Quick Facts
- Medicare quality
- 3.0 of 5 stars
- Medicare certified
- Since 1992
Home Health Compare
Personal-Touch Home Care Inc is a home health agency serving Newport News, Virginia offering Home Health. Families rate it 3.4 out of 5 across 31 reviews.
About Personal-Touch Home Care Inc
Personal-Touch Home Care Inc is a Medicare-certified home health agency serving Newport News, VA and has been Medicare certified since 1992. Services offered in the home include skilled nursing, physical therapy, occupational therapy, speech therapy, medical social services and home health aide visits. The agency is privately owned.
Medicare rates the quality of patient care at Personal-Touch Home Care Inc 3.0 out of 5 stars, based on how quickly care starts, how often patients improve at walking, bathing and managing medications, and how often they are readmitted to the hospital.
Home health is short-term, doctor-ordered clinical care at home, typically after a hospital stay or during recovery, and Medicare covers it in full when the patient qualifies. Families who need ongoing help with daily living, such as bathing, meals and companionship, should also compare non-medical home care agencies nearby.
Types of Care at Personal-Touch Home Care Inc
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3.4overall · 31 ratings combined
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Medicare Quality of Care
Personal-Touch Home Care Inc is a Medicare-certified home health agency (certified since 1992). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
3.0 / 5
Medicare star rating
Services offered
- Skilled nursing
- Physical therapy
- Occupational therapy
- Speech therapy
- Medical social services
- Home health aide
What patients say
3.0 / 5 patient survey rating
- Would definitely recommend the agency69%US 79%
- Rated their overall care 9 or 10 out of 1082%US 85%
- Care was given in a professional way85%US 89%
- The team communicated well87%US 86%
- The team discussed medicines, pain and home safety81%US 82%
201 completed patient surveys, 16% response rate.
Hospital outcomes
- Discharged to the community92%US 80%Better than
- Readmitted to hospital after discharge (30 days) (lower is better)5%US 4%Same as
- Preventable hospital visits during care (lower is better)6%US 11%Better than
How patients did
- Care started within 2 days of referral98%US 94%
- Patients got better at walking or moving around82%US 83%
- Patients got better at getting in and out of bed86%US 83%
- Patients got better at bathing86%US 86%
- Patients' breathing improved90%US 85%
- Patients got better at taking medications correctly84%US 81%
- Patients who had a fall with major injury (lower is better)0%US 1%
- Patients with new or worsened pressure ulcers (lower is better)0%US 0%
- Discharge function score met or exceeded expectations68%US 61%
Service area
Personal-Touch Home Care Inc reports serving 82 ZIP codes, including Norfolk, Newport News, Virginia Beach, Chesapeake, Suffolk, Hampton, Portsmouth, Yorktown, Williamsburg, Capron and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 497081. National figures are the average across all certified agencies.
Frequently Asked Questions
What types of care does Personal-Touch Home Care Inc offer?
Personal-Touch Home Care Inc offers Home Health.
Where is Personal-Touch Home Care Inc located?
Personal-Touch Home Care Inc is located at 11817 Canon Blvd, Suite 600 in Newport News, Virginia.
Does Medicare cover care from Personal-Touch Home Care Inc?
Yes. Personal-Touch Home Care Inc is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 3.0 out of 5 stars.
Do I need a referral to use Personal-Touch Home Care Inc?
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
How can families visit Personal-Touch Home Care Inc?
Submit the Request Information form on this page to connect with Personal-Touch Home Care Inc and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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