MyLivingChoice

Pine Knoll Nursing Center

30 Watertown Street

3.3(18 ratings)· Lexington average: 4.3

Pine Knoll Nursing Center, photo 11 / 3

Quick Facts

Total units
81
Ownership
For profit, Corporation
Certified beds
81

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Most reviewers describe Pine Knoll as a small, home-like nursing center where CNAs and nursing staff go out of their way to care for residents, including helping with rehabilitation and daily needs. A few families report positive experiences with attentive, communicative staff, but at least one review describes serious frustration reaching the facility about a loved one's care.

What reviewers praise

  • Small, home-like atmosphere praised by families
  • CNAs and nursing staff described as caring and attentive
  • Positive rehabilitation outcomes reported by families
  • Staff helped residents with individual needs like phone calls
  • Loved ones say they were treated like family

What reviewers flag

  • One report of difficulty reaching staff and getting updates
  • Overall Google rating is middling at 3.3 out of 5

AI-generated from reviews and community data.

Pine Knoll Nursing Center is a senior living community in Lexington, Massachusetts offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.3 out of 5 across 18 reviews.

About Pine Knoll Nursing Center

Pine Knoll Nursing Center is a skilled nursing and long-term care community in Lexington, Massachusetts, licensed for up to 81 residents. All beds are Medicare and Medicaid certified. The community is staffed around the clock with an on-site registered nurse, medication management, and an emergency call system.

The facility offers housekeeping, social activities, gathering spaces, wheelchair accessibility, and security services. Reviewers describe notably mixed experiences. Several families report strong satisfaction, with one noting that a resident chose to return to the community voluntarily for rehabilitation and continued care, and another calling the staff "friendly, caring," and "dedicated and knowledgeable." In contrast, one reviewer expressed serious frustration regarding communication and a resident's emotional state, citing difficulty reaching family members and feeling unable to visit.

Types of Care at Pine Knoll Nursing Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Pine Knoll Nursing Center

3.3overall · 18 ratings combined

3.3★ on Google (18)

Katy Robbart

Mar 2025

via Google ↗

My brother, in the last 8 months, went from having 20/20 vision, to being completely blind, Pine Knoll nursing home is taking care of him. The entire family and friends are depending on them. He is so helpless and not used to being blind. I can't even imagine what that's like. I have brought him a radio, and from time to time it gets unplugged but I'm sure they're keeping an eye on what station he wants and making sure it's always plugged in. I thank them for that. When I call, they're very good about getting him on the phone for me, they're very kind and patient .I am glad we have the opportunity to place him there while we are trying to get into , Mass Eye and Ear to see if his eyesight can be repaired. He's 74 years old, he's never been blind in his life. This is about the last thing we expected to happen to any of us. It is a real nightmare. I think having this nursing home facility be able to keep us eye on him and keep him safe and hopefully occupied, engaged, somewhat, I'm going to be visiting to see how he's doing, unfortunately I live several hours away and I'm running a corporation. But I will definitely let you know how well they take care of a blind man with no background of being blind, and how they care for him as one of their own. I will write later to update this post. I do want to thank Vicky, she has been very helpful in getting him on the phone, as many other people have too and I will be more careful about getting their name so I can give them credit where credit is due. Thank you so much for keeping an eye on our brother this is so sad for us, as I'm sure you all can imagine, and so lucky you don't have to. It's a new day today, I just spoke with my brother, he had had five boiled eggs for breakfast, he thought that was fine, I wouldn't have if it had been me. And my issue today is the fact that I left him a radio to listen to music with, and he let me know that it had come unplugged, and no one checked to make sure it was plugged in. So I just called and talked to a very nice man Achiri, who said he would go make sure that Charlie's radio was plugged in and on a station that he likes. I left that radio there 2 weeks ago I'm a little disappointed that they didn't notice it in the interim. I'm hoping they're going to notice he's blind and pay extra special attention to him. As you would want anyone to take care of a loved one that can't even see you. I will continue this later with the outcome of the radio saga. And I will give praise to Achiri, who will have saved the day, and hopefully check on him everyday to make sure his radio is still on a station and not unplugged by accident.

Jennifer Coffin

Feb 2025

via Google ↗

Pine Knoll is a wonderful, small, home-like facility with friendly, caring staff. The residents get excellent care and loved ones are treated like family. The nursing staff is dedicated and knowledgeable when it comes to caring for their residents. I highly recommend Pine Knoll.

Patti Levesque

Jul 2022

via Google ↗

My Mom is a resident of Pine Knoll. My brother and I thought we did what was best for her. What a bleeping joke. We can’t get in touch with her. We’re sent on how many darn transfers. She’s alone, sick, and sad.

Connor Sweeney

Jul 2020

via Google ↗

Thank you to the Wonderful staff at Pine Knoll. They were very helpful and welcoming during my Grandfather's stay there. I highly recommend Pine Knoll for the high quality care they deliver.

Lauren Campbell

Jul 2020

via Google ↗

I am highly impressed with Pine Knoll Nursing Center. Several years ago my grandmother came here for rehabilitation. She was so happy with her care at Pine Knoll, that she chose to come back in 2019 when more health issues came up with her. She made the decision on her own to come to Pine Knoll as she did not want to burden her family. Every day that I visited or spoke with her, she would brag about the CNA's and nursing staff who were caring for her. They made her transition from her home as easy as things could be.

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Government Inspection History

3 inspection visits in the last three years, 88 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Mar 2, 2026Fire Safety StandardHealth Standard33 citations
  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity K of L: immediate jeopardy, patternCorrected Mar 29, 2026

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity H of L: actual harm, patternCorrected Mar 29, 2026

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity H of L: actual harm, patternCorrected Mar 29, 2026

  • Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

    Severity H of L: actual harm, patternCorrected Mar 29, 2026

  • Provide or get specialized rehabilitative services as required for a resident.

    Severity H of L: actual harm, patternCorrected Mar 29, 2026

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 29, 2026

  • Respond appropriately to all alleged violations.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 29, 2026

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 29, 2026

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 29, 2026

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 29, 2026

  • Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 29, 2026

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 29, 2026

  • Assure that each resident’s assessment is updated at least once every 3 months.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 29, 2026

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 29, 2026

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 29, 2026

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 29, 2026

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 29, 2026

  • Provide activities to meet all resident's needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 29, 2026

  • Assist a resident in gaining access to vision and hearing services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 29, 2026

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 29, 2026

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 29, 2026

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 29, 2026

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 29, 2026

  • Provide care or services that was trauma informed and/or culturally competent.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 29, 2026

  • Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 29, 2026

  • Provide medically-related social services to help each resident achieve the highest possible quality of life.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 29, 2026

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 29, 2026

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 29, 2026

  • Provide or obtain dental services for each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 29, 2026

  • Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 29, 2026

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 29, 2026

  • Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 29, 2026

  • Ensure each resident receives an accurate assessment.

    Severity B of L: potential for minimal harm, patternCorrected Mar 29, 2026

Sep 5, 2025Fire Safety StandardHealth Standard14 citations
  • Honor the resident's right to manage his or her financial affairs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 25, 2025

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 25, 2025

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 25, 2025

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 25, 2025

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 25, 2025

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 25, 2025

  • Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 25, 2025

  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 25, 2025

  • Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 25, 2025

  • Provide special eating equipment and utensils for residents who need them and appropriate assistance.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 25, 2025

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 26, 2025

  • Assure that each resident’s assessment is updated at least once every 3 months.

    Severity B of L: potential for minimal harm, patternCorrected Sep 25, 2025

  • Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

    Severity B of L: potential for minimal harm, patternCorrected Sep 25, 2025

  • Ensure each resident receives an accurate assessment.

    Severity B of L: potential for minimal harm, patternCorrected Sep 25, 2025

Sep 26, 2024Fire Safety StandardHealth Standard41 citations
  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Severity K of L: immediate jeopardy, patternCorrected Oct 23, 2024

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity K of L: immediate jeopardy, patternCorrected Oct 23, 2024

  • Administer the facility in a manner that enables it to use its resources effectively and efficiently.

    Severity K of L: immediate jeopardy, patternCorrected Oct 23, 2024

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity K of L: immediate jeopardy, patternCorrected Oct 23, 2024

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity H of L: actual harm, patternCorrected Oct 24, 2024

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity G of L: actual harm, isolatedCorrected Oct 23, 2024

  • Provide enough food/fluids to maintain a resident's health.

    Severity G of L: actual harm, isolatedCorrected Oct 23, 2024

  • Implement a program that monitors antibiotic use.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 15, 2024

  • Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 15, 2024

  • Develop, implement, and/or maintain an effective training program for all new and existing staff members.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 23, 2024

  • Include as part of its infection prevention and control program, mandatory training that includes written standards, policies, and procedures for the program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 23, 2024

  • Establish staff and initial training requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 30, 2024

  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 22, 2024

  • Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 22, 2024

  • Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 22, 2024

  • Observe each nurse aide's job performance and give regular training.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 22, 2024

  • Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 23, 2024

  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 23, 2024

  • Develop and maintain an Emergency Preparedness Program (EP).

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 29, 2024

  • Conduct risk assessment and an All-Hazards approach.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 31, 2024

  • Address subsistence needs for staff and patients.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 29, 2024

  • Establish procedures for tracking staff and patients during an emergency.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 31, 2024

  • Provide emergency officials' contact information.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 30, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 15, 2024

  • Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 22, 2024

  • Keep residents' personal and medical records private and confidential.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 22, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 15, 2024

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 23, 2024

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 23, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 22, 2024

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 23, 2024

  • Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 23, 2024

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 15, 2024

  • Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 22, 2024

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 23, 2024

  • Ensure that residents are fully informed and understand their health status, care and treatments.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 22, 2024

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 22, 2024

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 22, 2024

  • Assess the resident when there is a significant change in condition

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 15, 2024

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 22, 2024

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 15, 2024

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Pine Knoll Nursing Center offer?

Pine Knoll Nursing Center offers Skilled Nursing / Long Term Care.

Where is Pine Knoll Nursing Center located?

Pine Knoll Nursing Center is located at 30 Watertown Street in Lexington, Massachusetts.

What do families say about Pine Knoll Nursing Center?

Most reviewers describe Pine Knoll as a small, home-like nursing center where CNAs and nursing staff go out of their way to care for residents, including helping with rehabilitation and daily needs. A few families report positive experiences with attentive, communicative staff, but at least one review describes serious frustration reaching the facility about a loved one's care.

How did Pine Knoll Nursing Center do on recent health and safety inspections?

Pine Knoll Nursing Center had 3 government inspection visits in the last three years, with 88 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Pine Knoll Nursing Center?

Submit the Request Information form on this page, or contact Pine Knoll Nursing Center directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Pine Knoll Nursing Center? Claim this listing to update photos, pricing, and details. It's free.

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