Prestige Nursing Care and Rehab Center (Formerly Citadel at Kingsbridge) offers Skilled Nursing / Long Term Care.
Prestige Nursing Care and Rehab Center (Formerly Citadel at Kingsbridge) is located at 3400 -26 Cannon Place in Bronx, New York.
Prestige Nursing Care and Rehab Center (Formerly Citadel at Kingsbridge) carries a 4.0 out of 5 rating from 161 Google reviews. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Prestige Nursing Care and Rehab Center (Formerly Citadel at Kingsbridge) had 4 government inspection visits in the last three years, with 20 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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