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Preferred Care At Mercer

1201 Parkway Avenue

4.5(314 ratings)

Preferred Care At Mercer, photo 11 / 5

Quick Facts

Total units
100
Medicare rating
4 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
100
Cardiac/Pulmonary Care
Cardiac and pulmonary programs led by a named physician

What Families Think

Reviews for Preferred Care at Mercer are sharply mixed: some families praise the rehabilitation and activities staff for helping residents regain mobility, while others describe serious neglect, hygiene failures, and unresponsive administration during short-term rehab or long-term stays. The facility offers a broad continuum of skilled nursing, rehab, and hospice services, but experiences with day-to-day care quality appear inconsistent.

The Good

  • Recreation and activity staff frequently praised
  • Therapy helped residents regain mobility and independence
  • Nursing staff described as kind by some reviewers
  • Specialized cardiac and pulmonary clinical programs available

The Bad

  • One report of patients left unclean in soiled diapers
  • One report of unresponsive, dismissive staff when help was requested
  • One report of a broken nurse call intercom left unfixed for days
  • One report of poor follow-up from social worker and administrator

AI-generated from reviews and community data.

Preferred Care At Mercer is a senior living community in Ewing, New Jersey offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.5 out of 5 across 314 reviews.

About Preferred Care At Mercer

Preferred Care at Mercer is a nursing care facility in Ewing, New Jersey, serving the greater Mercer County and Philadelphia metro area. The community provides short-term rehabilitation, long-term care, and hospice services with 24/7 nursing staff support.

The facility's rehabilitation program emphasizes measurable outcomes to help patients recover in the shortest timeframe possible. The Long-Term Care unit is overseen by dedicated and well-trained nurses, while the short-term stay program is designed to provide residents with peace of mind during recovery periods.

Preferred Care offers specialized clinical programs including Pulmonary and Cardiac Programs under the medical direction of Dr. Manish Gugnani, focusing on improving cardiovascular and pulmonary health. The community also provides intensive therapy following orthopedic surgery to restore physical functioning and help residents return to their daily routines.

The facility's subacute program aims to revitalize individuals recovering from illness or surgery by maximizing functionality and restoring independence. Preferred Care provides a comprehensive continuum of clinical services with the overarching goal of helping residents regain mobility and return to their regular schedules.

Types of Care at Preferred Care At Mercer

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Preferred Care At Mercer

4.5overall · 314 ratings combined

4.5★ on Google (314)

Natalia Pacheco

Apr 2026

via Google

No words can describe how terrible this place is. My dad got sent here for rehab after the hospital and he only lasted 1 day and we had to get him out. They just put patients in a wheelchair and put a diaper on them and let them sit on their own body fluids. I asked him if anyone had come to clean him up and they had not. Staff had attitude when asked to do a job they are getting paid to do and when kindly asked to assist him getting cleaned up no one came and my mom and I had to do it ourselves. If you want your family member to be neglected and ignore bring them here but if you care about their well being please take them somewhere else.

Alice Leach

Apr 2026

via Google

The Activity staff was awesome they are really a great department who really cares and get you motivated. Bingo was especially exciting. I learned a lot in therapy they showed me how to slow down when doing different things. The nursing staff was nice and kind.

paymaster53

Mar 2026

via Google

This is the second relative that has been placed here. You would think after the first one you wouldn't place another family member there. Very unwelcoming atmosphere. They have a lovely looking dinning room. This room is not used by the majority of the patients.They eat out in the hall next to the nurses station.The food is disgusting. I wouldn't serve it to a dog it's that bad. The smell is the worst , I have to limit my visit there. It is that bad . I understand that the intercom to call a nurse isn't working this weekend and will not be fixed until Monday. Apparently, they don't have anyone to fix it. What if a patient needs help??? I guess they will need to wait until Monday. If you call the social worker or administrator and they are supposed to call you back. Don't hold your breath waiting for them to call. Because they don't. I think it's all about the profit here they don't seem to care about the patient or these issues would be addressed.

Patricia Hall

Feb 2026

via Google

Mercer Oaks hosted our organization’s Annual Prayer Breakfast, and the experience was truly outstanding. At an economical price, we were able to provide our guests with an abundant selection of delicious food that was beautifully presented. The staff was exceptional—professional, attentive, and accommodating throughout the entire event. Mackenzie was an absolute joy to work with and ensured that every detail was handled with care. The Concerned Pastors and Ministers of Trenton and Vicinity highly recommend Mercer Oaks Catering. Rev. Patricia Hall

Stacey delaversano

Feb 2026

via Google

My experience was so uplifting at preferred care. The staff was nice for the most part, Most importantly the recreation staff was absolutely amazing. Everything that I needed help with , they got it done with no problem. I feel rehabilitated as much as I can be right now. I feel like they helped me take the next step to getting around in my own home, with no problems. The food here was good and always on time. Only thing that I had a problem with is when they told me I was leaving.

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Government Inspection History

5 inspection visits in the last three years, 30 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jan 15, 2026Fire Safety StandardHealth Standard9 citations
  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 14, 2026

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 17, 2026

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 17, 2026

  • Have properly installed electrical wiring and gas equipment.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 17, 2026

  • Have stairways and smokeproof enclosures used as exits that meet safety requirements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 17, 2026

  • Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2026

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2026

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2026

  • Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2026

Nov 3, 2025Health Complaint1 citation
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 22, 2025

Aug 1, 2025Health Complaint3 citations
  • Ensure medication error rates are not 5 percent or greater.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 17, 2025

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 17, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 17, 2025

Aug 6, 2024Fire Safety StandardHealth Standard7 citations
  • Properly provide smoke detection systems in areas open to corridors.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 9, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 9, 2024

  • Install corridor and hallway doors that block smoke.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 9, 2024

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 9, 2024

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 9, 2024

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 6, 2024

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 9, 2024

Nov 17, 2022Fire Safety StandardHealth Standard10 citations
  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 7, 2022

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 7, 2022

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 7, 2022

  • Have power receptacles that are properly grounded.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 7, 2022

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 7, 2022

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 7, 2022

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 7, 2022

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 7, 2022

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 7, 2022

  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 7, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Preferred Care At Mercer offer?

Preferred Care At Mercer offers Skilled Nursing / Long Term Care.

Where is Preferred Care At Mercer located?

Preferred Care At Mercer is located at 1201 Parkway Avenue in Ewing, New Jersey.

What do families say about Preferred Care At Mercer?

Reviews for Preferred Care at Mercer are sharply mixed: some families praise the rehabilitation and activities staff for helping residents regain mobility, while others describe serious neglect, hygiene failures, and unresponsive administration during short-term rehab or long-term stays. The facility offers a broad continuum of skilled nursing, rehab, and hospice services, but experiences with day-to-day care quality appear inconsistent.

How did Preferred Care At Mercer do on recent health and safety inspections?

Preferred Care At Mercer had 5 government inspection visits in the last three years, with 30 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Preferred Care At Mercer?

Submit the Request Information form on this page to connect with Preferred Care At Mercer and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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