MyLivingChoice

Personal-Touch Home Care

300 B Prestige Park Dr

5(3 ratings)· Hurricane average: 4.2

Personal-Touch Home Care, photo 1

Quick Facts

Medicare quality
2.5 of 5 stars

Home Health Compare

Medicare certified
Since 2017

What Families Think

Personal-Touch Home Care in Hurricane, West Virginia has only a handful of Google reviews, but families who used it after surgery mention helpful, attentive support during recovery. There isn't enough detailed review material to speak confidently about overall care quality, staffing, or other operational details.

The Good

  • Reviewer felt well cared for after surgery
  • Helped ensure needs were met during recovery
  • 5 out of 5 average Google rating

The Bad

  • Only 3 Google reviews, limited feedback available
  • One listed review appears unrelated to this provider

AI-generated from reviews and community data.

Personal-Touch Home Care is a home health agency serving Hurricane, West Virginia offering At-Home Care and Home Health. Amenities include Emergency Call System, 24-Hour Staff and Medication Management. Families rate it 5.0 out of 5 across 3 reviews.

About Personal-Touch Home Care

Personal-Touch Home Care is a home health and hospice community in Hurricane, West Virginia.

Families rate Personal-Touch Home Care 5 out of 5 based on 3 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Personal-Touch Home Care

At-Home CareHome Health

Amenities

Room Amenities

  • Emergency Call System

Community Amenities

  • 24-Hour Staff
  • Medication Management

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Reviews of Personal-Touch Home Care

5overall · 3 ratings combined

5★ on Google (3)

Cynthia Campell

Nov 2025

via Google

Stepping Stone, Inc. is doing remarkable work for young men in transition. Their focus on education, life skills, and long-term independence is truly inspiring. You can feel the level of care and structure they put into every part of the program. A solid, meaningful organization making real impact.

dianna evans

Feb 2025

via Google

I had them last year after I had surgery and they are very helpful to making sure you have everything you need to heal

Ask about care at home

Ask about availability, hourly rates, or a free in-home assessment. Your details go only to Personal-Touch Home Care, never sold or shared.

Medicare Quality of Care

Personal-Touch Home Care is a Medicare-certified home health agency (certified since 2017). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.

Quality of patient care

2.5 / 5

Medicare star rating

Services offered

  • Skilled nursing
  • Physical therapy
  • Occupational therapy
  • Speech therapy
  • Medical social services
  • Home health aide

What patients say

4.0 / 5 patient survey rating

  • Would definitely recommend the agency88%US 79%
  • Rated their overall care 9 or 10 out of 1093%US 85%
  • Care was given in a professional way90%US 89%
  • The team communicated well85%US 86%
  • The team discussed medicines, pain and home safety82%US 82%

85 completed patient surveys, 14% response rate.

Hospital outcomes

  • Discharged to the community85%US 80%Better than
  • Readmitted to hospital after discharge (30 days) (lower is better)5%US 4%Same as
  • Preventable hospital visits during care (lower is better)9%US 11%Same as

How patients did

  • Care started within 2 days of referral77%US 94%
  • Patients got better at walking or moving around77%US 83%
  • Patients got better at getting in and out of bed82%US 83%
  • Patients got better at bathing83%US 86%
  • Patients' breathing improved86%US 85%
  • Patients got better at taking medications correctly82%US 81%
  • Patients who had a fall with major injury (lower is better)0%US 1%
  • Patients with new or worsened pressure ulcers (lower is better)0%US 0%
  • Discharge function score met or exceeded expectations64%US 61%

Service area

Personal-Touch Home Care reports serving 70 ZIP codes, including Charleston, Huntington, South Charleston, Alum Creek, Bancroft, Barboursville, Belle, Branchland, Buffalo, Cabin Creek and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.

Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 517145. National figures are the average across all certified agencies.

Frequently Asked Questions

What types of care does Personal-Touch Home Care offer?

Personal-Touch Home Care offers At-Home Care and Home Health.

Where is Personal-Touch Home Care located?

Personal-Touch Home Care is located at 300 B Prestige Park Dr in Hurricane, West Virginia.

What do families say about Personal-Touch Home Care?

Personal-Touch Home Care in Hurricane, West Virginia has only a handful of Google reviews, but families who used it after surgery mention helpful, attentive support during recovery. There isn't enough detailed review material to speak confidently about overall care quality, staffing, or other operational details.

Does Medicare cover care from Personal-Touch Home Care?

Yes. Personal-Touch Home Care is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 2.5 out of 5 stars.

Do I need a referral to use Personal-Touch Home Care?

For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.

How can families visit Personal-Touch Home Care?

Submit the Request Information form on this page to connect with Personal-Touch Home Care and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Personal-Touch Home Care? Claim this listing to update photos, pricing, and details. It's free.

Nearby Communities

Other senior living options within 25 miles of Hurricane.