MyLivingChoice

The Pearl of Naperville

200 Martin Avenue

4.1(189 ratings)· Naperville average: 4.4

The Pearl of Naperville, photo 11 / 5

Quick Facts

Total units
115
Medicare rating
3 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
115
Hospital proximity
Minutes from Edward Hospital
Dialysis access
In-house dialysis unit nearing completion
Memory care support
Staff trained in Alzheimer's and memory care
Respite care
Customized short-term respite stays offered

What Families Think

Families describe The Pearl of Naperville as a skilled nursing and rehab facility where individual staff members—nurses, CNAs, social workers, and admissions staff—are repeatedly singled out for compassionate, attentive care. At the same time, a notable number of reviewers report serious lapses in basic care, cleanliness, and staffing consistency, particularly during nights, weekends, or when relying on agency staff rather than the permanent team.

The Good

  • Staff and nurses frequently praised by name for compassion
  • Therapy team called thorough and effective for rehab stays
  • Social workers and admissions praised for communication
  • Recently remodeled dining room, therapy room, and cafe
  • Wound care and clinical specialty teams well regarded

The Bad

  • Several reports of serious cleanliness/staffing lapses, including unemptied waste
  • Multiple reviewers described slow or neglectful response, one citing an ER incident
  • Multiple reviewers criticized food quality and presentation
  • One report of staff discussing confidential patient details in hallways

AI-generated from reviews and community data.

The Pearl of Naperville is a senior living community in Naperville, Illinois offering Memory Care and Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 4.1 out of 5 across 189 reviews.

About The Pearl of Naperville

The Pearl of Naperville provides short-term post-hospital rehabilitation and long-term care in Naperville, Illinois, situated minutes from Edward Hospital. The community offers complex clinical care alongside superior rehabilitation services tailored to each resident's individual needs.

Specialized services include orthopedic rehabilitation, pulmonary rehabilitation, cardiac care, and wound care. The facility features a soon-to-be completed in-house dialysis unit. Staff are trained and experienced in caring for residents with Alzheimer's disease and other memory-limiting conditions through specialized memory care programming.

The community emphasizes a personalized approach to care, with customized respite stays available to address gaps in loved ones' care plans. Long-term care services are designed to meet the full spectrum of resident needs through comprehensive, tailored support.

The Pearl of Naperville maintains state-of-the-art healthcare facilities with a range of amenities designed to enhance comfort and safety. The surrounding grounds and facility design support resident well-being and lifestyle engagement.

Types of Care at The Pearl of Naperville

Memory CareSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

Need help deciding?

Tell us what you're looking for and we'll match you with communities that fit. Free, and you choose who contacts you.

Help Me Choose

Reviews of The Pearl of Naperville

4.1overall · 189 ratings combined

4.1★ on Google (189)

Shawna Owen

Jun 2026

via Google

⭐⭐⭐⭐⭐<br><br>I don’t normally write reviews, but I felt like I had to after everything Dakota did for our family. Losing our mom was one of the hardest things we’ve ever gone through, and she was there for us every step of the way. She always took the time to explain things, answer our questions, and never made us feel rushed.<br>What really meant the most to us was that she stayed after her shift to make sure everything was taken care of and that our family had what we needed. After our mom passed, Dakota actually called us at home a few days later just to check in and see how we were holding up. That simple act of kindness meant more to us than she probably knows. She didn’t have to do that, but it meant so much knowing she truly cared.<br>In a world where people are so quick to move on to the next thing, she really made us feel like our mom mattered and that we mattered. We will never forget her kindness, compassion, and the comfort she brought us during such a difficult time. She is truly one of a kind, and we’re so thankful she was there when we needed her most.

Shawna Owen

Jun 2026

via Google

⭐⭐⭐⭐⭐ I don’t normally write reviews, but I felt like I had to after everything Dakota did for our family. Losing our mom was one of the hardest things we’ve ever gone through, and she was there for us every step of the way. She always took the time to explain things, answer our questions, and never made us feel rushed. What really meant the most to us was that she stayed after her shift to make sure everything was taken care of and that our family had what we needed. After our mom passed, Dakota actually called us at home a few days later just to check in and see how we were holding up. That simple act of kindness meant more to us than she probably knows. She didn’t have to do that, but it meant so much knowing she truly cared. In a world where people are so quick to move on to the next thing, she really made us feel like our mom mattered and that we mattered. We will never forget her kindness, compassion, and the comfort she brought us during such a difficult time. She is truly one of a kind, and we’re so thankful she was there when we needed her most.

Christine Yesutis

Jun 2026

via Google

The Pearl of Naperville became my mom’s home in 2022, and I cannot say enough wonderful things about the incredible staff who cared for her throughout her time there.<br><br>The nursing team—including Dakota, Reyna, Jenny (Wound Nurse), Sunshine, Felicia, and Dominique—is truly exceptional. They are compassionate, empathetic, attentive, and genuinely caring. They treated my mom like a queen and always made her feel valued, respected, and loved.<br><br>The CNAs also deserve special recognition. Jenny, Cecilia, Lauren, Shaw, Marayah, Tammie, and Kayla provided loving, nurturing, and patient care every day. Their kindness and dedication made a meaningful difference in my mom’s comfort and quality of life.<br><br>The front desk receptionists—Brittany, Dyonne, Rochelle, and Grace—are the heart of The Pearl. Whether in person or over the phone, they always greet families with warmth and kindness. Their presence helps create a welcoming, home-like environment where support is always felt.<br><br>Chonelle in Admissions is consistently helpful and approachable, always willing to assist with a smile, even beyond admissions-related needs. Romma keeps the facility spotless and brings kindness into everything she does. Maddie, the Social Worker, is compassionate, supportive, and always available when help is needed.<br><br>Miguel and Damarius from maintenance were always responsive and willing to help my mom with anything she needed, including small tasks and technology support, always with patience and a smile. Jill, the Activity Director, provides engaging and thoughtful activities for residents of all abilities. Administrator Kevin leads with fairness, kindness, and accessibility, always available when needed.<br><br>The Pearl of Naperville is much more than a care facility—it is a true community filled with people who genuinely care.<br><br>While our experience was overwhelmingly positive, there are a few areas where improvements could enhance the experience even further. Extending weekend visiting hours would make a meaningful difference for families. After 5:00 p.m., it can be difficult to find someone available to open the doors, especially as staff are managing medication distribution and deliveries. Additional support during these hours would help improve access for visitors while maintaining safety and workflow.<br><br>The difference between full-time staff and agency staff was also noticeable at times. The permanent team consistently provides exceptional, compassionate care, and it would be beneficial for them to have more opportunities and hours to continue building those strong relationships with residents. This feels more like a broader staffing or corporate issue rather than a reflection of the on-site leadership, which has always been responsive and caring.<br><br>Lastly, the dining experience could be improved. During my mother’s stay, I often supplemented meals with takeout, as some of the food lacked appeal in presentation, flavor, or recognizability. Improving the consistency, presentation, and overall quality of meals would greatly enhance residents’ day-to-day experience.<br><br>These comments come from a place of deep appreciation. The extraordinary care, compassion, and dignity shown to my mother by the staff at The Pearl will always be remembered and deeply valued by our family.

Gwendolyn Weatherspoon

Jun 2026

via Google

For the nine months that my Mom had been here at the Pearl of Naperville I have been mostly pleased with the services and assistance we have received from the staff. Five plus stars for CNA Tammie Sullivan. Tammie has helped us tremendously with my Mom’s transition here. Tammie’s is a very considerate caring person. She goes the extra miles for my Mom without us/me asking.🙏🏽🤗 For example, today is Tammie’s day off and she came into the Pearl to make sure that my Mom is up and dressed for her birthday. 🥳 Also, kudos to Jenny and her wound specialist team for taking care of my mom expeditiously and keeping me updated each and every time.

Kristie Diers

May 2026

via Google

Whatever you do - do not go to this facility. It’s a complete joke. After repeated attempts to get proper care for a relative in rehab, it’s been nothing but excuses and chaos. Their food is unacceptable and their care is even worse. Stay away!

Request information

Ask about availability, pricing, or a tour. Your details go only to The Pearl of Naperville, never sold or shared.

Government Inspection History

18 inspection visits in the last three years, 65 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

May 5, 2026Health Complaint1 citation
  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 7, 2026

Feb 5, 2026Health Complaint1 citation
  • Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 12, 2026

Dec 18, 2025Fire Safety StandardHealth Standard8 citations
  • Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 24, 2025

  • Install an approved automatic sprinkler system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 2, 2026

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 24, 2025

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 2, 2026

  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 24, 2025

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 24, 2025

  • Install a two-hour-resistant firewall separation.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 2, 2026

  • Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 24, 2025

Apr 22, 2025Health Complaint1 citation
  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Apr 25, 2025

Mar 5, 2025Health Complaint1 citation
  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 13, 2025

Feb 6, 2025Health Complaint1 citation
  • Reasonably accommodate the needs and preferences of each resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 12, 2025

Feb 2, 2025Health Complaint3 citations
  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 7, 2025

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 7, 2025

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 7, 2025

Jan 2, 2025Health Complaint1 citation
  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 6, 2025

Nov 1, 2024Health Complaint1 citation
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Nov 13, 2024

Oct 6, 2024Health Complaint4 citations
  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 14, 2024

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 14, 2024

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 14, 2024

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 14, 2024

Sep 19, 2024Fire Safety StandardHealth Standard21 citations
  • Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 1, 2024

  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 1, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 1, 2024

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 7, 2024

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 7, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 7, 2024

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 7, 2024

  • Have properly located and lighted "Exit" signs.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 7, 2024

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 7, 2024

  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 1, 2024

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 14, 2024

  • Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 7, 2024

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 7, 2024

  • Follow proper procedures when the fire alarm was out of service for more than 4 hours.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 7, 2024

  • Install an approved automatic sprinkler system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 7, 2024

  • Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 7, 2024

  • Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 7, 2024

  • Provide properly sized and located linen or trash receptacles.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 7, 2024

  • Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 1, 2024

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 1, 2024

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 14, 2024

Aug 18, 2024Health Complaint2 citations
  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 22, 2024

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 22, 2024

Aug 1, 2024Health Complaint2 citations
  • Provide for the safe, appropriate administration of IV fluids for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 6, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 6, 2024

May 20, 2024Health Complaint2 citations
  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 22, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 22, 2024

Apr 4, 2024Health Complaint1 citation
  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 11, 2024

Nov 30, 2023Fire Safety StandardHealth Standard13 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 8, 2023

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 29, 2023

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 29, 2023

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 29, 2023

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 29, 2023

  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 8, 2023

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 12, 2024

  • Install a two-hour-resistant firewall separation.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 29, 2023

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 29, 2023

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 8, 2023

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 8, 2023

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 8, 2023

  • Allow residents to self-administer drugs if determined clinically appropriate.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 8, 2023

Nov 21, 2023Health Complaint1 citation
  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 5, 2023

Nov 15, 2023Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 22, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does The Pearl of Naperville offer?

The Pearl of Naperville offers Memory Care and Skilled Nursing / Long Term Care.

Where is The Pearl of Naperville located?

The Pearl of Naperville is located at 200 Martin Avenue in Naperville, Illinois.

What do families say about The Pearl of Naperville?

Families describe The Pearl of Naperville as a skilled nursing and rehab facility where individual staff members—nurses, CNAs, social workers, and admissions staff—are repeatedly singled out for compassionate, attentive care. At the same time, a notable number of reviewers report serious lapses in basic care, cleanliness, and staffing consistency, particularly during nights, weekends, or when relying on agency staff rather than the permanent team.

How did The Pearl of Naperville do on recent health and safety inspections?

The Pearl of Naperville had 18 government inspection visits in the last three years, with 65 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit The Pearl of Naperville?

Submit the Request Information form on this page to connect with The Pearl of Naperville and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at The Pearl of Naperville? Claim this listing to update photos, pricing, and details. It's free.

Nearby Communities

Other senior living options within 25 miles of Naperville.

Prefer to stay home?

Home care agencies serving Naperville bring help to the house: daily living, companionship, and respite for family caregivers.

All home care agencies in Naperville