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Preferred Care at Home of Tri-Cities

2726 E Oakland Ave Ste 101

4.6(14 ratings)· Johnson City average: 4.3

Part of Preferred Care at Home · 58 communities · 4.8★ average

Preferred Care at Home of Tri-Cities, photo 11 / 2

Quick Facts

Ownership
Locally owned franchise of a national brand
Start time
Care can begin within 24 to 48 hours
Care flexibility
Ranges from a few hours weekly to 24-hour care
Family support
Respite care offered for family caregivers

What Families Think

Preferred Care at Home of Tri-Cities is an in-home care agency serving older adults in the Johnson City area, offering everything from a few hours of help weekly to full-time live-in care. Staff reviews describe a supportive, family-like office environment, but a couple of client-side reviews raise serious concerns about caregiver reliability and physical capability for hands-on care needs.

The Good

  • Care can be arranged within 24-48 hours
  • Flexible scheduling from a few hours to 24/7 care
  • Dementia-specific caregiver training in communication and behavior management
  • Employees describe office staff and workplace as supportive
  • Respite care available to give family caregivers a break

The Bad

  • One report of a caregiver dropping a client
  • One report of caregivers being on their phones instead of attentive
  • One report of a caregiver unable to lift or physically assist the client

AI-generated from reviews and community data.

Preferred Care at Home of Tri-Cities is a home care agency serving Johnson City, Tennessee offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Amenities include Transportation Services, Medication Management and Day Trips and Outings. Families rate it 4.6 out of 5 across 14 reviews.

About Preferred Care at Home of Tri-Cities

Preferred Care at Home of Tri-Cities provides in-home care services for older adults in Johnson City, Tennessee and the surrounding Tri-Cities region. The company offers flexible care arrangements ranging from a few hours per week to 24-hour support, with personalized care plans developed to match each client's unique needs and schedule.

The community provides a comprehensive range of in-home services including companion and homemaker care, medication reminders and prescription management, mobility assistance and fall prevention, meal preparation, transportation to appointments and community activities, and respite care for family caregivers. Specialized dementia care services are available, with caregivers trained in Alzheimer's support, communication techniques, behavioral management, and structured routines to reduce confusion and anxiety.

Caregiver selection follows a rigorous process that includes background checks, reference verification, and assessment of training and experience. The company emphasizes matching clients with caregivers whose skills, personality, and interests align with the client's preferences. Ongoing education in senior care and safety protocols, regular supervision, and quality assurance visits support consistent care standards. In many cases, care can be arranged within 24 to 48 hours of initial consultation.

Care plans are designed to be flexible and adaptive, with the dedicated team maintaining regular contact with families to monitor progress and make adjustments as health needs or circumstances change. The locally owned franchise is part of a national brand with a history serving families since 1984, and the ownership and staff are based in Tri-Cities communities.

Types of Care at Preferred Care at Home of Tri-Cities

At-Home Care

Amenities

Community Amenities

  • Medication Management
  • Transportation Services

Activities

  • Day Trips and Outings
  • Grocery Shopping and Errands

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Reviews of Preferred Care at Home of Tri-Cities

4.6overall · 14 ratings combined

4.6★ on Google (14)

Rodney Missouri

May 2026

via Google

I am disabled and in a power chair. I have to have full-time care. They sent me a woman that was 8 months pregnant to take care of me she couldn't lift me change me or anything. And yes the very first caretaker dropped me.

Melissa Missouri

May 2026

via Google

My husband had Preferred Care the first caretaker dropped him. And most of the time they were always on their phones.

Crystal Range

May 2026

via Google

Currently work here & everyone is like family . Love the Johnson city office . My clients also love me so thats a plus ❤️🤘

Carrianne Moore

May 2026

via Google

Preferred care has been a great company to work for our new office staff are absolutely amazing. I’ve been with them a little over a year and they have made a big difference since taking over ❤️

Rachel Clough

May 2026

via Google

I love working for this company .. They go above & beyond to work with a schedule that suits your needs to.Love the new staff in office candi , Mattie & Jennifer they're awesome ! 💥😀

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Frequently Asked Questions

What types of care does Preferred Care at Home of Tri-Cities offer?

Preferred Care at Home of Tri-Cities offers At-Home Care.

Where is Preferred Care at Home of Tri-Cities located?

Preferred Care at Home of Tri-Cities is located at 2726 E Oakland Ave Ste 101 in Johnson City, Tennessee.

What do families say about Preferred Care at Home of Tri-Cities?

Preferred Care at Home of Tri-Cities is an in-home care agency serving older adults in the Johnson City area, offering everything from a few hours of help weekly to full-time live-in care. Staff reviews describe a supportive, family-like office environment, but a couple of client-side reviews raise serious concerns about caregiver reliability and physical capability for hands-on care needs.

How can families visit Preferred Care at Home of Tri-Cities?

Submit the Request Information form on this page to connect with Preferred Care at Home of Tri-Cities and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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