L H
May 2026
It was horrible and so dirty. Nothing to drink or a snack. No care was involved. Everyone was rude. The screamed at patience. I could not sleep because of the loud music and loud talking. Never again - never.
1 / 2Quick Facts
- Total units
- 140
- Medicare rating
- 1 of 5
- Ownership
- For profit, Limited Liability company
- Certified beds
- 140
- Inspections
- View history (45 citations)
- Licensed capacity
- Licensed for up to 140 residents
- Google rating
- 2.1 out of 5 from 56 reviews
CMS Care Compare
What Families Think
Reviewers describe serious, repeated concerns about cleanliness, staffing responsiveness, and basic care quality at this skilled nursing facility. Multiple accounts mention strong odors, unaddressed hygiene needs, uncharted bedsores, and slow or inconsistent communication with families. The community holds a 2.1 out of 5 rating based on 56 Google reviews.
The Bad
- Multiple reports of strong urine/feces odors throughout the building
- Reports of uncleaned patients, bedsores, and rashes going unaddressed
- One account of a staff member handling a resident roughly
- Unanswered call lights and slow staff response noted by visitors
- Reports of cold meals, inconsistent communication, and incomplete PT sessions
- One report of a missed doctor's appointment due to transportation failure
AI-generated from reviews and community data.
Diversicare Of Southaven is a senior living community in Southaven, Mississippi offering Skilled Nursing / Long Term Care. Amenities include Emergency Call System, Wheelchair Accessible and 24-Hour Staff. Families rate it 2.1 out of 5 across 56 reviews.
About Diversicare Of Southaven
Diversicare Of Southaven is a skilled nursing / long term care community in Southaven, Mississippi. The community is licensed for up to 140 residents.
Families rate Diversicare Of Southaven 2.1 out of 5 based on 56 Google reviews.
Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.
Types of Care at Diversicare Of Southaven
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Wheelchair Accessible
Community Amenities
- 24-Hour Staff
- Medication Management
- On-Site Nurse (RN)
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Help Me ChooseReviews of Diversicare Of Southaven
2.1overall · 56 ratings combined
2.1★ on Google (56)
Spencer Brooks
Apr 2026
BEEARE!!! Please never let anyone you care about go to this facility. Case managers at hospitals should be made to go spend the night at Diversicare and endure the terrible smell down every hallway. The condition of the building is deplorable. The staff may be doing their best but I wonder why anyone would associate with such a place as this. My relative was finally moved to another facility after 2 weeks. He had bedsores that were never charted. He was not clean. He said they rarely did anything to help him. No bathrooms in rooms. Seriously, the state of Mississippi should do an internal audit and shut this place down. Awful place!
p
Dec 2025
I see why there’s a big sign that says no photos or videos. They don’t want you documenting the neglect/abuse of their residents. It smelled strongly of urine and feces. There was a nurse who yanked a residents arm and slammed it on a table in front of me and did not care that I had just witnessed that. It makes me wonder what other atrocities take place there when nobody is looking. I would also like to mention we hit the call light when we arrived for a visit and nobody ever came the entire time we were there. The state needs to take a look at this place. I’ll be looking into hotlining.
Tesha
Nov 2025
This is not a facility I would recommend even to my worst enemy!! My FIL was a recent patient for short term rehab. The care overall was subpar. He/we had issues upon entry with the smells of the entire facility. The bathroom in his room was not clean and toilet overflowed on the first day. You could tell that the facility had not had any cosmetic maintenance in decades and when they did start working on it why in the heck did they do wall patch work and sanding while patients were in the room!! The meals were many times cold. The communication was siloed and inconsistent! The PT that he was supposed to have was incomplete and not just because he had restrictions upon arrival. Can you believe we were told that patient meetings counted towards PT hours! How in the heck is talking to the family for info sharing got anything to do with PT!! They were supposed to take him to a doctors appointment during his stay and even after being assured that all parties including transportation were in-the-know, it was not until 15 minutes before the appointment and after my constant inquiries of where is our ride did we find out the driver was not coming. This was an important visit with a cardio specialist that was required to determine next steps!!! The discharge process described to us at entry did NOT happen as we were told. It took almost 3 weeks to get equipment and home health support after discharge. If you have no other option but this facility Im going to pray for you and your family! Be sure to ask about the appeal process with Accenture. This was not shared with us clearly at all! He/we felt like things were not handled effectively or efficiently or satisfactory! AND after all this when we mention this is where he was for rehab to other we get the horrendous looks and stares of Really! Why! that place is not good!! Now if everyone is saying the same thing, what would you think?!
Sandra Johnson
Nov 2025
My father begged to go to the bathroom to move his bowels. Staff told him to "go" in his diaper! He's 81, w/c dependent, but deserves his dignity!!! The place is filthy and reeks of urine. My father's covered in an itchy rash (scabies?), and bruises. I have been a LTC and hospice nurse for over 25 years and this is one of the filthiest I have ever seen! He's on Medicaid.:-(
Government Inspection History
8 inspection visits in the last three years, 45 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Apr 23, 2026Fire Safety StandardHealth ComplaintHealth Standard10 citations
Provide safe, appropriate pain management for a resident who requires such services.
Severity G of L: actual harm, isolatedCorrected May 19, 2026
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity G of L: actual harm, isolatedCorrected May 19, 2026
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 19, 2026
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 19, 2026
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 19, 2026
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 19, 2026
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 19, 2026
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 19, 2026
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 19, 2026
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 19, 2026
Feb 20, 2026Health Complaint2 citations
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Mar 6, 2026
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 6, 2026
Mar 26, 2025Health Complaint2 citations
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Apr 16, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Apr 16, 2025
Mar 20, 2025Fire Safety StandardHealth ComplaintHealth Standard12 citations
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 16, 2025
Reasonably accommodate the needs and preferences of each resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 16, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 16, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 16, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 16, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 16, 2025
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 16, 2025
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 16, 2025
Keep residents' personal and medical records private and confidential.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 16, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 16, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 16, 2025
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 16, 2025
May 8, 2024Health Complaint1 citation
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jun 3, 2024
Apr 9, 2024Health Complaint2 citations
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Apr 2, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Apr 2, 2024
Mar 20, 2024Health Complaint6 citations
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 3, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 3, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 3, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 3, 2024
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 3, 2024
Make sure that a working call system is available in each resident's bathroom and bathing area.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 3, 2024
Nov 2, 2023Fire Safety StandardHealth ComplaintHealth Standard10 citations
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Nov 27, 2023
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity G of L: actual harm, isolatedCorrected Nov 27, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 27, 2023
Install a fire alarm system that can be heard throughout the facility.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 13, 2023
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 27, 2023
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 27, 2023
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 27, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 27, 2023
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 27, 2023
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 27, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Diversicare Of Southaven offer?
Diversicare Of Southaven offers Skilled Nursing / Long Term Care.
Where is Diversicare Of Southaven located?
Diversicare Of Southaven is located at 1730 Dorchester Dr in Southaven, Mississippi.
What do families say about Diversicare Of Southaven?
Reviewers describe serious, repeated concerns about cleanliness, staffing responsiveness, and basic care quality at this skilled nursing facility. Multiple accounts mention strong odors, unaddressed hygiene needs, uncharted bedsores, and slow or inconsistent communication with families. The community holds a 2.1 out of 5 rating based on 56 Google reviews.
How did Diversicare Of Southaven do on recent health and safety inspections?
Diversicare Of Southaven had 8 government inspection visits in the last three years, with 45 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Diversicare Of Southaven?
Submit the Request Information form on this page to connect with Diversicare Of Southaven and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Diversicare Of Southaven? Claim this listing to update photos, pricing, and details. It's free.
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