MyLivingChoice

Portagepointe

500 Campus Drive

3.3(3 ratings)· Hancock average: 4.3

Portagepointe, photo 11 / 2

Quick Facts

Total units
60
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
60
Care Philosophy
Only registered Eden Alternative home in area
Salon Access
Onsite salon open one day per week

What Families Think

PortagePointe is a 60-bed skilled nursing home in Hancock, Michigan, built around the Eden Alternative model of elder-centered care. Public feedback is very limited (a 3.3 rating from just three reviews), and the one detailed review raises a serious concern about an injury and lack of hygiene care for a resident.

The Good

  • Certified Eden Alternative home, elder-centered philosophy
  • Only registered Eden home in the four-county area
  • Onsite salon services available
  • Staff encouraged to join residents in daily activities
  • Monthly planned activities for engagement

The Bad

  • One detailed report describes an unexplained head injury and black eye
  • Same report describes resident left unwashed and in soiled pajamas
  • Very few public reviews (only three) to gauge consistency of care

AI-generated from reviews and community data.

Portagepointe is a senior living community in Hancock, Michigan offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Salon / Barber. Families rate it 3.3 out of 5 across 3 reviews.

About Portagepointe

PortagePointe is a long-term care nursing facility in Hancock, Michigan, with 60 beds serving the senior community. The facility is a certified Eden Alternative home and operates under a 24/7 care model provided by highly-trained staff, regulated by the Centers for Medicare and Medicaid (CMS).

The community's care philosophy is rooted in the Eden Alternative model, which emphasizes an elder-centered approach focused on alleviating loneliness, helplessness, and boredom. PortagePointe is the only registered Eden home in the four-county area and is built on the core belief that aging should be a continued stage of development and growth rather than a period of decline.

Residents have access to a range of amenities and services designed to support their well-being. The facility features an onsite salon providing salon services one day per week, and staff are encouraged to walk with residents and participate in activities alongside them. Monthly activities are thoughtfully planned to engage residents and help improve their quality of life, offering opportunities to explore new interests and connect with staff and neighbors.

Types of Care at Portagepointe

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Salon / Barber

Activities

  • Birthday / Holiday Parties
  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Portagepointe

3.3overall · 3 ratings combined

3.3★ on Google (3)

Jana Sunnarborg

Aug 2022

via Google

My mother, Joan Lasanen is a patient at Portage Point. I had to cancel my annual visit to the Copper Country because my son died unexpectedly on August 3rd in Germany. A friend visited my mother yesterday. This is the photo from just after 2pm in the afternoon. My Mother has a large lump on her head, a black eye, she has not been changed out of her pajamas, her hair is not washed or combed. I could not find any other way to share this with Portage Point. I was told he fell out of her bed which is about 24 inches off of the floor and is surrounded by soft mats. This looks like Elder Abuse. What do you think?

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Government Inspection History

3 inspection visits in the last three years, 23 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

May 29, 2025Fire Safety StandardHealth Standard8 citations
  • Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 7, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 7, 2025

  • Have a policy regarding use and storage of foods brought to residents by family and other visitors.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 7, 2025

  • Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 27, 2025

  • Install an approved automatic sprinkler system.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 27, 2025

  • Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 27, 2025

  • Ensure proper usage of power strips and extension cords.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 27, 2025

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 7, 2025

May 8, 2024Fire Safety StandardHealth Standard9 citations
  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 30, 2024

  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 30, 2024

  • Address subsistence needs for staff and patients.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 9, 2024

  • Implement emergency and standby power systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 9, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 30, 2024

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 9, 2024

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 9, 2024

  • Have restrictions on the use of highly flammable decorations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 9, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2024

May 18, 2023Fire Safety StandardHealth Standard6 citations
  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 27, 2023

  • Provide properly protected cooking facilities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 27, 2023

  • Address subsistence needs for staff and patients.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 27, 2023

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 12, 2023

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 27, 2023

  • Ensure proper usage of power strips and extension cords.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 27, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Portagepointe offer?

Portagepointe offers Skilled Nursing / Long Term Care.

Where is Portagepointe located?

Portagepointe is located at 500 Campus Drive in Hancock, Michigan.

What do families say about Portagepointe?

PortagePointe is a 60-bed skilled nursing home in Hancock, Michigan, built around the Eden Alternative model of elder-centered care. Public feedback is very limited (a 3.3 rating from just three reviews), and the one detailed review raises a serious concern about an injury and lack of hygiene care for a resident.

How did Portagepointe do on recent health and safety inspections?

Portagepointe had 3 government inspection visits in the last three years, with 23 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Portagepointe?

Submit the Request Information form on this page to connect with Portagepointe and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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