Rodney Missouri
May 2026
I am disabled and in a power chair. I have to have full-time care. They sent me a woman that was 8 months pregnant to take care of me she couldn't lift me change me or anything. And yes the very first caretaker dropped me.
4.6(14 ratings)· Johnson City average: 4.3
1 / 2Preferred Care at Home of Tri-Cities is an in-home care agency serving older adults in the Johnson City area, offering everything from a few hours of help weekly to full-time live-in care. Staff reviews describe a supportive, family-like office environment, but a couple of client-side reviews raise serious concerns about caregiver reliability and physical capability for hands-on care needs.
AI-generated from reviews and community data.
Preferred Care at Home of Tri-Cities provides in-home care services for older adults in Johnson City, Tennessee and the surrounding Tri-Cities region. The company offers flexible care arrangements ranging from a few hours per week to 24-hour support, with personalized care plans developed to match each client's unique needs and schedule.
The community provides a comprehensive range of in-home services including companion and homemaker care, medication reminders and prescription management, mobility assistance and fall prevention, meal preparation, transportation to appointments and community activities, and respite care for family caregivers. Specialized dementia care services are available, with caregivers trained in Alzheimer's support, communication techniques, behavioral management, and structured routines to reduce confusion and anxiety.
Caregiver selection follows a rigorous process that includes background checks, reference verification, and assessment of training and experience. The company emphasizes matching clients with caregivers whose skills, personality, and interests align with the client's preferences. Ongoing education in senior care and safety protocols, regular supervision, and quality assurance visits support consistent care standards. In many cases, care can be arranged within 24 to 48 hours of initial consultation.
Care plans are designed to be flexible and adaptive, with the dedicated team maintaining regular contact with families to monitor progress and make adjustments as health needs or circumstances change. The locally owned franchise is part of a national brand with a history serving families since 1984, and the ownership and staff are based in Tri-Cities communities.
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Help Me Choose4.6overall · 14 ratings combined
4.6★ on Google (14)
Rodney Missouri
May 2026
I am disabled and in a power chair. I have to have full-time care. They sent me a woman that was 8 months pregnant to take care of me she couldn't lift me change me or anything. And yes the very first caretaker dropped me.
Melissa Missouri
May 2026
My husband had Preferred Care the first caretaker dropped him. And most of the time they were always on their phones.
Crystal Range
May 2026
Currently work here & everyone is like family . Love the Johnson city office . My clients also love me so thats a plus ❤️🤘
Carrianne Moore
May 2026
Preferred care has been a great company to work for our new office staff are absolutely amazing. I’ve been with them a little over a year and they have made a big difference since taking over ❤️
Rachel Clough
May 2026
I love working for this company .. They go above & beyond to work with a schedule that suits your needs to.Love the new staff in office candi , Mattie & Jennifer they're awesome ! 💥😀
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