Tanisha Hyde
Jun 2026
“My stepdad is currently a patient at this nursing home, and our family has had several concerning experiences that we feel management should address. We understand healthcare facilities can be understaffed and stressful environments, and we appreciate the difficult work many caregivers do. However, respectful communication and proper patient care are extremely important.<br><br>In our experience, interactions with Elona have often felt dismissive and unfriendly. On one occasion, when my daughter called to check on my stepdad’s condition, she felt she was spoken to abruptly and told to get off the phone, which we found discouraging and unprofessional.<br><br>We have also had concerns regarding Nadene at the front desk. When my mother called and asked to be transferred to the nurse on my stepdad’s hall, she was questioned in a way that felt unnecessary and unwelcoming. On another occasion, while waiting for assistance to be taken to his room, she was told she could not wait there, which came across as rude rather than helpful.<br><br>Most concerning to our family are issues related to patient care and cleanliness. My stepdad was at one point left sitting in soiled clothing and bedding longer than we felt was appropriate. When this was brought up, an aide explained that she had been left to feed three patients by herself during the prior shift and was unaware of the situation. While we understand staffing challenges can happen and do not place blame on one individual alone, situations like this are upsetting for families and raise concerns about staffing, communication, and patient oversight.<br><br>Additionally, we were disturbed to learn that my stepdad’s roommate reportedly had not had his bed changed for an extended period of time. Most upsetting, during a recent visit we arrived to find my stepdad lying in vomit, which no family member expects to see when visiting a loved one in a care facility.<br><br>Our family hopes management takes these concerns seriously and reviews procedures to ensure residents receive timely care, dignity, cleanliness, and respectful treatment, and that families are treated professionally when advocating for their loved ones.”
