MyLivingChoice

Pontchartrain Health Care Center

1401 Highway 190

2.4(30 ratings)· Mandeville average: 4.5

Request Information
Pontchartrain Health Care Center, photo 11 / 5

Quick Facts

Total units
182
Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
182
Inspections
View history (47 citations)
Rehab focus
Dedicated short-term rehabilitation unit alongside long-term care
Therapy intensity
Increased frequency of daily therapy sessions per week
History
Serving the region since 1972

What Families Think

Reviews of Pontchartrain Health Care Center are sharply divided: several families describe attentive, dedicated staff and strong rehab outcomes for short-term stays, while at least one serious account describes severe neglect during a long-term stay. The facility has served the Mandeville area since 1972 and focuses on both rehab and long-term skilled nursing care.

The Good

  • Multiple families praise attentive, friendly nursing and CNA staff
  • Reviewers report strong rehab progress, e.g. wheelchair to walker
  • Admissions and administrator described as responsive and caring
  • Therapy staff described as encouraging and effective
  • Long-serving facility in the community since 1972

The Bad

  • One report of severe neglect: bedsores, hygiene issues, loss of mobility
  • One account describes lack of communication with family about care or finances
  • Google rating is low at 2.4 from 30 reviews
  • No published pricing information available

AI-generated from reviews and community data.

Pontchartrain Health Care Center is a senior living community in Mandeville, Louisiana offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 2.4 out of 5 across 30 reviews.

About Pontchartrain Health Care Center

Pontchartrain Health Care Center is a skilled nursing and rehabilitation facility located in Mandeville, Louisiana. The center is dedicated to providing specialized rehabilitation and skilled nursing services in a caring, comfortable, and clean environment, serving both short-term transitional stays and long-term care placements.

The facility features a dedicated "Independence Day" Rehabilitation Unit that combines traditional rehabilitation services with a therapy space designed to recreate familiar activities of daily living that patients encounter in their homes and communities. The center's skilled nursing and rehabilitation model emphasizes increased frequency of daily therapy treatment encounters per week to maximize functional abilities and decrease time away from home for those recovering from surgery, procedures, and illnesses.

The care team consists of highly trained rehabilitation and nursing staff who deliver physician-prescribed medical interventions for complex medical conditions. The facility provides clinically proven therapy programs and a full range of skilled nursing services to help patients recover and regain independence following hospitalization.

Family involvement is integral to the care model, with opportunities for emotional support, participation in family training and education, family conferences, and coordination of discharge planning. Pontchartrain Health Care Center has been serving St. Tammany and the Greater New Orleans area since 1972 and is centrally located in the heart of Mandeville.

Types of Care at Pontchartrain Health Care Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Salon / Barber
  • Security

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

Need help deciding?

Tell us what you're looking for and we'll match you with communities that fit. Free, and you choose who contacts you.

Help Me Choose

Reviews of Pontchartrain Health Care Center

2.4overall · 30 ratings combined

2.4★ on Google (30)

Write a review

M. Beile

May 2026

via Google ↗

my mom was here for rehab with a hip fracture. she was unable to walk well. i told her the only way she would be able to come home and be successful was if she was able to walk on her own. i work during the day and leaving her home unable to walk was alarming for me. this was the second facility i had spoke with about my mom staying at. she needed OT/PT. with reservations because of the reviews i still decided to go with this facility and i am glad that i did. they were very thorough with my mom, very careful but stern with making sure she got her needed therapy. i knew she would need the rest and rehabilitation to help gain strength and mobility, and that is what she got. they were welcoming and assured me that she was gonna be ok. my mom went into the facility in a wheelchair and came out using her walker. we know the road ahead is long for a full recovery but right now i am proud of what she has accomplished. thank you all.

Marie Sharp

Apr 2026

via Google ↗

I have had two grandparents, an aunt and now my mother at this facility. They have all received very well care. The staff are very friendly and admissions was awesome. They stayed late with me and made sure all of their paperwork was done, literally stayed late and made sure every thing was ok and we did not have to worry about anything. The therapy department worked hard with my mother to get her mobility back and the difference it has made is wonderful. We all have the skeptical moments to send our loved ones to nursing homes, but this place treated us like family. The administrator, Patti, was always sweet and if i had questions she was willing to find out my answers. This place became a home for me and the familiar faces became my friends. Thank you all for everything that you have done, will do and are doing for my family and the residents at the facility.

lawanda tutt

Apr 2026

via Google ↗

This facility was really good. My experience here was lovely. The staff was helpful and welcoming. Everyone that i encountered were friendly and to be honest they did not make me feel like i was at a nursing home. I enjoyed the residents and made new friends and that made my stay enjoyable. The administrator was always smiling when id see her and the social worker always answered my questions when i needed her. The kitchen manager was friendly and even assisted with second meals if i didnt like something. My nurses were friendly even though they had other patients and that is hard to come by. the therapy department pushed me to complete my daily exercises and they all were nice especially the indian lady and others. i also want to say that the activity department was great. the director and her partner always was helpful and had us entertained. the last party they threw for the birthdays she did so good. i have to say i love bingo now. thank you all for getting me through my stay and rehab. i would recommend this nursing home to anyone.

THE ONE

Feb 2026

via Google ↗

I know a lot of people have had some negative things to say about this facility! And to be Honest, I was scared when my Grandmother went in this facility!! However, she has been there for over a Year and I CANNOT SAY ENOUGH HOW AMAZING THE STAFF HAS BEEN, The Director herself, when I need something, she is ALWAYS THERE!! No matter the time! Ms Patti and Ms Robin are two of the MOST Caring people and have made this experience THE BEST!!!!!! I would NOT WANT HER ANYWHERE ELSE!!!! The CNA’s are phenomenal!! They Love my Grandma and she Loves Them! The entire Staff down to the receptionists!! Every person there goes OUT OF THEIR WAY TO MAKE SURE MY GRANDMA IS GOOD, I am informed!! I would recommend this Facility to ANYONE! My Grandma is My Mother, I would NEVER KEEP HER ANYWHERE TO WHERE SHE IS NOT TAKEN CARE OF!! When I Tell you, the go Out of Their Way to take care of the patients!!! Thank you to All the Staff even the Kitchen Staff! Absolutely AMAZING!!!!!! Thank You All for Being Amazing and going out of their Way to Take care of My Grandma (Mom)!! I don’t write Reviews, but This Facility Needs redemption!!!! And They Damn Sure Deserve It!! Thank You All for All You Do for The Woman That Raised Me!!!

Alesha Anders

Sep 2025

via Google ↗

This place should be closed down. They didn't take care of my grandma good at all. She was walking when she went in. Now she is bed bond. They didn't take care of her hair or her skin. All her skin is peeling off her feet. She has sores in her head and scratches all on her back. She wear diapers now. She use to be able to go use the bathroom but they made her use diapers and stay in bed. They took her to the bank and cleaned out her entire account. They would release her. I asked to bring her home for a year. They wouldn't let me. I never met her Dr. They never called me for meetings, never updated me on her meds or health issues. If I could give this place 0 stars I would. They wouldn't even give me the corporate number to file a complaint. Thank God she is finally home after a year in a half. I got my work cut out for me but she will get better with my help. NEVER BRING YOUR FAMILY HERE!!!!!!

Request information

Ask about availability, pricing, or a tour. Your details go only to Pontchartrain Health Care Center, never sold or shared.

Government Inspection History

10 inspection visits in the last three years, 47 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Feb 19, 2026Health Complaint3 citations

  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 19, 2026

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 19, 2026

  • Have a plan that describes the process for conducting QAPI and QAA activities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 19, 2026

Jun 13, 2025Fire Safety StandardHealth Standard11 citations

  • Administer the facility in a manner that enables it to use its resources effectively and efficiently.

    Severity K of L: immediate jeopardy, patternCorrected Jul 10, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity K of L: immediate jeopardy, patternCorrected Jul 10, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity K of L: immediate jeopardy, patternCorrected Jul 10, 2025

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 10, 2025

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 10, 2025

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 10, 2025

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 10, 2025

  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 10, 2025

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 10, 2025

  • Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 10, 2025

  • Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.

    Severity C of L: potential for minimal harm, widespreadCorrected Jul 10, 2025

Apr 3, 2025Health Complaint1 citation

  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 11, 2025

Mar 5, 2025Health Complaint3 citations

  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 26, 2025

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 26, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 26, 2025

Nov 13, 2024Health Complaint2 citations

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 11, 2024

  • Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 11, 2024

Oct 11, 2024Health Complaint5 citations

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 25, 2024

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 25, 2024

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 25, 2024

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 25, 2024

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 15, 2024

Jul 31, 2024Health Complaint1 citation

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 3, 2024

May 8, 2024Fire Safety StandardHealth ComplaintHealth Standard10 citations

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Jun 21, 2024

  • Have a policy regarding use and storage of foods brought to residents by family and other visitors.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Jun 21, 2024

  • Dispose of garbage and refuse properly.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Jun 21, 2024

  • Ensure each resident receives an accurate assessment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 21, 2024

  • Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 21, 2024

  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 21, 2024

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 21, 2024

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 21, 2024

  • Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

    Severity C of L: potential for minimal harm, widespreadFound during a complaint inspectionCorrected Jun 21, 2024

  • Post nurse staffing information every day.

    Severity B of L: potential for minimal harm, patternFound during a complaint inspectionCorrected Jun 21, 2024

Feb 15, 2024Health Complaint2 citations

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 30, 2024

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 30, 2024

Apr 27, 2023Fire Safety StandardHealth Standard9 citations

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 11, 2023

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 11, 2023

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 11, 2023

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 11, 2023

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 11, 2023

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 11, 2023

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 11, 2023

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 28, 2023

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 23, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Pontchartrain Health Care Center offer?

Pontchartrain Health Care Center offers Skilled Nursing / Long Term Care.

Where is Pontchartrain Health Care Center located?

Pontchartrain Health Care Center is located at 1401 Highway 190 in Mandeville, Louisiana.

What do families say about Pontchartrain Health Care Center?

Reviews of Pontchartrain Health Care Center are sharply divided: several families describe attentive, dedicated staff and strong rehab outcomes for short-term stays, while at least one serious account describes severe neglect during a long-term stay. The facility has served the Mandeville area since 1972 and focuses on both rehab and long-term skilled nursing care.

How did Pontchartrain Health Care Center do on recent health and safety inspections?

Pontchartrain Health Care Center had 10 government inspection visits in the last three years, with 47 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Pontchartrain Health Care Center?

Submit the Request Information form on this page to connect with Pontchartrain Health Care Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Pontchartrain Health Care Center? Claim this listing to update photos, pricing, and details. It's free.

Nearby Communities

Other senior living options within 25 miles of Mandeville.

Heritage Manor Of Mandeville

Heritage Manor Of Mandeville

Mandeville, Louisiana0 mi

4.4(130)

Skilled Nursing / Long Term Care

Fidelis Residential Care Homes - Olene House

Fidelis Residential Care Homes - Olene House

Mandeville, Louisiana1.1 mi

5(1)

Assisted LivingIndependent LivingMemory Care

Herritage Manor Mandiville

Herritage Manor Mandiville

Mandeville, Louisiana1.6 mi

Skilled Nursing / Long Term Care

Fidelis Northshore I

Fidelis Northshore I

Mandeville, Louisiana2.2 mi

5(2)

Assisted Living

Brookdale Mandeville

Brookdale Mandeville

Mandeville, Louisiana2.9 mi

4.6(16)

Assisted LivingIndependent LivingMemory Care+1 more

The Windsor Senior Living Community

The Windsor Senior Living Community

Mandeville, Louisiana3.1 mi

4.8(41)

Assisted LivingIndependent Living

Prefer to stay home?

Home care agencies serving Mandeville bring help to the house: daily living, companionship, and respite for family caregivers.

Get matched with home care →All home care agencies in Mandeville →
Visiting Angels Northshore

Visiting Angels Northshore

Mandeville, Louisiana2.8 mi

4.9(215)

Home care · no referral needed

A First Name Basis Home Care - Mandeville

A First Name Basis Home Care - Mandeville

Mandeville, Louisiana3.3 mi

4.6(27)

Home care · no referral needed

Right Hand Senior Care

Right Hand Senior Care

Covington, Louisiana5.4 mi

4.4(30)

Home care · no referral needed