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Reviews of Cone Health Penn Nursing Center are mixed, with families split between praising the cleanliness and compassionate care their loved ones received and reporting frustrating delays in getting basic assistance. Several reviewers highlight staff longevity and a caring admissions process, while others describe long waits for help with bathroom needs and cold food.
AI-generated from reviews and community data.
Cone Health Penn Nursing Center is a senior living community in Reidsville, North Carolina offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 2.8 out of 5 across 12 reviews.
Cone Health Penn Nursing Center is a skilled nursing and long-term care facility in Reidsville, North Carolina, with a licensed capacity of 82 residents.
Family experiences at the facility are sharply divided. Positive reviewers consistently describe a clean environment, engaged activity staff, and a core group of compassionate caregivers with strong tenure who provide continuity. One family noted the admissions staff as "friendly and communicative," and another highlighted that the facility is "clean and the food looks amazing." However, other families report significant concerns about staffing levels and response times. Multiple reviewers describe bathroom assistance wait times exceeding one hour, and one family mentioned a staff member dismissing a call for help. Additionally, some families noted cold food delivery.
The facility holds a 2.8 out of 5 Google rating based on 12 reviews. The ratings reflect both strong appreciation for cleanliness, compassionate care from tenured staff, and activities programming, alongside serious frustration about responsiveness to resident needs and inconsistency in care quality.
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Help Me Choose2.8overall · 12 ratings combined
2.8★ on Google (12)
Anne Taylor
Jun 2025
The staff are over worked and do not have the time to care for the patients. I know of several times a patient turned on the light for bathroom assistance and had to wait over an hour. One time I was in the room the tech came in turned the light out and said I am busy. It took over an hour then the NT came in placed her on the commode and went to lunch. She waited 20 minutes after pulling the assistance light to get off the commode. This is totally unacceptable.
Clarence Davis
Jun 2025
Clean and well kept up some staff have are polite and care.But my mom a patient there has to wait long periods of time to get someone to help her to bathroom sometimes over a hour. Food trays delivered cold.
Myla Barnhardt
Dec 2024
Mostly a highly compassionate staff who round regularly on residents. There are quite a few employees who have longevity at the facility, and that continuity of care is important to residents. The activity staff is very engaged with residents, meeting a range of interests.
Kat Robinson
Jul 2024
My mother-in-law is at this facility and is being very well cared for. She can be stubborn but they deal with that in stride. It is clean and the food looks amazing. We visit at unpredictable hours morning, noon, and night, and have always been greeted by the staff. They are respectful of her and us when dealing with anything that arises. I highly recommend this facility.
A VANDERLINDEN
Jul 2023
I will always be grateful to the admissions staff who admitted my father under less than ideal circumstances. They were friendly and communicative. I can not say enough about the facility and care, the place is clean, no odors, staff is always friendly and helpful, even on days when they obviously have their hands full. I visited daily and never saw a patient in need of anything or a situation that was not addressed. Even visiting relatives commented on how well this facility runs. This place deserves 5-stars throughout, especially compared to the other facilities that I visited before placing my father. I thank everybody at Penn Nursing Center to make his final days as good as possible!
4 inspection visits in the last three years, 17 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Install corridor and hallway doors that block smoke.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 31, 2025
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 31, 2025
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 26, 2025
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 31, 2025
Have approved installation, maintenance and testing program for fire alarm systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2025
Have elevators that firefighters can control in the event of a fire.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2025
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2025
Install a fire alarm system that can be heard throughout the facility.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 23, 2023
Use approved construction type or materials.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 23, 2023
Have properly installed electrical wiring and gas equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 23, 2023
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 5, 2022
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 5, 2022
Install corridor and hallway doors that block smoke.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 5, 2022
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 5, 2022
Meet other general requirements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 5, 2022
Have properly installed electrical wiring and gas equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 5, 2022
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 5, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Cone Health Penn Nursing Center offers Skilled Nursing / Long Term Care.
Cone Health Penn Nursing Center is located at 618-A S Main Street in Reidsville, North Carolina.
Reviews of Cone Health Penn Nursing Center are mixed, with families split between praising the cleanliness and compassionate care their loved ones received and reporting frustrating delays in getting basic assistance. Several reviewers highlight staff longevity and a caring admissions process, while others describe long waits for help with bathroom needs and cold food.
Cone Health Penn Nursing Center had 4 government inspection visits in the last three years, with 17 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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