Robert Brown
Dec 2025
I was very satisfied with the attention given by the nursing staff and crew they were nice and courteous to my needs and comfort
Parklane West Healthcare Center
2 Towers Park Ln
4.1(200 ratings)
1 / 5Quick Facts
- Total units
- 124
- Financial assistance
- Business office helps families with Medicaid applications
What Families Think
Reviews of Parklane West are sharply divided: several families praise the rehab team and nursing staff for compassionate, round-the-clock care and helpful guidance through Medicaid paperwork, while other families report serious lapses in basic care and facility upkeep. The split in experiences suggests care quality may vary significantly by unit, shift, or time period.
The Good
- Rehab team praised as top-tier by families
- Nurses described as caring and attentive
- Business office helps families navigate Medicaid applications
- Staff called compassionate and responsive to questions
The Bad
- One report of a resident left in soiled diaper overnight
- One report of roaches seen in room and restroom
- One report of missed scheduled medications
- One report of staff not accommodating a Spanish-speaking resident
- One report of missing personal belongings after a resident's death
AI-generated from reviews and community data.
About Parklane West Healthcare Center
Parklane West Healthcare Center is a skilled nursing / long term care community in San Antonio, Texas. The community is licensed for up to 124 residents.
Families rate Parklane West Healthcare Center 4.1 out of 5 based on 200 Google reviews.
Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.
Types of Care
Skilled Nursing / Long Term Care
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Help Me ChooseReviews
4.1overall · 200 ratings combined
4.1★ on Google (200)
chereeia brown
Sep 2025
They gave excellent care, especially CNA’s Rocky and Beverly on the third floor. I was in room 307, and they both went above and beyond in their care of me.<br><br>Rocky and Beverly both treated me with sensitivity and dignity. I am forever grateful.
Anthony Carlozzi
Aug 2025
My mom was there 12 days. Her sweater disappeared. Money was taken from her wallet and they serve sausage.Eggs every day for breakfast
Roger Lepley
Jul 2025
Staff was very good and ot and pt very good .
Nikkilov23
Jul 2025
Blatant Negligence. Please don't send your loved one here. While here, my family member was left unmedicated and developed a severe infection. We voiced our concerns to the DON Candace Bennett, Assistant DON and many nurses to include a short female nurse Joe. My grandmother was trashing with discomfort and anxiety for 6 days and nothing was done by the staff to help her. They all ignored her. On the 6th day we called 911 and had her removed for her safety. We were wrong to trust this staff and facility. She left this place with a severe infection, kidney damage from dehydration and a bleeding bald spot from thrashing.
Frequently Asked Questions
What types of care does Parklane West Healthcare Center offer?
Parklane West Healthcare Center offers Skilled Nursing / Long Term Care.
Where is Parklane West Healthcare Center located?
Parklane West Healthcare Center is located at 2 Towers Park Ln in San Antonio, Texas.
What do families say about Parklane West Healthcare Center?
Reviews of Parklane West are sharply divided: several families praise the rehab team and nursing staff for compassionate, round-the-clock care and helpful guidance through Medicaid paperwork, while other families report serious lapses in basic care and facility upkeep. The split in experiences suggests care quality may vary significantly by unit, shift, or time period.
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