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Pinnacle Home Care provides in-home nursing, physical therapy, occupational therapy, and speech therapy to patients in Trinity, Florida, mostly recovering from surgery. Reviewers consistently praise individual field staff—nurses and therapists—for skill and encouragement, but describe a disorganized office operation that struggles with follow-through, scheduling, and urgent callbacks. Care quality appears to vary significantly depending on which caregiver is assigned.
AI-generated from reviews and community data.
Pinnacle Home Care is a home health agency serving Trinity, Florida offering At-Home Care and Home Health. Amenities include Emergency Call System, Wheelchair Accessible and 24-Hour Staff. Families rate it 3.6 out of 5 across 20 reviews.
Pinnacle Home Care is a home health and hospice provider based in Trinity, Florida. The company delivers physical therapy, occupational therapy, speech therapy, nursing care, and other in-home services to patients recovering from surgery and managing chronic conditions.
Families consistently praise individual caregivers, nurses, physical therapists, and aides, for professionalism, encouragement, and attentive bedside manner. Multiple patients recovering from knee and other surgeries reported feeling well-supported through their rehabilitation. However, reviews reveal a sharp divide: while field staff earn strong recognition, the office operation draws criticism for disorganization, delayed responses to urgent requests, and failure to follow through on care coordination promises. One family experienced a preventable urinary tract infection they attributed to inadequate catheter management, and another waited hours without callback support after post-surgical complications.
Pinnacle holds a 3.6 out of 5 star rating across 20 Google reviews. The feedback suggests that the quality of care depends heavily on which individual staff member is assigned; families should discuss specific caregiver assignments and clarify office protocols before starting service.
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Help Me Choose3.6overall · 20 ratings combined
3.6★ on Google (20)
George Seiferlein
May 2026
I would like to thank all the Nurses that came to my home after my neck surgery, I am sorry to the Nurses for not remembering them the 1st week only because I can't remember anything that happened for 1 week after the surgery. You all were outstanding and took care of me when I couldn't, so to all the Nurses " THANK YOU " !!!
Carl Knisley-Desmond
Apr 2026
Public Beware: Over a four-week period as a VA-contracted home health patient, I experienced some of the most incompetent nursing care I have ever encountered. Out of four nurses sent to my home, only one — Danielle — was excellent and professional.<br>Nurse Yoshi dumped the contents of my VA pill box onto a table because I had missed two compartments, leaving me — a patient with documented cognitive issues — to individually identify and re-sort loose unlabeled pills. That is a patient safety incident, not a nursing visit.<br>Nurse Krystal was openly arrogant and said to me condescendingly, "What, you can't fill up your own pill box?!?" I am a 100% Service-Connected Disabled Veteran. That is how she spoke to me.<br>On my final visit today, Nurse Philippia showed me her tablet which had the completely wrong doctor listed as my physician of record — someone with no connection to my care. She also had to come back five minutes after leaving because she forgot a required signature.<br>I have filed formal complaints with the VA Office of Inspector General and VA Administration. Veterans deserve far better than this.<br>— Carl, Veteran patient
Paul Breslin
Dec 2025
The nurses from Pinnacle are great and really took great care of me after my back surgery. Kara is the best nurse I’ve ever had. So professional and caring. I’m very grateful for her help!
Marcia Denham
Oct 2025
Pinnacle service has been great<br>Physical therapy with Andy very helpful I can’t say enough gives me hope he compliments me<br>I actually look forward to physical therapy<br>All other service has been great i feel they are here for me<br>Thank You
Sharon Field
Sep 2025
I recently had knee replacement surgery on September 11th and I was very pleased with all of the staff that worked with me on physical therapy and my home health nurse was excellent. This is my second knee replacement and I have prior experience with another company in my area. I want to give a special thank you to Dawn, Melissa and Maria for putting up with me and being flexible with my schedule. They were all kind and compassionate. Thank you, Sharon
Pinnacle Home Care is a Medicare-certified home health agency (certified since 2003). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
3.0 / 5
Medicare star rating
Services offered
What patients say
4.0 / 5 patient survey rating
320 completed patient surveys, 25% response rate.
Hospital outcomes
How patients did
Service area
Pinnacle Home Care reports serving 42 ZIP codes, including Lutz, New Port Richey, Brooksville, Land O Lakes, Spring Hill, Wesley Chapel, Zephyrhills, Dade City, Holiday, Hudson and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 107797. National figures are the average across all certified agencies.
Pinnacle Home Care offers At-Home Care and Home Health.
Pinnacle Home Care is located at 2505 Seven Springs Blvd in Trinity, Florida.
Pinnacle Home Care provides in-home nursing, physical therapy, occupational therapy, and speech therapy to patients in Trinity, Florida, mostly recovering from surgery. Reviewers consistently praise individual field staff—nurses and therapists—for skill and encouragement, but describe a disorganized office operation that struggles with follow-through, scheduling, and urgent callbacks. Care quality appears to vary significantly depending on which caregiver is assigned.
Yes. Pinnacle Home Care is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 3.0 out of 5 stars.
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
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