Kathleen Price
Jul 2026
The aid came one day late them was over an hour late.
PathWell Home Health (fka Caring Angels Home Health)
118 Creekside Ln4.2(23 ratings)· Winchester average: 4.3
Quick Facts
- Service area
- Serves Winchester, Virginia and surrounding region
- Coverage area extent
- Covers northern Virginia and northeastern West Virginia
- Billing model
- Most costs covered by Medicare or insurance
- Recent rebrand
- Recently renamed from Caring Angels Home Health
What Families Think
PathWell Home Health (formerly Caring Angels Home Health) provides in-home skilled nursing, aide, and therapy services to patients in and around Winchester, Virginia. Reviews are sharply mixed: one family praised specific nurses and a physical therapist for excellent, coordinated care, while several others reported serious problems with staffing, communication, and billing.
The Good
- Specific nurses and PT praised for compassionate, knowledgeable care
- Staff helped resolve a Medicaid coverage gap for a patient
- Coordinated team approach across nursing and therapy disciplines
The Bad
- Multiple reports of understaffing causing delayed or missed visits
- Several reviewers said phone calls and on-call nurse went unanswered
- One report of being billed for services that did not happen
- One reviewer said management prioritized profit over patient and staff care
AI-generated from reviews and community data.
About PathWell Home Health (fka Caring Angels Home Health)
PathWell Home Health, formerly known as Caring Angels Home Health, provides home healthcare services in Winchester, Virginia and surrounding areas. The organization serves older adults who wish to age at home while managing illnesses or injuries.
PathWell offers a comprehensive range of home healthcare services including skilled nursing, home health aides, and physical, occupational, and other therapies. Care is delivered by nurses and therapists who travel to patients' homes to provide treatment. The organization emphasizes a coordinated team approach across all disciplines to deliver quality care tailored to individual patient needs.
Each patient receives a customized plan of care developed to help them achieve their health goals and maintain their quality of life. Home healthcare requires a doctor's prescription, and most costs are covered by Medicare or other insurance plans, with many patients receiving full coverage of expenses.
Types of Care
Home Health and Hospice
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Help Me ChooseReviews
4.2overall · 23 ratings combined
4.2★ on Google (23)
Emily Flowers
May 2025
I take care of my 83 yr old father with multiple health issues. After surgeries Pathwell is ordered for nursing PT etc. I can't say enough good things. Everyone has been helpful and kind and patient. Rick his PT really thinks outside of the box and is just a great guy. Susan one of the nurses is just a joy to be around. Recently I found out my father's Medicaid benefits were cancelled due to a paperwork error and I thought his services weren't covered. Melissa (another RN) called to schedule and I explained the situation she said no problem let me call the office, was able to confirm another insurance would pick up the cost and he could still get the care he needed. She came as scheduled and was incredible, upbeat, personable and very knowledgeable. Thank you all for everything you do for my dad!
Gina Sanford
Mar 2025
Horrible customer service! I used Caring Angels back in 2021 for a short time. They charged me for services that didn’t happen. I’m now getting calls about an amount due and I cant reach a real Person to talk to. Horrible!
Ryan Arthur
Oct 2023
Awful service. I’ve been trying to work with them for six months to get my mother help and just today they told me I was basically out of luck scheduling a speech therapist for her. Throughout the entire time communicating with them was difficult. This is precious time lost and I couldn’t be more upset.
Steven Lockhart
Sep 2023
Management sleeps, smokes, and goes to McDonald's all day. Most clinicians have no clue what they are doing and management does not care if patients are getting the correct treatment. Management does not care about patients or employees only how much money they can make. They will make patients wait weeks at a time between visits because they don't have enough staff and make excuse after excuse. Good luck getting someone to answer the phone. They are suppose to have an on call nurse but they won't answer, make you wait for days or send you to the hospital. They order products off amazon and you might not even get the supplies you need. They have a great LPN but she is the only good thing. Please do yourself a favor and get correct treatment by caring people at another agency.
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