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Palm Garden Of Winter Haven

1120 Cypress Gardens Blvd

4.5(312 ratings)· Winter Haven average: 4.4

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Palm Garden Of Winter Haven, photo 11 / 5

Quick Facts

Total units
120
Medicare rating
4 of 5

CMS Care Compare

Medicare quality
4.0 of 5 stars

Home Health Compare

Medicare certified
Since 2004
Ownership
For profit, Limited Liability company
Certified beds
120
Accreditation
Accredited by The Joint Commission
Post-discharge care
Outpatient therapy available after discharge
Facility type
Skilled nursing and rehabilitation only, no residential levels

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Most reviewers describe Palm Garden of Winter Haven as clean, welcoming, and staffed by friendly people, with several praising the physical therapy team's effectiveness during short-term rehab stays. However, one detailed report raised serious concerns about slow call bell response times for a resident with a medical condition, pointing to a possible staffing or supervision gap.

What reviewers praise

  • Consistently described as clean and odor-free
  • Physical therapy team praised for kindness and results
  • Staff described as friendly and welcoming
  • Residents appear well cared for and engaged
  • Community feels organized and home-like

What reviewers flag

  • One report of call bells going unanswered for 30-60 minutes
  • One reviewer raised safety concerns tied to slow staff response
  • One mention of urine odor near a resident's room

AI-generated from reviews and community data.

Palm Garden Of Winter Haven is a senior living community in Winter Haven, Florida offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 4.5 out of 5 across 312 reviews.

About Palm Garden Of Winter Haven

Palm Garden of Winter Haven is a skilled nursing and rehabilitation facility in Winter Haven, Florida, offering comprehensive rehabilitative services to help residents return home with maximum independence. The facility features a team of licensed professional therapists who create personalized rehabilitative programs in physical therapy, occupational therapy, and speech therapy.

The community's core focus is on enhancing independence through skilled nursing care and rehabilitation services. Staff members assist residents with daily activities and meals as needed, and the facility maintains an active schedule of daily programs to keep residents engaged and busy rather than isolated in their rooms.

The facility accepts Medicare, Medicaid, and most private insurance plans, which may cover all or part of therapy costs. Residents can receive outpatient therapy services after discharge, and family members may contact their physician to arrange therapy services. Mail is delivered to residents daily except weekends and holidays, and the facility has implemented systems for family communication and visitation.

Palm Garden of Winter Haven is accredited by The Joint Commission and maintains protocols for patient safety reporting. The facility actively recruits caregivers and personal care attendants, offering training and compensation from the first day of employment for those joining the healthcare team.

Types of Care at Palm Garden Of Winter Haven

Home HealthSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Social Activities

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Reviews of Palm Garden Of Winter Haven

4.5overall · 312 ratings combined

4.5★ on Google (312)

Bev Jones

Jul 2026

via Google ↗ · Report

My visit was brief but I liked what I saw. The place is very clean, well kept, and smell free. Staff seemed friendly as well. The residents there looked well cared for.

Barbara Thornton

Jun 2026

via Google ↗ · Report

Visited a friend who is there for a few weeks rehab. I was so impressed how clean it was and does not smell. My friend says the physical therapy team are kind and have really helped him.

Sharome Seabon

Jun 2026

via Google ↗ · Report

This place needs to learn to answer the call bell my father is currently staying here and no one responds to his call bell until 30 minutes to a hour later he has sepsis and his pressure gets elevated at times and then at times gets really low this is a safety hazard that needs to be addressed he could be calling for help because he feels his pressure dropping this will be a major lawsuit if this happens and he isn't responded to promptly i understand he isn't the only resident but it also doesn't take years to respond to a resident needing help I am a cna so I know how this works please read this review and don't just respond and brush this issue off actually fix the issue and have the nursing supervisor and or charge nurse to do rounds to make sure cnas aren't sleeping and actually are doing there job also please remember this could be your love ones treat other how you would want to be treated w we have to remember that families are already going through a lot with there love ones getting older and dealing with health issues so they aren't the same that we are use to seeing them also the residents are out of the element and trying to adapt to a new living arrangement let's not make it harder on either parties

Jennifer Black

Jun 2026

via Google ↗ · Report

It was truly a blessing to see this community, is well organized. Residents & staff smiling. I can not say enough about how it felt like a home. Thank you for allowing me to see & experience how senior communities should function.

Ms Jae Anderson

Mar 2026

via Google ↗ · Report

Upon driving to the facility I was impressed nice and clean as entering the building it was very nice and clean and staff was very helpful and friendly. Monica was the first person I saw she welcome me and ask if I had any questions with a smile. Walking to my dad's room down the hallway it smelled like urine but as I got closer it smells ok.

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By submitting, you're okay with us and Palm Garden Of Winter Haven reaching out by phone, email or text.Always free for families. If you move in, the community you chose pays us a referral fee, never you; any nearby communities we suggest are chosen by your answers, never by what they pay us. Referral agreements are our only tie to the communities we list. If a community stops meeting our qualifications, for example its licence lapses or it stops accepting referrals, we stop suggesting it. How we work · FAQ

Medicare Quality of Care

Palm Garden Of Winter Haven is a Medicare-certified home health agency (certified since 2004). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.

Quality of patient care

4.0 / 5

Medicare star rating

Services offered

  • Skilled nursing
  • Physical therapy
  • Occupational therapy
  • Speech therapy
  • Medical social services
  • Home health aide

What patients say

2.0 / 5 patient survey rating

  • Would definitely recommend the agency61%US 79%
  • Rated their overall care 9 or 10 out of 1079%US 85%
  • Care was given in a professional way82%US 89%
  • The team communicated well77%US 86%
  • The team discussed medicines, pain and home safety75%US 82%

82 completed patient surveys, 25% response rate.

Hospital outcomes

  • Discharged to the community96%US 80%Better than
  • Readmitted to hospital after discharge (30 days) (lower is better)4%US 4%Same as
  • Preventable hospital visits during care (lower is better)7%US 11%Same as

How patients did

  • Care started within 2 days of referral98%US 94%
  • Patients got better at walking or moving around92%US 83%
  • Patients got better at getting in and out of bed89%US 83%
  • Patients got better at bathing94%US 86%
  • Patients' breathing improved90%US 85%
  • Patients got better at taking medications correctly93%US 81%
  • Patients who had a fall with major injury (lower is better)1%US 1%
  • Patients with new or worsened pressure ulcers (lower is better)0%US 0%
  • Discharge function score met or exceeded expectations71%US 61%

Service area

Palm Garden Of Winter Haven reports serving 79 ZIP codes, including Tampa, Lakeland, Lutz, Davenport, Lake Wales, Plant City, Riverview, Winter Haven, Brandon, Valrico and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.

Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 108022. National figures are the average across all certified agencies.

Government Inspection History

5 inspection visits in the last three years, 27 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jun 20, 2024Fire Safety StandardHealth Standard8 citations
  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 20, 2024

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 20, 2024

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 20, 2024

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 20, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 20, 2024

  • Provide care or services that was trauma informed and/or culturally competent.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 20, 2024

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 20, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 20, 2024

Apr 4, 2024Health Complaint4 citations
  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected May 1, 2024

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected May 1, 2024

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 1, 2024

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 1, 2024

Feb 11, 2024Health Complaint1 citation
  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 27, 2024

Mar 10, 2022Fire Safety StandardHealth Standard3 citations
  • Ensure medication error rates are not 5 percent or greater.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 4, 2022

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 4, 2022

  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 4, 2022

Dec 18, 2020Fire Safety StandardHealth Standard11 citations
  • Ensure medication error rates are not 5 percent or greater.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 14, 2021

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 18, 2021

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 14, 2021

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 14, 2021

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 14, 2021

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 14, 2021

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 14, 2021

  • Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 18, 2021

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 14, 2021

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 14, 2021

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 14, 2021

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Palm Garden Of Winter Haven offer?

Palm Garden Of Winter Haven offers Home Health and Skilled Nursing / Long Term Care.

Where is Palm Garden Of Winter Haven located?

Palm Garden Of Winter Haven is located at 1120 Cypress Gardens Blvd in Winter Haven, Florida.

What do families say about Palm Garden Of Winter Haven?

Palm Garden Of Winter Haven carries a 4.5 out of 5 rating from 312 Google reviews. Most reviewers describe Palm Garden of Winter Haven as clean, welcoming, and staffed by friendly people, with several praising the physical therapy team's effectiveness during short-term rehab stays. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

Does Medicare cover care from Palm Garden Of Winter Haven?

Yes. Palm Garden Of Winter Haven is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 4.0 out of 5 stars.

Do I need a referral to use Palm Garden Of Winter Haven?

For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.

How did Palm Garden Of Winter Haven do on recent health and safety inspections?

Palm Garden Of Winter Haven had 5 government inspection visits in the last three years, with 27 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Palm Garden Of Winter Haven?

Submit the Request Information form on this page, or contact Palm Garden Of Winter Haven directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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