MyLivingChoice

PathWell Home Health (fka Caring Angels Home Health)

118 Creekside Ln

4.2(23 ratings)· Winchester average: 4.3

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PathWell Home Health (fka Caring Angels Home Health) logo
PathWell Home Health (fka Caring Angels Home Health), photo 1

Quick Facts

Service area
Serves Winchester, Virginia and surrounding region
Coverage area extent
Covers northern Virginia and northeastern West Virginia
Billing model
Most costs covered by Medicare or insurance
Recent rebrand
Recently renamed from Caring Angels Home Health

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

PathWell Home Health (formerly Caring Angels Home Health) provides in-home skilled nursing, aide, and therapy services to patients in and around Winchester, Virginia. Reviews are sharply mixed: one family praised specific nurses and a physical therapist for excellent, coordinated care, while several others reported serious problems with staffing, communication, and billing.

What reviewers praise

  • Specific nurses and PT praised for compassionate, knowledgeable care
  • Staff helped resolve a Medicaid coverage gap for a patient
  • Coordinated team approach across nursing and therapy disciplines

What reviewers flag

  • Multiple reports of understaffing causing delayed or missed visits
  • Several reviewers said phone calls and on-call nurse went unanswered
  • One report of being billed for services that did not happen
  • One reviewer said management prioritized profit over patient and staff care

AI-generated from reviews and community data.

PathWell Home Health (fka Caring Angels Home Health) is a home health agency serving Winchester, Virginia offering Home Health. Amenities include Emergency Call System, Wheelchair Accessible and 24-Hour Staff. Families rate it 4.2 out of 5 across 23 reviews.

About PathWell Home Health (fka Caring Angels Home Health)

PathWell Home Health, formerly known as Caring Angels Home Health, provides home healthcare services in Winchester, Virginia and surrounding areas. The organization serves older adults who wish to age at home while managing illnesses or injuries.

PathWell offers a comprehensive range of home healthcare services including skilled nursing, home health aides, and physical, occupational, and other therapies. Care is delivered by nurses and therapists who travel to patients' homes to provide treatment. The organization emphasizes a coordinated team approach across all disciplines to deliver quality care tailored to individual patient needs.

Each patient receives a customized plan of care developed to help them achieve their health goals and maintain their quality of life. Home healthcare requires a doctor's prescription, and most costs are covered by Medicare or other insurance plans, with many patients receiving full coverage of expenses.

Types of Care at PathWell Home Health (fka Caring Angels Home Health)

Home Health

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Medication Management

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Reviews of PathWell Home Health (fka Caring Angels Home Health)

4.2overall · 23 ratings combined

4.2★ on Google (23)

Emily Flowers

May 2025

via Google ↗ · Report

I take care of my 83 yr old father with multiple health issues. After surgeries Pathwell is ordered for nursing PT etc. I can't say enough good things. Everyone has been helpful and kind and patient. Rick his PT really thinks outside of the box and is just a great guy. Susan one of the nurses is just a joy to be around. Recently I found out my father's Medicaid benefits were cancelled due to a paperwork error and I thought his services weren't covered. Melissa (another RN) called to schedule and I explained the situation she said no problem let me call the office, was able to confirm another insurance would pick up the cost and he could still get the care he needed. She came as scheduled and was incredible, upbeat, personable and very knowledgeable. Thank you all for everything you do for my dad!

Gina Sanford

Mar 2025

via Google ↗ · Report

Horrible customer service! I used Caring Angels back in 2021 for a short time. They charged me for services that didn’t happen. I’m now getting calls about an amount due and I cant reach a real Person to talk to. Horrible!

Ryan Arthur

Oct 2023

via Google ↗ · Report

Awful service. I’ve been trying to work with them for six months to get my mother help and just today they told me I was basically out of luck scheduling a speech therapist for her. Throughout the entire time communicating with them was difficult. This is precious time lost and I couldn’t be more upset.

Steven Lockhart

Sep 2023

via Google ↗ · Report

Management sleeps, smokes, and goes to McDonald's all day. Most clinicians have no clue what they are doing and management does not care if patients are getting the correct treatment. Management does not care about patients or employees only how much money they can make. They will make patients wait weeks at a time between visits because they don't have enough staff and make excuse after excuse. Good luck getting someone to answer the phone. They are suppose to have an on call nurse but they won't answer, make you wait for days or send you to the hospital. They order products off amazon and you might not even get the supplies you need. They have a great LPN but she is the only good thing. Please do yourself a favor and get correct treatment by caring people at another agency.

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Frequently Asked Questions

What types of care does PathWell Home Health (fka Caring Angels Home Health) offer?

PathWell Home Health (fka Caring Angels Home Health) offers Home Health.

Where is PathWell Home Health (fka Caring Angels Home Health) located?

PathWell Home Health (fka Caring Angels Home Health) is located at 118 Creekside Ln in Winchester, Virginia.

What do families say about PathWell Home Health (fka Caring Angels Home Health)?

PathWell Home Health (fka Caring Angels Home Health) carries a 4.2 out of 5 rating from 23 Google reviews. PathWell Home Health (formerly Caring Angels Home Health) provides in-home skilled nursing, aide, and therapy services to patients in and around Winchester, Virginia. Reviews are sharply mixed: one family praised specific nurses and a physical therapist for excellent, coordinated care, while several others reported serious problems with staffing, communication, and billing. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How can families visit PathWell Home Health (fka Caring Angels Home Health)?

Submit the Request Information form on this page, or contact PathWell Home Health (fka Caring Angels Home Health) directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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