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Reviewers are sharply split on Parkway Health & Rehabilitation Center: many praise a warm, professional admissions process and a clean, welcoming building, while a notable cluster of one-star reviews describe serious neglect, slow response to calls, and medication mix-ups at discharge. Families considering this community should weigh the strong front-of-house experience against the recurring safety concerns raised by several reviewers.
AI-generated from reviews and community data.
Parkway Health & Rehabilitation Center is a senior living community in Memphis, Tennessee offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.6 out of 5 across 24 reviews.
Parkway Health & Rehabilitation Center is a skilled nursing and long-term care facility located in Memphis, Tennessee. The center offers rehabilitation and ongoing nursing care for residents requiring medical support and daily assistance.
Families consistently praise the facility's cleanliness and welcoming environment. The admissions team draws particular recognition for being knowledgeable, professional, and attentive; one family noted the admissions director "displayed concern for my Mother which gave me a feeling of calm." Several families also highlight engaged, qualified staff members who are responsive to questions and concerns. However, reviews reveal significant inconsistencies in care quality. While some residents report feeling safe and well cared for, others describe serious gaps in assistance, including medication management failures after discharge, delayed responses to patient calls, and concerns about basic care like bathroom assistance and food access.
With a 3.6 out of 5 Google rating based on 24 reviews, Parkway shows a stark divide between positive experiences, often centered on the admission process and facility appearance, and negative experiences focused on day-to-day care delivery. Families considering this facility should plan regular, frequent in-person visits to monitor their loved one's care.
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Help Me Choose3.6overall · 24 ratings combined
3.6★ on Google (24)
Courtney Phillips
Jun 2026
I would like to thank Parkway Health & Rehabilitation center for their professional and compassionate service especially Mr.Joy with his warm welcoming greeting to the facility and his clear explanation about the process on our tour through the building.
Chasity
Jun 2026
The Staff was very welcoming! Mr. Joy made my family feel very satisfied with the care the Rehabilitation Center has shown! I would definitely recommend to others!
Erika Anderson
Jun 2026
I had a wonderful experience with the admissions process. The admissions team was professional, welcoming and very helpful every step of the way. They answered all my questions and made the process smooth and stress free. I highly recommend this facility.
Mario Mackey
Jun 2026
Parkway health is a nice facility and the care is good. I have been in the facility for quite some time and they have steadily improved. I would highly recommend
Kenneth Jackson
Jun 2026
The facility is great, staff is friendly. They took care of my father when he was in their care. Now that I'm in their care I feel safe and well taken care. I would highly recommend parkway!!
4 inspection visits in the last three years, 34 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 25, 2026
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 9, 2025
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 9, 2025
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 9, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 9, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 9, 2025
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 9, 2025
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 9, 2025
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 9, 2025
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 9, 2025
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 9, 2025
Have approved installation, maintenance and testing program for fire alarm systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 9, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 9, 2025
Have properly installed electrical wiring and gas equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 9, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 25, 2025
Have approved installation, maintenance and testing program for fire alarm systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 25, 2025
Have properly installed electrical wiring and gas equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 25, 2025
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 25, 2025
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 25, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 25, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 25, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 25, 2025
Respond appropriately to all alleged violations.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Sep 28, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedCorrected Sep 28, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity G of L: actual harm, isolatedCorrected Sep 28, 2024
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 18, 2024
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 16, 2024
Protect each resident from the wrongful use of the resident's belongings or money.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 28, 2024
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 28, 2024
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 28, 2024
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 2, 2024
Help the resident make transportation arrangements to and from radiology services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 28, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 28, 2024
Make sure that a working call system is available in each resident's bathroom and bathing area.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 28, 2024
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Parkway Health & Rehabilitation Center offers Skilled Nursing / Long Term Care.
Parkway Health & Rehabilitation Center is located at 200 South Parkway West in Memphis, Tennessee.
Reviewers are sharply split on Parkway Health & Rehabilitation Center: many praise a warm, professional admissions process and a clean, welcoming building, while a notable cluster of one-star reviews describe serious neglect, slow response to calls, and medication mix-ups at discharge. Families considering this community should weigh the strong front-of-house experience against the recurring safety concerns raised by several reviewers.
Parkway Health & Rehabilitation Center had 4 government inspection visits in the last three years, with 34 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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