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Pontiac Care & Rehabilitation Center

303 East River Road

2.5(29 ratings)· Oswego average: 3.3

Pontiac Care & Rehabilitation Center, photo 11 / 2

Quick Facts

Total units
80
Medicare rating
3 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
80
Google rating
2.5 stars from 29 reviews

What Families Think

Reviews for Pontiac Care & Rehabilitation Center are sharply mixed, with some families praising attentive rehab therapists and nursing staff while others describe serious lapses in basic care, hygiene, and responsiveness. The facility's 2.5 rating reflects this inconsistency, with multiple accounts of unanswered call bells, unclean rooms, and hostile staff responses to complaints.

The Good

  • Praised rehab therapists helped residents regain mobility
  • Nursing staff described as loving and attentive by some
  • One family felt resident treated like family
  • Round-the-clock nursing and therapy services on-site

The Bad

  • Multiple reports of unanswered call bells for over an hour
  • Several reviewers described persistent urine smell and dirty sheets
  • One report of staff becoming hostile when family complained
  • One account of missing belongings after a death in care
  • One report of neglected oxygen and respiratory care for hours

AI-generated from reviews and community data.

Pontiac Care & Rehabilitation Center is a senior living community in Oswego, New York offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Housekeeping and Laundry Service. Families rate it 2.5 out of 5 across 29 reviews.

About Pontiac Care & Rehabilitation Center

Pontiac Care and Rehabilitation Center is a skilled nursing and rehabilitation facility in Oswego, New York, providing professional medical intervention and advanced health care services. The community is staffed by licensed professional nursing personnel and therapists who offer specialized psychological services and rehabilitation services available around the clock.

The facility is designed as a state-of-the-art rehabilitation center utilizing modern technology and innovative medical care techniques. The community is described as providing a pleasant, vibrant, and home-like setting with patient- and family-centered health care that aims to help individuals achieve a healthier lifestyle while nurturing their independence and welfare.

The care team combines expertise and years of experience in health care practice, serving individuals with professionalism, respect, and dignity. The facility is committed to helping residents live their lives to the fullest through the professional services they need.

Types of Care at Pontiac Care & Rehabilitation Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

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Reviews of Pontiac Care & Rehabilitation Center

2.5overall · 29 ratings combined

2.5★ on Google (29)

Tanya Lewis-Mulvey

Oct 2025

via Google

My Grandmother is currently there and I cannot wait for her to leave. I am very familiar with nursing homes, this one constantly smells horrible like urine. Her bed had been made a few times leaving filthy sheets under them. If you complain staff becomes hostile and states they are short staffed. A nurse today yelled at me because I was telling my Gram we needed to open her window because of the smell, stating her staff is competent….whatever that means. If you can put you loved one at St. Camillus I suggest doing so. It’s much better!

james sidlosky

Apr 2025

via Google

Was great at beginning then care started to faid away. Just be sure to use this place for temporary help not permanent. Our family member past away in this place.They packed their belongs and said come get them. Alot of expensive stuff missing. Be cautious

Barbara Wala-Maslowski

Jul 2024

via Google

The facility takes good care of my sister. She always is clean . The room is clean without smell of urine. My sister is so much calmer and walks better now then when she was in Highland nursing home in Jamaica NY. Give them chance they make you feel like family and I like to have my sister here. I looked at the reviews and I was skeptical but I do like the place. I would recommend it.

Donald Day, Sr

Feb 2022

via Google

I want to share this with everyone. my wife had to go into a nursing home for her rehabilitation. the only bed available was Pontiac in Oswego... we read the reviews and were very nervous about sending her there. But to our great surprise her treatment was top notch... what a loving and caring staff day and evenings. her true therapist were amazing listen to her problems and worked with her intensively. She was able to thrive and rehabilitate, and is being released tomorrow. a major shout out to her therapist John and Maggie and all the nursing staff on the first floor for the loving care that they gave to her. we give Pontiac a five-star rating.

Amber DeLong

Apr 2019

via Google

My Uncle is currently here for rehabilitation. From the first day his care started in this establishment 3/21/2019 we have had nothing but problems. First they come on questioning him (who clearly has brain damage from dying and being brought back) about his medical history up to and including what he takes for medications. He arrived at the facility at approximately 4 p.m, he hit his call bell at 5:20 p.m as he needed assistance and over an hour later 6:30p.m they still hadn't been in. I took it upon myself to call this establishment and see what the hold up was and got transferred to a supervisor. Who told me he just arrived at 5 o'clock. I expressed that I had been on the phone with him since 4:45 p.m and he has been there for almost an hour prior to that and that the quality of care they are providing is a danger to him and others. I was told "I don't have to listen to you scream at me" and was hung up on. Now by no means was I screaming, aggravated and concerned yes, but not screaming. Nonetheless she went and answered his call bell. Yesterday morning 3/26/19 they told him they couldn't locate any pillows for his wheel chair so that he could eat his breakfast in the community room with other patients, maybe that's because they took them from his room the night before and never returned them. Again today, he has pressed his call bell to use the restroom and over an hour later, still nobody coming. This place is not recommended whatsoever! Steer clear of this facility! Adding to my review. (4/23/19) Complete and total negligent care. Our Uncle has been "shunned" by first shift, up to and including the continuance of ignoring of call bells, refusing oxygen and respiratory care for 3 hours. He was just sent back to a hospital with a disgusting fungal infection that this facility could smell but neglected to provide care for.

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Government Inspection History

3 inspection visits in the last three years, 52 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Sep 12, 2025Fire Safety StandardHealth ComplaintHealth Standard30 citations
  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 15, 2026

  • Have properly installed electrical wiring and gas equipment.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 15, 2026

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 15, 2026

  • Address subsistence needs for staff and patients.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 6, 2026

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 15, 2026

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 15, 2026

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Oct 29, 2025

  • Meet requirements for the installation and maintenance of electrical systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 23, 2026

  • Have proper medical gas storage and administration areas.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 3, 2026

  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 15, 2026

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 15, 2026

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 15, 2026

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 29, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 29, 2025

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 15, 2026

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 15, 2026

  • Install an approved automatic sprinkler system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 3, 2026

  • Have properly located and lighted "Exit" signs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 15, 2026

  • Install proper backup exit lighting.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 6, 2026

  • Have exits that are accessible at all times.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 6, 2026

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 29, 2025

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 29, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 29, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 29, 2025

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 29, 2025

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 29, 2025

  • Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 29, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 29, 2025

  • Have stairways and smokeproof enclosures used as exits that meet safety requirements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 3, 2026

  • Assure that each resident’s assessment is updated at least once every 3 months.

    Severity B of L: potential for minimal harm, patternCorrected Oct 29, 2025

Feb 15, 2024Fire Safety StandardHealth ComplaintHealth Standard12 citations
  • Have elevators that firefighters can control in the event of a fire.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 10, 2024

  • Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 3, 2024

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 3, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2024

  • Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2024

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 3, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 3, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 3, 2024

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 3, 2024

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 3, 2024

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 3, 2024

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2024

Oct 14, 2021Fire Safety StandardHealth Standard10 citations
  • Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2021

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2021

  • Assist a resident in gaining access to vision and hearing services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2021

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2021

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2021

  • Install an approved automatic sprinkler system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 16, 2021

  • Install proper backup exit lighting.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 18, 2021

  • Have an enclosure around a vertical opening shaft.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 18, 2021

  • Have properly installed hallway dispensers for alcohol-based hand rub.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 18, 2021

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2021

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Pontiac Care & Rehabilitation Center offer?

Pontiac Care & Rehabilitation Center offers Skilled Nursing / Long Term Care.

Where is Pontiac Care & Rehabilitation Center located?

Pontiac Care & Rehabilitation Center is located at 303 East River Road in Oswego, New York.

What do families say about Pontiac Care & Rehabilitation Center?

Reviews for Pontiac Care & Rehabilitation Center are sharply mixed, with some families praising attentive rehab therapists and nursing staff while others describe serious lapses in basic care, hygiene, and responsiveness. The facility's 2.5 rating reflects this inconsistency, with multiple accounts of unanswered call bells, unclean rooms, and hostile staff responses to complaints.

How did Pontiac Care & Rehabilitation Center do on recent health and safety inspections?

Pontiac Care & Rehabilitation Center had 3 government inspection visits in the last three years, with 52 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Pontiac Care & Rehabilitation Center?

Submit the Request Information form on this page to connect with Pontiac Care & Rehabilitation Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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