Bev Jones
Jul 2026
My visit was brief but I liked what I saw. The place is very clean, well kept, and smell free. Staff seemed friendly as well. The residents there looked well cared for.
1 / 5Quick Facts
- Total units
- 120
- Medicare rating
- 4 of 5
- Ownership
- For profit, Limited Liability company
- Certified beds
- 120
- Inspections
- View history (27 citations)
- Accreditation
- Accredited by The Joint Commission
- Post-discharge care
- Outpatient therapy available after discharge
- Facility type
- Skilled nursing and rehabilitation only, no residential levels
CMS Care Compare
What Families Think
Most reviewers describe Palm Garden of Winter Haven as clean, welcoming, and staffed by friendly people, with several praising the physical therapy team's effectiveness during short-term rehab stays. However, one detailed report raised serious concerns about slow call bell response times for a resident with a medical condition, pointing to a possible staffing or supervision gap.
The Good
- Consistently described as clean and odor-free
- Physical therapy team praised for kindness and results
- Staff described as friendly and welcoming
- Residents appear well cared for and engaged
- Community feels organized and home-like
The Bad
- One report of call bells going unanswered for 30-60 minutes
- One reviewer raised safety concerns tied to slow staff response
- One mention of urine odor near a resident's room
AI-generated from reviews and community data.
Palm Garden Of Winter Haven is a senior living community in Winter Haven, Florida offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 4.5 out of 5 across 312 reviews.
About Palm Garden Of Winter Haven
Palm Garden of Winter Haven is a skilled nursing and rehabilitation facility in Winter Haven, Florida, offering comprehensive rehabilitative services to help residents return home with maximum independence. The facility features a team of licensed professional therapists who create personalized rehabilitative programs in physical therapy, occupational therapy, and speech therapy.
The community's core focus is on enhancing independence through skilled nursing care and rehabilitation services. Staff members assist residents with daily activities and meals as needed, and the facility maintains an active schedule of daily programs to keep residents engaged and busy rather than isolated in their rooms.
The facility accepts Medicare, Medicaid, and most private insurance plans, which may cover all or part of therapy costs. Residents can receive outpatient therapy services after discharge, and family members may contact their physician to arrange therapy services. Mail is delivered to residents daily except weekends and holidays, and the facility has implemented systems for family communication and visitation.
Palm Garden of Winter Haven is accredited by The Joint Commission and maintains protocols for patient safety reporting. The facility actively recruits caregivers and personal care attendants, offering training and compensation from the first day of employment for those joining the healthcare team.
Types of Care at Palm Garden Of Winter Haven
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
- Security
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Palm Garden Of Winter Haven
4.5overall · 312 ratings combined
4.5★ on Google (312)
Barbara Thornton
Jun 2026
Visited a friend who is there for a few weeks rehab. I was so impressed how clean it was and does not smell. My friend says the physical therapy team are kind and have really helped him.
Sharome Seabon
Jun 2026
This place needs to learn to answer the call bell my father is currently staying here and no one responds to his call bell until 30 minutes to a hour later he has sepsis and his pressure gets elevated at times and then at times gets really low this is a safety hazard that needs to be addressed he could be calling for help because he feels his pressure dropping this will be a major lawsuit if this happens and he isn't responded to promptly i understand he isn't the only resident but it also doesn't take years to respond to a resident needing help I am a cna so I know how this works please read this review and don't just respond and brush this issue off actually fix the issue and have the nursing supervisor and or charge nurse to do rounds to make sure cnas aren't sleeping and actually are doing there job also please remember this could be your love ones treat other how you would want to be treated w we have to remember that families are already going through a lot with there love ones getting older and dealing with health issues so they aren't the same that we are use to seeing them also the residents are out of the element and trying to adapt to a new living arrangement let's not make it harder on either parties
Jennifer Black
Jun 2026
It was truly a blessing to see this community, is well organized. Residents & staff smiling. I can not say enough about how it felt like a home. Thank you for allowing me to see & experience how senior communities should function.
Ms Jae Anderson
Mar 2026
Upon driving to the facility I was impressed nice and clean as entering the building it was very nice and clean and staff was very helpful and friendly. Monica was the first person I saw she welcome me and ask if I had any questions with a smile. Walking to my dad's room down the hallway it smelled like urine but as I got closer it smells ok.
Government Inspection History
5 inspection visits in the last three years, 27 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Jun 20, 2024Fire Safety StandardHealth Standard8 citations
PASARR screening for Mental disorders or Intellectual Disabilities
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 20, 2024
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 20, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 20, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 20, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 20, 2024
Provide care or services that was trauma informed and/or culturally competent.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 20, 2024
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 20, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 20, 2024
Apr 4, 2024Health Complaint4 citations
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected May 1, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected May 1, 2024
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 1, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 1, 2024
Feb 11, 2024Health Complaint1 citation
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 27, 2024
Mar 10, 2022Fire Safety StandardHealth Standard3 citations
Ensure medication error rates are not 5 percent or greater.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 4, 2022
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 4, 2022
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 4, 2022
Dec 18, 2020Fire Safety StandardHealth Standard11 citations
Ensure medication error rates are not 5 percent or greater.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 14, 2021
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 18, 2021
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 14, 2021
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 14, 2021
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 14, 2021
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 14, 2021
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 14, 2021
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 18, 2021
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 14, 2021
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 14, 2021
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 14, 2021
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Palm Garden Of Winter Haven offer?
Palm Garden Of Winter Haven offers Skilled Nursing / Long Term Care.
Where is Palm Garden Of Winter Haven located?
Palm Garden Of Winter Haven is located at 1120 Cypress Gardens Blvd in Winter Haven, Florida.
What do families say about Palm Garden Of Winter Haven?
Most reviewers describe Palm Garden of Winter Haven as clean, welcoming, and staffed by friendly people, with several praising the physical therapy team's effectiveness during short-term rehab stays. However, one detailed report raised serious concerns about slow call bell response times for a resident with a medical condition, pointing to a possible staffing or supervision gap.
How did Palm Garden Of Winter Haven do on recent health and safety inspections?
Palm Garden Of Winter Haven had 5 government inspection visits in the last three years, with 27 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Palm Garden Of Winter Haven?
Submit the Request Information form on this page to connect with Palm Garden Of Winter Haven and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Palm Garden Of Winter Haven? Claim this listing to update photos, pricing, and details. It's free.
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