Peoria Post Acute And Rehabilitation

Samuel Moreno

Jul 2026

via Google ↗

Got the chance to tour and meet some of the leaders today at Peoria. Apart from being one of the cleanest facilities I’ve ever seen, the staff was very friendly with constant greetings. Really great atmosphere for a loved one to be.

Diana Rodriguez

Jun 2026

via Google ↗

My dad was there for 6 days and then we discharged him. We could not leave him any longer. He was supposed to get therapy for one hour a day, he got 15-20minutes. One day it was cancelled, so he just roamed around in the hallways, slept or sat just waiting for the day to go by. They gave him pureed food for 3 days when he eats solid food just fine! Nobody knew why that happened and only the dietician could change it. After she "changed" it, they still brought him the same food. We had to take him food daily, which unfortunatly we could only take him dinner. Medications, he told them not to give him Oxycodone. It was "changed", when I asked about his daily meds they had given him the Oxy! He would halucinate with that. So earlier I called and wanted to make sure they didn't give it to him and they told me no, that it had been days since he had it. I get there and my dad seemed "off" I talked to the nurse and she said they gave him Oxy. I said someone had said no, her response " she must have just guessed". What?? Then she laughed! They take forever to do anything for patients. It was so sad seeing my dad doing nothing for days. I forgot to mention a nurse came in with a document for my dad to sign. Thankfully we were there and it was for his depression medication. First of all, he doesn't take any depression medications! When we told her that she looked at the paper and said oh my bad this is not for you it's for another patient. So I'm assuming that if we had not been there, my dad who is mainly a Spanish speaker would not have understood what was being given to him and maybe would have signed it and they would have started to give him that medication. We called and complained about several things and we were supposed to get a call back from the director. It' been over a week and nobody has called us. My dad lost 5 lbs in 6 days from being there because he was not eating the pureed food. When I call to let them know I was taking my dad out they told me there was nobody there to discharge him so just to be aware that I would have to sign the AMA. My Dad's health and well-being is definitely a thousand times more important and I would never leave him in that type of "care" if you can call it that. Before we left one of the nurses whispered to me your dad should not be here he's not getting any kind of special care here that he wouldn't be getting at home.

Anthony

Jun 2026

via Google ↗

For me, the key factors were accessibility, cleanliness, my father’s hygiene, transparency in care and changes in condition, and communication from the case or social worker. Accessibility was one of the strongest positives. I had 24/7 access during my father’s stay. I could arrive at 5 a.m. or 11 p.m. and was always let in without issue. While there were official visiting hours, staff were consistently accommodating when I came outside of them. I never felt restricted, which made it easier to stay involved. Regarding cleanliness, the South Side Respiratory unit was generally clean. I did not encounter significant cleanliness issues during his stay, and overall the environment was maintained appropriately. Cleanliness was not a concern. Peoria did a good job maintaining my father’s hygiene given his condition. He was fully dependent on staff for all care and had a tracheostomy, which makes daily care more complex. Most of the time, he was kept clean and well cared for. On a few occasions, I felt he could have benefited from additional bathing between scheduled bath days, but when I raised it, CNA staff were responsive and willing to assist. When it came to over all transparency in care and changes in Condition. This area was mixed. I was regularly invited to quarterly care conferences with nursing, respiratory, therapy, and other staff. These meetings were meant to review progress and allow family input. However, about half the time I was invited, accepted, and never received a call. I did not escalate this, so I also take some responsibility. Staff communication also varied. Some were helpful and approachable, while others were less receptive to questions. Staff generally did well notifying me of changes in condition, but medical terminology sometimes downplayed seriousness. With frequent updates—even for minor issues—it became harder to identify what mattered most. This became clear toward the end when my father developed bed sores. Some were serious but described as “skin irritation” or “abrasions.” Because I could not see them directly, I did not fully understand the severity, which limited my ability to advocate. I do not believe there was neglect, but clearer communication would have helped. In facilities like this, advocacy only works well when families are given clear, accurate information. When it came to Case Worker / Social Worker Support, this was the weakest part of my experience and the main reason I did not rate the facility higher. My social worker, Daniel (no longer with the facility), was very difficult to reach. He rarely answered calls, did not return voicemails, and often did not respond to emails. When he did respond, follow-through was inconsistent. Important issues such as transportation, VA hearing aid replacement, guardianship paperwork, and care coordination often stalled due to this lack of communication. The only reliable way to reach him was in person, but even then he was frequently unavailable. On the positive side, I built a strong relationship with the admissions liaison, Justin. He was a major reason I chose and stayed with this facility. He consistently went beyond his role to help coordinate care and connect me with the right people, including nursing leadership, billing, respiratory staff, transport, and nurse practitioners. He was responsive, dependable, and followed through on everything he said. Even after my father passed, he continued to check in and is planning to attend the funeral. His support made a meaningful difference. Overall, I am satisfied with the care my father received. Despite the issues, I believe this is a good facility, and I would consider using it again if needed. It is never easy placing a loved one in long-term care, but I felt I could trust he was being cared for. Ultimately, I’ve learned that care quality depends heavily on how involved you are as an advocate. The more involved, the more likely issues are addressed quickly. After three years across multiple facilities, this is the most consistent truth I’ve seen.

Sam

May 2026

via Google ↗

My step mom was here over 2 years ago, my dad is there now. I recognize a lot of the faces that were there when she was here. That kind of tenure tells me this is an awesome place. And based on her level of care and his now, 5 stars is the minimum rating. Yes the food is institutional, but it’s nutritious and if you don’t like it, they’ll find you something. All you have to do is ask. What I find to be the case in most of these places is, you get the care you DESERVE. So be patient (both the patient and your family members). There is not one person standing around doing nothing, every single team member is busting their butt to take care of our people.

Brenda Orellana

Feb 2026

via Google ↗

We will forever be grateful to this rehabilitation center and the incredible staff who work there. My mom spent a full year, and when she arrived she could not walk and had a 22 inch open wound. Today thanks to the dedicated staff she was able to go home. A very special thank you to the PT dept. Specially Steve,Liz Maria and Rene. Your hard work and dedication changed her life. Kenya the best and most amazing wound care nurse. Who week by week cleaned,and help heal. Now still open but about 4 inches and looks beautiful. We also want to recognize Rosa,Sue Maribel,Arnie,Candice,Patrick,Louie,Sheena, Kris,Cora,Jackie Crystal,Jen and so many more that supported us along the way. There are honestly too many names but please know you are appreciated. Thank you to the best medical Provider Richard! The best, no words to thank him for his care. And always available 24-7. Thank you to Social service Dominique and Alyssa. Our caring nutritionist Brittney,and our weekend greeter Lizzy. Aracely fir always setting up transportation. I know I am missing names, but know this year could mot have happened without each and every one of you. Keep going! Keep caring! You didn't just provide care you became family. Thank you thank you from the bottom of our hearts.