Alisa Blanco
Jul 2026
👎 Never take an elderly person to that place. They will mistreat them. They won't look after them at all. But if you want them to die soon, that’s the place to go
1 / 5Quick Facts
- Medicare rating
- 2 of 5
- Ownership
- For profit, Individual
- Certified beds
- 125
- Inspections
- View history (32 citations)
- Rehab partnership
- Refers residents needing more intensive therapy to Encompass
- Specialty care team
- Dedicated wound care nursing team frequently praised
CMS Care Compare
What Families Think
Park Manor of Westchase is a skilled nursing and long-term care facility in Houston that draws strong praise for individual staff members—especially in rehab, wound care, and maintenance—who families say go out of their way for residents. At the same time, a notable number of reviewers describe serious lapses in basic care, slow response times, and communication breakdowns, suggesting an experience that varies significantly depending on which staff and shift a resident encounters.
The Good
- Rehab therapy team frequently credited with helping residents walk again
- Wound care nurses singled out for skilled, attentive treatment
- Many reviewers say building is clean and odor-free
- Families report good communication about health changes and doctor visits
- Specific staff (maintenance, social work, nursing) repeatedly praised by name
- Activities program keeps residents engaged with outings and events
The Bad
- Multiple reports of slow call-button response, some citing 1-2 hour waits
- One report of a resident developing sepsis from an untreated UTI
- Several reviewers describe unanswered phones and poor front-desk responsiveness
- One detailed account of botched discharge planning and missing medical equipment
AI-generated from reviews and community data.
Park Manor of Westchase is a senior living community in Houston, Texas offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.9 out of 5 across 137 reviews.
About Park Manor of Westchase
Park Manor of Westchase is a skilled nursing and long-term care facility in Houston, Texas. The community serves patients requiring post-hospital rehabilitation and ongoing nursing care, with a dedicated rehab wing for stroke recovery and similar acute needs.
Families report starkly different experiences. Five-star reviewers consistently praise staff warmth, cleanliness, and individualized attention. Physical therapy staff like Eddie receive specific recognition for patience and commitment to patient progress. One family moved their father from Dallas to be closer to family and felt the care "set the standard for exceptional care." Kitchen staff are noted for home-style cooking. At the same time, one-star reviews cite serious gaps: unresponsive phone lines, staff who resist care requests or show irritation with family input, and allegations of poor financial management by certain staff members. One family described having to change their father themselves after requesting help went unheeded.
The facility holds a 3.9 out of 5 rating across 137 Google reviews. The split between glowing and deeply negative feedback suggests inconsistent experiences, possibly depending on which staff members or units are involved in a resident's care.
Types of Care at Park Manor of Westchase
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
- Security
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Park Manor of Westchase
3.9overall · 137 ratings combined
3.9★ on Google (137)
Rory rehm
Jul 2026
Mayra, hope it spelled right, is the most kindest, helpful person. I cannot even explain how much she has helped me, been so patient, and full of information. Hope she gets the recognition she deserves.<br>Charlotte
Jane F
Jul 2026
Jonathan is trustworthy, he does what he says he will do and follows up on it. He reliable, dependable, and smells good. Visits me frequently.
Tammy Miles
Jul 2026
Ashley and tangela and Sharon are wonderful workers and they give you respect
Vicki Johnson-Clements
Jul 2026
July 14, 2026<br>TINO is the awesome maintenance engineer at Park Manor! When Mom has an emergency he is very quick to come save the day! No matter the issue, no matter how big or small, Tino takes care of it very quickly and always with a smile! Not only does he take care of maintenance and engineering, I have also noticed if a resident is lost in the halls or dining room …if Tino is around, he is always willing to help them out. I also see he is always on the move and always with a smile! Thank you Tino for all you do for Mom and everyone else as well! I also have to mention a few other awesome staff members at Park Manor Westchase. TANJILA is the SuperWoman Staffing Coordinator who does not just one job but three or four and does them all well...and always with a smile! Then there is ROGER who also is an awesome multi-tasker! He helps run the dining room, delivers morning coffee with a smile and a "Good Morning!" to the residents, helps the residents fill out their menus for the week and all manner of other things. He is kind and always patient with the residents and always has a beautiful smile! ABIGAIL is the dedicated and creative Activities Coordinator who always has ways for the residents to fill their days and lots of fun activities including parties for all the special holidays and more. She too always has a beautiful smile for everyone. Then there is ASHLEY who greets everyone as they come in the door with a smile and heads them in the right direction. She too does more than one job! She definitely is a "Gal Friday". And then there is the Therapy Department with Eddie at the helm. They all do a great job at rehab for the patients but Chris and Greg are the ones who convince my Mom to do her therapy and she doesn't even complain...much! These are just a few of the great staff at Park Manor Westchase. There are many more Audrey, Phoebe, Myra, Paul, Sil and the list goes on. Vicki Johnson-Clements
Government Inspection History
10 inspection visits in the last three years, 32 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Feb 9, 2026Health Complaint1 citation
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionPast Non-Compliance
Jun 11, 2025Health Complaint1 citation
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 30, 2025
Feb 22, 2025Fire Safety StandardHealth ComplaintHealth Standard9 citations
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity J of L: immediate jeopardy, isolatedCorrected Feb 23, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 15, 2025
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 15, 2025
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 15, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 15, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 15, 2025
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 15, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 15, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 15, 2025
Jun 6, 2024Health Complaint2 citations
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 8, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 8, 2024
Jan 31, 2024Health Complaint1 citation
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 29, 2024
Dec 22, 2023Fire Safety StandardHealth ComplaintHealth Standard5 citations
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 31, 2024
Provide properly protected cooking facilities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 31, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 31, 2024
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 31, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2024
Sep 19, 2023Health Complaint1 citation
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Sep 26, 2023
Sep 1, 2023Health Complaint7 citations
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Sep 8, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Sep 8, 2023
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Sep 8, 2023
Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Sep 8, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 8, 2023
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 8, 2023
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 8, 2023
Aug 24, 2023Health Complaint2 citations
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 15, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 15, 2023
Oct 6, 2022Fire Safety StandardHealth Standard3 citations
Provide properly protected cooking facilities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 7, 2022
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 21, 2022
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 21, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Park Manor of Westchase offer?
Park Manor of Westchase offers Skilled Nursing / Long Term Care.
How much does Park Manor of Westchase cost?
Park Manor of Westchase has not published its pricing. For context, communities in Houston that publish rates start around $4,000 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.
Where is Park Manor of Westchase located?
Park Manor of Westchase is located at 11910 Richmond Ave in Houston, Texas.
What do families say about Park Manor of Westchase?
Park Manor of Westchase is a skilled nursing and long-term care facility in Houston that draws strong praise for individual staff members—especially in rehab, wound care, and maintenance—who families say go out of their way for residents. At the same time, a notable number of reviewers describe serious lapses in basic care, slow response times, and communication breakdowns, suggesting an experience that varies significantly depending on which staff and shift a resident encounters.
How did Park Manor of Westchase do on recent health and safety inspections?
Park Manor of Westchase had 10 government inspection visits in the last three years, with 32 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Park Manor of Westchase?
Submit the Request Information form on this page to connect with Park Manor of Westchase and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Park Manor of Westchase? Claim this listing to update photos, pricing, and details. It's free.
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