Bev Jones
Jul 2026
My visit was brief but I liked what I saw. The place is very clean, well kept, and smell free. Staff seemed friendly as well. The residents there looked well cared for.
Palm Garden Of Winter Haven
1120 Cypress Gardens Blvd
4.5(312 ratings)· Winter Haven average: 4.3
1 / 5Quick Facts
- Total units
- 120
- Medicare rating
- 4 of 5
- Ownership
- For profit, Limited Liability company
- Certified beds
- 120
- Accreditation
- Accredited by The Joint Commission
- Post-discharge care
- Outpatient therapy available after discharge
- Facility type
- Skilled nursing and rehabilitation only, no residential levels
CMS Care Compare
What Families Think
Most reviewers describe Palm Garden of Winter Haven as clean, welcoming, and staffed by friendly people, with several praising the physical therapy team's effectiveness during short-term rehab stays. However, one detailed report raised serious concerns about slow call bell response times for a resident with a medical condition, pointing to a possible staffing or supervision gap.
The Good
- Consistently described as clean and odor-free
- Physical therapy team praised for kindness and results
- Staff described as friendly and welcoming
- Residents appear well cared for and engaged
- Community feels organized and home-like
The Bad
- One report of call bells going unanswered for 30-60 minutes
- One reviewer raised safety concerns tied to slow staff response
- One mention of urine odor near a resident's room
AI-generated from reviews and community data.
About Palm Garden Of Winter Haven
Palm Garden of Winter Haven is a skilled nursing and rehabilitation facility in Winter Haven, Florida, offering comprehensive rehabilitative services to help residents return home with maximum independence. The facility features a team of licensed professional therapists who create personalized rehabilitative programs in physical therapy, occupational therapy, and speech therapy.
The community's core focus is on enhancing independence through skilled nursing care and rehabilitation services. Staff members assist residents with daily activities and meals as needed, and the facility maintains an active schedule of daily programs to keep residents engaged and busy rather than isolated in their rooms.
The facility accepts Medicare, Medicaid, and most private insurance plans, which may cover all or part of therapy costs. Residents can receive outpatient therapy services after discharge, and family members may contact their physician to arrange therapy services. Mail is delivered to residents daily except weekends and holidays, and the facility has implemented systems for family communication and visitation.
Palm Garden of Winter Haven is accredited by The Joint Commission and maintains protocols for patient safety reporting. The facility actively recruits caregivers and personal care attendants, offering training and compensation from the first day of employment for those joining the healthcare team.
Types of Care
Skilled Nursing / Long Term Care
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Help Me ChooseReviews
4.5overall · 312 ratings combined
4.5★ on Google (312)
Barbara Thornton
Jun 2026
Visited a friend who is there for a few weeks rehab. I was so impressed how clean it was and does not smell. My friend says the physical therapy team are kind and have really helped him.
Sharome Seabon
Jun 2026
This place needs to learn to answer the call bell my father is currently staying here and no one responds to his call bell until 30 minutes to a hour later he has sepsis and his pressure gets elevated at times and then at times gets really low this is a safety hazard that needs to be addressed he could be calling for help because he feels his pressure dropping this will be a major lawsuit if this happens and he isn't responded to promptly i understand he isn't the only resident but it also doesn't take years to respond to a resident needing help I am a cna so I know how this works please read this review and don't just respond and brush this issue off actually fix the issue and have the nursing supervisor and or charge nurse to do rounds to make sure cnas aren't sleeping and actually are doing there job also please remember this could be your love ones treat other how you would want to be treated w we have to remember that families are already going through a lot with there love ones getting older and dealing with health issues so they aren't the same that we are use to seeing them also the residents are out of the element and trying to adapt to a new living arrangement let's not make it harder on either parties
Jennifer Black
Jun 2026
It was truly a blessing to see this community, is well organized. Residents & staff smiling. I can not say enough about how it felt like a home. Thank you for allowing me to see & experience how senior communities should function.
Ms Jae Anderson
Mar 2026
Upon driving to the facility I was impressed nice and clean as entering the building it was very nice and clean and staff was very helpful and friendly. Monica was the first person I saw she welcome me and ask if I had any questions with a smile. Walking to my dad's room down the hallway it smelled like urine but as I got closer it smells ok.
Frequently Asked Questions
What types of care does Palm Garden Of Winter Haven offer?
Palm Garden Of Winter Haven offers Skilled Nursing / Long Term Care.
Where is Palm Garden Of Winter Haven located?
Palm Garden Of Winter Haven is located at 1120 Cypress Gardens Blvd in Winter Haven, Florida.
What do families say about Palm Garden Of Winter Haven?
Most reviewers describe Palm Garden of Winter Haven as clean, welcoming, and staffed by friendly people, with several praising the physical therapy team's effectiveness during short-term rehab stays. However, one detailed report raised serious concerns about slow call bell response times for a resident with a medical condition, pointing to a possible staffing or supervision gap.
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