Patricia Ruiz
May 2026
Employees are very nice and they make the effort to help the patients
GEM Transitional Care Center
716 South Fair Oaks Ave
3.5(32 ratings)· Pasadena average: 4.4
1 / 5Quick Facts
- Total units
- 75
- Medicare rating
- 2 of 5
- Ownership
- For profit, Limited Liability company
- Certified beds
- 75
- Room type
- No private rooms available
- Licensed capacity
- Licensed for up to 75 residents
CMS Care Compare
What Families Think
Reviews of GEM Transitional Care Center are sharply divided: several families praise the nursing, therapy, and social work staff by name for compassionate, attentive care, while other reviewers describe serious cleanliness and supply issues. With a 3.5 rating from 32 reviews, experiences here seem to vary significantly depending on timing and specific staff involved.
The Good
- Therapy staff praised for patience and dedication
- Nursing and CNA staff noted for compassionate, dignified care
- Social workers praised for guiding families through the process
- Staff described as friendly and welcoming to visitors
The Bad
- One report of multiple patient deaths in a short period
- One report of roaches and unsanitary conditions in rooms
- One report of running out of diapers and soap
- One report of dirty linens and trash left in facility
- One reviewer noted worn equipment and no private rooms
AI-generated from reviews and community data.
About GEM Transitional Care Center
GEM Transitional Care Center is a skilled nursing / long term care community in Pasadena, California. The community is licensed for up to 75 residents.
Families rate GEM Transitional Care Center 3.5 out of 5 based on 32 Google reviews.
Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.
Types of Care
Skilled Nursing / Long Term Care
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Help Me ChooseReviews
3.5overall · 32 ratings combined
3.5★ on Google (32)
Marky Mark
May 2026
They treat me with kindness and a warm welcoming when I come in to see my friend Jonathan Olsen!😃😊
glaiza imbag
May 2026
My family and I will never forget the care my mom received at GEM TCU during one of the hardest seasons of our lives after her stroke. This team didn’t just do their jobs they showed heart. Angela and Chris in Physical Therapy pushed my mom with patience, strength, and encouragement when she needed it most. Roi and JP in Occupational Therapy helped her take back pieces of her independence, step by step, with so much dedication and compassion. To the nursing team Bobby (RN), Josephine and Carmen (LVNs), and special shoutout to Analyn and Patricia (CNAs) thank you for treating my mom not just as a patient, but as a person. Your kindness, attentiveness, and genuine care brought comfort and dignity to her every single day. And to social worker Josephine, thank you for being there for our family, guiding us, supporting us, and making sure we were never alone in the process. Because of all of you, my mom felt cared for, respected, and encouraged to keep going. Because of all of you, our family had peace of mind. You didn’t just help her recover, you made a lasting impact on our lives. **Truly grateful. You all deserve to be recognized.**
Amire Johnson
Sep 2025
If I could give this place zero stars I would! This place is horrible! 3 Patients have passed in the last 2-3 months. Any complaints given to RN Or any other on top of RN Don’t do anything They run out of diapers and restock till family member complains! No soap to shower them restrooms contain no paper towels for their employees or residents guest. They want to be on top of infection control but if you go to the back area of the facility they have dirty linens bags on the grown bags of trash a complete mess. Last but not least big roaches in the their rooms. DO NOT BRING YOUR LOVE ONES HERE!!!
Becky Rios
Oct 2021
My mom was a patient there for 8 days in October 2021. Very friendly and caring staff. Large portions of hot meals three times a day, too much food for senior appetites. The place has signs of wear with equipment and could use new wheelchairs, walkers and remodeled bathrooms. No private rooms.
Frequently Asked Questions
What types of care does GEM Transitional Care Center offer?
GEM Transitional Care Center offers Skilled Nursing / Long Term Care.
Where is GEM Transitional Care Center located?
GEM Transitional Care Center is located at 716 South Fair Oaks Ave in Pasadena, California.
What do families say about GEM Transitional Care Center?
Reviews of GEM Transitional Care Center are sharply divided: several families praise the nursing, therapy, and social work staff by name for compassionate, attentive care, while other reviewers describe serious cleanliness and supply issues. With a 3.5 rating from 32 reviews, experiences here seem to vary significantly depending on timing and specific staff involved.
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