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Pine View Care Center

400 County Rd R

2.4(14 ratings)· Black River Falls average: 3.2

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Pine View Care Center, photo 1

Quick Facts

Total units
95
Medicare rating
3 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
95
Quality recognition
American Healthcare Association Bronze National Quality Award
Sister community
Adjacent assisted living facility, Pine View Terrace

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviews of Pine View Care Center are sharply mixed, with some families praising devoted nursing and therapy staff while others describe serious safety and conduct concerns. The community's low overall rating reflects a handful of troubling incident reports alongside a couple of strongly positive experiences.

What reviewers praise

  • Praised occupational and physical therapy staff
  • Nursing staff described as caring advocates for residents
  • Recipient of a national quality award

What reviewers flag

  • One detailed report of a resident fall not properly addressed
  • One report alleging racist remarks by a staff member
  • One report of low staffing and no air conditioning
  • Google rating of 2.4 from 14 reviews

AI-generated from reviews and community data.

Pine View Care Center is a senior living community in Black River Falls, Wisconsin offering Assisted Living and Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 2.4 out of 5 across 14 reviews.

About Pine View Care Center

Pine View Care Center is a nursing home in Black River Falls, Wisconsin, offering rehabilitation, short-term skilled nursing care, and long-term care services. The facility serves individuals recovering after hospitalization as well as those requiring ongoing skilled nursing support.

The center emphasizes individualized health care with a focus on helping residents achieve their highest level of independence. Staff members work closely with skilled nursing and rehabilitation professionals, volunteers, family, and friends to create a supportive care environment.

Pine View Care Center operates alongside Pine View Terrace, a neighboring assisted living facility that provides supportive services in an apartment setting. Together, the two communities serve residents across different care needs and levels of independence as they transition through later years of life.

The facility is a recipient of the American Healthcare Association Bronze National Quality Award, recognizing its commitment to quality care standards.

Types of Care at Pine View Care Center

Assisted LivingSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Birthday / Holiday Parties
  • Social Activities

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Reviews of Pine View Care Center

2.4overall · 14 ratings combined

2.4★ on Google (14)

Adrianna Dougherty

Nov 2025

via Google ↗

During the trick or treating event they put on with the residents this year, My group and I, along with many others witnessed a incident with a resident who dropped there bucket of candy, went to pick it up, fell out of there wheel chair and hit there head, shoulder and hip pretty hard. The worker who was suppose to be with the resident was talking away and not paying any attention, it wasn't until I grabbed his bucket and said he was going to fall, then actually fell down and got hurt before she did something. It was atleast 5 minuets of the resident laying in pain on the ground before they called for assistance for a lift and to get the man back into his chair, after they got him into his chair I heard the workers say they would not call an ambulance or even file an incident report! They believed he did not get hurt at all, mind you this gentleman must of been non verbal as he didnt even make a sound but to try and hold everywhere it was hurting him! And severely confused and had visible tears. I even told the staff along as a few others that witnessed this incident he did indeed get hurt and the main lady who should of stayed with him and was suppose to be helping and taking care, was not paying any attention and didnt even see him fall, till something was being said! They absolutely did not have any care in the world for what had happened and roughly stuck him in his chair and made us go around and a few others and there children and rudely told us to continue or leave. They continued on like nothing even happened while that resident was clearly hurt and in pain crying, but couldn't speak.

Lee Sweno

Aug 2025

via Google ↗

The staff is very amazing and they do their best at helping every residents, would recommend them to anyone.

cody newman

Jul 2025

via Google ↗

No air conditioning? Low staffed? Power outages? Idk how insurance okay with cutting these guys checks on behalf of their residents..

Renee Gruen

Jul 2019

via Google ↗

My husband was cared for by wonderful, caring staff who bent over backwards to meet his needs. They were his strongest advocates. He had wonderful occupational and physical therapists.

Mariah Snave

Dec 2017

via Google ↗

Unfortunately, while the service may be somewhat acceptable I've had a horrible experience in regard to racist employees. Specifically a CNA by the name of Terra Linn. To start, she has said several nasty, derogatory things in regard to my race. This would lead me to believe that she is not fit to care for people of any race harboring these distasteful views. It is painful to know people like Terra have the responsibility of taking care of the elderly and hope she is not a reflection of the company. However, I have been led to believe these views reflect the company as a whole. Once the situation was brought up to an "administrator" by the name of Brandi Shea, she was less than willing to address the problem and made me feel as if I had no reason to be upset. Both of these women should be fired due to their unprofessionalism.

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Government Inspection History

6 inspection visits in the last three years, 35 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 29, 2026Health Complaint7 citations
  • Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected May 26, 2026

  • Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 26, 2026

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 26, 2026

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 26, 2026

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 26, 2026

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 26, 2026

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 26, 2026

Mar 23, 2026Health Complaint2 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 15, 2026

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 15, 2026

Dec 3, 2025Health Complaint5 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 19, 2025

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 19, 2025

  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 19, 2025

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 19, 2025

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 19, 2025

Sep 17, 2025Fire Safety StandardHealth Standard7 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 10, 2025

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 13, 2025

  • Install an approved automatic sprinkler system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 13, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 13, 2025

  • Have power receptacles that are properly grounded.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 13, 2025

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 13, 2025

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity C of L: potential for minimal harm, widespreadCorrected Oct 13, 2025

Jul 3, 2024Fire Safety StandardHealth Standard6 citations
  • Have power receptacles that are properly grounded.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 3, 2024

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 1, 2024

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 1, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 1, 2024

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 3, 2024

  • Meet requirements for the use of electrical equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 3, 2024

Mar 28, 2024Fire Safety StandardHealth Standard8 citations
  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 23, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 23, 2024

  • Ensure proper usage of power strips and extension cords.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 23, 2024

  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 23, 2024

  • Provide care or services that was trauma informed and/or culturally competent.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 25, 2024

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 25, 2024

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 25, 2024

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 25, 2024

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Pine View Care Center offer?

Pine View Care Center offers Assisted Living and Skilled Nursing / Long Term Care.

Where is Pine View Care Center located?

Pine View Care Center is located at 400 County Rd R in Black River Falls, Wisconsin.

What do families say about Pine View Care Center?

Pine View Care Center carries a 2.4 out of 5 rating from 14 Google reviews. Reviews of Pine View Care Center are sharply mixed, with some families praising devoted nursing and therapy staff while others describe serious safety and conduct concerns. The community's low overall rating reflects a handful of troubling incident reports alongside a couple of strongly positive experiences. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How did Pine View Care Center do on recent health and safety inspections?

Pine View Care Center had 6 government inspection visits in the last three years, with 35 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Pine View Care Center?

Submit the Request Information form on this page, or contact Pine View Care Center directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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