P Yoakley
Feb 2024
My aide who came to my home to help me was friendly and very competent! Thanks Katie!!
Pinnacle In Home Care
2300 W Main St4.4(7 ratings)· Russellville average: 4.5
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1 / 5Quick Facts
- Payment structure
- Requires an upfront deposit before care begins
- Hourly rate
- Care billed at about $20 per hour
- Services offered
- In-home physical therapy available alongside personal care
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Pinnacle In Home Care is a home health and hospice provider in Russellville, Arkansas, with a 4.4 rating from 7 Google reviews. Most reviewers praise the caregivers as friendly, competent, and reliable, though one detailed review raised serious concerns about billing and a pre-payment deposit system.
What reviewers praise
- Caregivers described as friendly and competent
- Staff called attentive, compassionate, and reliable
- Reviewers highlight in-home physical therapy support
- Multiple reviewers highly recommend the professionals
What reviewers flag
- One report of confusing pre-payment deposit and billing overcharge
- One reviewer unclear what services were actually provided for the fee
AI-generated from reviews and community data.
Pinnacle In Home Care is a home care agency serving Russellville, Arkansas offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Amenities include Emergency Call System, 24-Hour Staff and Medication Management. Families rate it 4.4 out of 5 across 7 reviews.
About Pinnacle In Home Care
Pinnacle In Home Care is an agency providing at-home care services in Russellville, Arkansas. The agency offers in-home health care, physical therapy, and assistance with daily living activities.
Reviewers offered mixed feedback about their experiences. Several praised staff as attentive, compassionate, and competent, noting reliability and on-time service. Others raised concerns about billing practices, including prepayment requirements and discrepancies between hours charged and hours worked.
Types of Care at Pinnacle In Home Care
At-Home Care
Amenities
Room Amenities
- Emergency Call System
Community Amenities
- 24-Hour Staff
- Medication Management
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Help Me ChooseReviews of Pinnacle In Home Care
4.4overall · 7 ratings combined
4.4★ on Google (7)
Linda Stevens
Apr 2023
Attentive & compassionate staff! On time & reliable! I highly recommend this place if you or a family member are needing in home health care, physical therapy or help at home!
(donna) michelle fowler
Feb 2023
The professionals at Pinnacle are top notch, and I highly recommend.
Lorraine Burris
Jul 2022
We hired them and I am just here to say I would never hire them again. $20/hr and I still have no idea what service the girl provided. Not only that, they make you pre-pay, they STILL haven't worked the number of hours they charged us for and then hit our card AGAIN for another $240. I hope no one else has to experience this. ************UPDATE FOR THIS REVIEW************** I spoke to the owner of PIHC and he explained the initial $400 was a "deposit". When they explained that to my 81 year old mother (whose POA I have) she did not understand that. She thought it was a pre-payment. So, the $240 they billed was for 12 hours of care and then they took $40 out of the $400 for 2 more hours and mailed a refund check to us for $360.00, which we received today, 7/25/2022. Still have no idea what service exactly we paid $20/hr for as my mother or the other caregiver never noticed anything being done. So, my overall review is still 1 star, because for $20/hr there should have been some type of noticeable difference or personal care and they say there was neither. I was not there, obviously, or it would not have gone like this.
Frequently Asked Questions
What types of care does Pinnacle In Home Care offer?
Pinnacle In Home Care offers At-Home Care.
Where is Pinnacle In Home Care located?
Pinnacle In Home Care is located at 2300 W Main St in Russellville, Arkansas.
What do families say about Pinnacle In Home Care?
Pinnacle In Home Care carries a 4.4 out of 5 rating from 7 Google reviews. Most reviewers praise the caregivers as friendly, competent, and reliable, though one detailed review raised serious concerns about billing and a pre-payment deposit system. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
How can families visit Pinnacle In Home Care?
Submit the Request Information form on this page, or contact Pinnacle In Home Care directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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