MyLivingChoice

Prescott House

140 Prescott Street

4.1(69 ratings)· North Andover average: 4.5

Prescott House, photo 11 / 4

Quick Facts

Total units
126
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
126
On-site therapy services
In-house physical, occupational, and speech therapy department
Care planning process
Care plan created via clinical team meeting on arrival
Discharge support
Staff helps arrange equipment and resources for returning home

What Families Think

Prescott House is a skilled nursing and rehab facility in North Andover, Massachusetts, where most reviewers praise the compassion and responsiveness of nursing, therapy, and housekeeping staff, especially for family members who have stayed for extended rehab or long-term care. A minority of reviews raise serious concerns about inconsistent therapy delivery and slow response to call buttons, alongside a mention of staff shortages.

The Good

  • Nursing staff described as compassionate and attentive
  • Family members report feeling welcomed and informed
  • Strong physical and occupational therapy outcomes noted
  • Meals and food quality praised by residents
  • Facility described as clean by a reviewer

The Bad

  • One report of PT/OT sessions shorter than promised, none on weekends
  • One report of slow response when resident used call button
  • One reviewer noted an obvious staff shortage
  • Building described by one reviewer as older and lacking aesthetics

AI-generated from reviews and community data.

Prescott House is a senior living community in North Andover, Massachusetts offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Housekeeping. Families rate it 4.1 out of 5 across 69 reviews.

About Prescott House

Prescott House is a skilled nursing facility and rehabilitation center located in North Andover, Massachusetts, providing both long-term and short-term care with round-the-clock attention from trained staff members dedicated to compassionate care and helping residents return to optimal health.

The facility offers comprehensive rehabilitation services including physical therapy, occupational therapy, and speech and language pathology through its in-house rehabilitation department. All residents receive individualized plans of care developed through meetings with clinical departments upon arrival, with therapy and rehab teams noted for their exceptional patient outcomes. The facility works with residents to help them meet their goals and achieve independence, with priority given to returning residents to their community.

Daily meals are prepared individually for each resident, featuring three delicious and well-balanced meals that accommodate menu planning preferences. The facility recognizes the importance of residents' relationships with their physicians and maintains an outstanding medical team highly regarded in the community.

Support extends beyond on-site care, with staff assisting in arranging necessary help, equipment, and resources needed for residents returning home. The facility provides a caring and supportive environment designed to help residents thrive, with premium services and amenities offered to ensure quality of life and fulfilling days.

Types of Care at Prescott House

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

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Reviews of Prescott House

4.1overall · 69 ratings combined

4.1★ on Google (69)

JimandBrigida Summers

Dec 2025

via Google

I want to preface and say that first impressions are not everything. Although the Prescott House rehab facility is an older building and certainly lacks aesthetics, it most certainly makes up in it's skilled staff. My father spent a month there recently. This had not been my father's first time ther, He had been there several years ago. My family and I cannot thank the staff enough for all that they had done for him. We are very involved in my father's care. My mother visited him on a daily basis and I several times a week, specifically in the evenings. The care and compassion in which my father was treated with the utmost respect while he was there was outstanding. I would see recognizable staff every time I went in, asked the nurses that were treating my father for the shift for a small report. There was never any hesitation, information was thorough. My questions were answered and if not I was given direction on who to contact. And although there is an obvious staff shortage, these folks work very hard and we were very patient in working with them. We expressed what our needs and concerns were and staff listened and took action. Many thanks to the OT and PT department, CNAS, nursing staff and housekeeping. I can't remember all their names but special thanks to Irma who is truly the golden star of that facility, James, David, Sam and Gloria. Just to mention some of the nursing staff. With much gratitude, thank you again.

Linda Kerzel

Dec 2025

via Google

My mom had hip surgery and went here for rehab. It was a total SCAM! PT and OT was supposed to come 40 min/day they came for 20 max. No therapy in the weekend at all. When she hit the button to get help to go to the bathroom nobody came! My mom ended up calling my sister crying. No wouldn’t feed the food to my dog. Don’t go here——they are scamming Medicare.

Margaret Blood

Jun 2025

via Google

Our 99 year old mom has been at the Prescott House for nearly two years now, & she presents as a challenging resident. During this time, the staff has been compassionate, responsive to her needs, & on top of her medical issues as they arise. They are patient, they listen, & they take action. As family members, we feel welcomed & informed. We are grateful for the Prescott House. Thank you.

Kathleen Lyons

Mar 2025

via Google

My care at this facility has been the best care I've received in quite some years. I had to have my knee caps replaced at different times. I had transferred due to issues with poor treatment at a different facility after 2 days of a 4 week recovery. I then did another 4 weeks for the other replacement. I have an upcoming surgery and will and coming back to this rehab without a doubt. Certainly recommended!

Katie Butler

Mar 2025

via Google

My Dad was a patient at the Prescott House a few months ago and They Took tremendous care of him! The Nurses went above and beyond for him even when he wasn’t the easiest patient. He really loved the staff and still to this day says he misses the food there lol. When my dad was brought there his quality of life wasn’t the best and the odds were put against him , The Prescott House helped give him his life back. The nurses there really helped physically and mentally and I’ll forever be grateful for them ! The facility is amazing and very clean , I highly recommend The Prescott House for your loved ones ! They take care of there patients as if it’s there own family and that’s heartwarming and very much needed in the medical field !

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Government Inspection History

5 inspection visits in the last three years, 67 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jan 21, 2026Fire Safety StandardHealth Standard18 citations
  • Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

    Severity G of L: actual harm, isolatedCorrected Jan 30, 2026

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 17, 2026

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 20, 2026

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 4, 2026

  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 17, 2026

  • Provide properly protected cooking facilities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 9, 2026

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 5, 2026

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 26, 2026

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 13, 2026

  • Have elevators that firefighters can control in the event of a fire.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 28, 2026

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 12, 2026

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 30, 2026

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 30, 2026

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 30, 2026

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 30, 2026

  • Provide for the safe, appropriate administration of IV fluids for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 30, 2026

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 30, 2026

  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 30, 2026

Nov 25, 2025Health Complaint2 citations
  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 7, 2026

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 30, 2025

Nov 17, 2025Health Complaint2 citations
  • Provide timely, quality laboratory services/tests to meet the needs of residents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 3, 2025

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 3, 2025

Jan 23, 2025Fire Safety StandardHealth Standard20 citations
  • Address patient/client population and determine types of services needed.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 10, 2025

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 10, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 11, 2025

  • Conduct testing and exercise requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 11, 2025

  • Include a process for Emergency Preparedness collaboration.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 11, 2025

  • Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 26, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 26, 2025

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 26, 2025

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 8, 2025

  • Make sure that a working call system is available in each resident's bathroom and bathing area.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 26, 2025

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 10, 2025

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 7, 2025

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 11, 2025

  • Provide properly protected cooking facilities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 11, 2025

  • Have simulated fire drills held at unexpected times.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 10, 2025

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 26, 2025

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 26, 2025

  • Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 26, 2025

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 26, 2025

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 26, 2025

Jan 5, 2024Fire Safety StandardHealth Standard25 citations
  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 12, 2024

  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 12, 2024

  • Implement emergency and standby power systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 5, 2024

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 5, 2024

  • Install an approved automatic sprinkler system.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 5, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 5, 2024

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 5, 2024

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 5, 2024

  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 12, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 12, 2024

  • Observe each nurse aide's job performance and give regular training.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 12, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 12, 2024

  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 12, 2024

  • Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 12, 2024

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 12, 2024

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 5, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 12, 2024

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 12, 2024

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 12, 2024

  • Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 12, 2024

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 12, 2024

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 12, 2024

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 12, 2024

  • Conduct testing and exercise requirements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 5, 2024

  • Post nurse staffing information every day.

    Severity C of L: potential for minimal harm, widespreadCorrected Feb 12, 2024

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Prescott House offer?

Prescott House offers Skilled Nursing / Long Term Care.

Where is Prescott House located?

Prescott House is located at 140 Prescott Street in North Andover, Massachusetts.

What do families say about Prescott House?

Prescott House is a skilled nursing and rehab facility in North Andover, Massachusetts, where most reviewers praise the compassion and responsiveness of nursing, therapy, and housekeeping staff, especially for family members who have stayed for extended rehab or long-term care. A minority of reviews raise serious concerns about inconsistent therapy delivery and slow response to call buttons, alongside a mention of staff shortages.

How did Prescott House do on recent health and safety inspections?

Prescott House had 5 government inspection visits in the last three years, with 67 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Prescott House?

Submit the Request Information form on this page to connect with Prescott House and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Prescott House? Claim this listing to update photos, pricing, and details. It's free.

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