MyLivingChoice

Preferred Care at Home - Gallatin

650 Nashville Pike Bldg 4

5(7 ratings)· Gallatin average: 4.5

Preferred Care at Home - Gallatin — photo 11 / 4

Quick Facts

Emergency response
Emergency care arranged in under 15 minutes
Care structure
One-on-one caregiver dedicated to a single client
Live-in option
Live-in, around-the-clock in-home care available
Service area
Serves Sumner County and surrounding areas

What Families Think

Families describe Preferred Care at Home in Gallatin as a personal, responsive in-home care provider that has become a trusted, almost family-like presence for those needing help at home. Reviewers, including a professional assisted living director who refers clients to them, consistently praise the staff's communication, compassion, and reliability.

The Good

  • Consistently rated 5 stars across all reviews
  • Staff described as attentive, responsive, and caring
  • Quick placement, often within days of first contact
  • Trusted and recommended by an assisted living director
  • One-on-one caregiver attention rather than shared staff
  • Families report feeling informed throughout the care process

The Bad

  • Small review base of only 7 total reviews
  • No published pricing information available

AI-generated from reviews and community data.

About Preferred Care at Home - Gallatin

Preferred Care at Home in Gallatin, Tennessee offers in-home care services for seniors in Sumner County and surrounding areas. The agency provides non-medical support designed to help seniors maintain independence and comfort in their own homes, with services tailored to each individual's specific needs and preferences.

Available services include transition care following hospital stays, companion care for social connection and emotional support, homemaker care for cooking and cleaning, personal care assistance with bathing and grooming, specialized dementia care, and live-in care for seniors requiring around-the-clock supervision. The agency emphasizes that care can be adapted from a few hours weekly to continuous support as needs evolve.

The service model centers on personalized matching between caregivers and clients based on personality, preferences, and care requirements, with a dedicated care coordinator who develops and adjusts plans over time. Preferred Care at Home screens caregivers before placement and operates as a local Sumner County resource committed to serving families in the community.

In-home care through this provider is presented as an alternative to assisted living facilities, allowing seniors to age in place surrounded by familiar routines, belongings, and neighborhood connections. Caregivers provide one-on-one attention dedicated to a single individual rather than dividing time among multiple residents, and clients maintain control over their schedules, meal preferences, and daily routines.

Family involvement is encouraged as part of the care partnership, with families kept informed and involved in care planning. The agency reports arranging emergency care in under 15 minutes in urgent situations and typically within a few days for standard placements.

Types of Care

Home Health and Hospice

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Reviews

5overall · 7 ratings combined

5★ on Google (7)

Dawn Porter

Apr 2026

via Google

From the moment I called PCAH and began a conversation with Lisa B., I knew this was our company to supply sitters for my mother. Lisa is an excellent communicator and representative for PCAH. We talked for thirty plus minutes on phone and had a home visit lasting two hours. Within in days of her visit we had around the hour care for my mother. Excellent around the hour care. I live out of town & I had a great peace of mind that my Mother would be cared for in a loving and kind way. My mother has improved and does not need as much care thankfully so now we have a sitter that we dearly love three days per week. It really has been an GREAT experience using PCAH.

Marianne Cook

Jan 2026

via Google

Preferred Care at Home became like family to us over the time they provided care for my husband in our home. The consistent and professional manner in which each staff person treated us was beyond my expectations. Lisa Berry was the first “face” of contact of PCAH, along with Richard Patterson, and Zellena Johnson-all three proved to be helpful, professional, and willing to help and provide for our family. They helped us, provided loving care for us, and never failed to hear our side of any situation, but also treated their caregivers with respect and support. We made lifelong friends through our experiences with their company, and I would highly recommend them to anyone needing help with their loved one!

Heather Shingleton

Jan 2026

via Google

Clutter Company has had the opportunity to work with Preferred Home Care, and Lisa is truly the best. She is so easy to work with—attentive, responsive, and genuinely caring toward her clients. Her heart for people really shows in everything she does. We highly recommend Lisa and Preferred Home Care to anyone looking for compassionate, reliable support

William Mayfield

Jan 2026

via Google

I've been an employee of Preferred Care for almost one year, but I've been in the industry for almost 15 years, I couldn't ask to work for a better company. The respect they have shown me and the care and compassion the show for their clients is beyond compare. I would trust them with taking care of MY own mother when the time comes.

Stephanie Harville

Jan 2026

via Google

I highly recommend Preferred Care at home! They are wonderful people working for a wonderful company. We have worked with Preferred for years and have a positive experience every time. As an assisted living director, I am extremely particular about the companies and individuals we recommend or with whom we partner. We have had amazing caregivers support our residents & our team from Preferred over the years when the need has arisen. All I have to do is call Lisa and she takes care of everything! I appreciate this organization greatly!

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