Kyle Thomas
May 2026
Horrible place. The staff and management are very rude to their residents
Cottages at Palm Beach
4760 Jog Road4(41 ratings)· Greenacres average: 4.1
Part of Pacifica Senior Living
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1 / 6Quick Facts
- Total units
- 98
- Licensed capacity
- 98 residents
- Care Model
- Cottage-style small-group memory care housing
- Respite Care
- Short-term respite stays available for trial
- Recent Leadership Change
- New management team recently took over operations
Florida AHCA
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews for Cottages at Palm Beach are sharply divided: many families praise the home-like cottage setting, warm staff, and active social calendar, while a significant number of others describe serious safety and cleanliness problems, understaffing, and unresponsive management. Several reviewers mention a recent change in leadership/management that they say has improved food, staff morale, and facility upkeep, though some concerns about updates and communication persist.
What reviewers praise
- Home-like cottage design praised by many families
- Staff described as warm, caring, and attentive
- Wide variety of daily social activities and outings
- Recent management changes credited with improving food and morale
- Respite care available for short-term stays
- 24-hour staff on-site for support
What reviewers flag
- Multiple reports of understaffing limiting attention to residents
- Several reviews describe uncleanliness, odors, or pest issues
- Multiple complaints about unresponsive or dismissive management/corporate
- One report of a resident being locked in at night unmonitored
- One serious report of falls, weight loss, and a stolen item
- One report of billing/invoice disputes with the company
AI-generated from reviews and community data.
Cottages at Palm Beach is a senior living community in Greenacres, Florida offering Assisted Living and Memory Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 4.0 out of 5 across 41 reviews.
About Cottages at Palm Beach
Cottages at Palm Beach is a memory care community in Greenacres, Florida, specializing in personalized care for seniors living with Alzheimer's disease and other forms of dementia. Located near Lake Worth, Boynton Beach, and Wellington, the community is designed to provide a warm, home-like environment while delivering exceptional care and support.
The community emphasizes individualized care tailored to each resident's unique needs, with an experienced team working closely with families to create customized care plans. Residents receive assistance with daily tasks while being encouraged to maintain independence and dignity. The community operates with dedicated 24/7 professional staff committed to person-centered care.
Activities and programming are central to life at Cottages at Palm Beach. An activities director works with each resident to create customized programs that promote overall well-being. Residents enjoy a variety of enriching activities including gentle fitness classes, quiet walks, card games in the bistro, and social functions. The community encourages family involvement in the daily life of residents and fosters a stimulating, social environment.
The community serves families throughout Palm Beach County, including those from West Palm Beach, Lake Worth, Boynton Beach, and Wellington. Cottages at Palm Beach also offers Respite Care, which provides a temporary stay option that allows prospective residents and families to experience the community's support, lifestyle, and amenities without a long-term commitment.
Types of Care at Cottages at Palm Beach
Assisted LivingMemory Care
Amenities
Room Amenities
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
Activities
- Social Activities
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Reviews of Cottages at Palm Beach
4overall · 41 ratings combined
4★ on Google (41)
peola spence
Mar 2026
If you love your Loved ones BEWARE don’t put them here!! It’s not safe for the patients or the workers. Place is dirty , they don’t bath the patients, they sold me false dreams. It’s so under staffed they can’t give enough attention to the patients, all the patients do is wonder around. It’s no interaction to stimulate or structure for the patients. Most of the staff are very nice but you can see the frustration in their faces and the lack of support. One thing I feel it’s not safe is locking the patients in their rooms every night, my mom is a diabetic and if her sugar is low and not feeling good NO ONE WOULD EVER KNOW until the morning.<br>While sitting on her bed I found ants in her bed and along the wall , I immediately cloroxed her room, changed her linens and my husband exterminated the room the next day, no problems since. I also wash my mom clothes and while taking her basket out the biggest cockroach I’ve seen was trailing behind me. The entire place reeks of urine and dirtiness. I’m breaking her contract for her safety. SHES OUT!!! This would never happen at Morse life.
peola spence
Mar 2026
If you love your Loved ones BEWARE don’t put them here!! It’s not safe for the patients or the workers. Place is dirty , they don’t bath the patients, they sold me false dreams. It’s so under staffed they can’t give enough attention to the patients, all the patients do is wonder around. It’s no interaction to stimulate or structure for the patients. Most of the staff are very nice but you can see the frustration in their faces and the lack of support. One thing I feel it’s not safe is locking the patients in their rooms every night, my mom is a diabetic and if her sugar is low and not feeling good NO ONE WOULD EVER KNOW until the morning. While sitting on her bed I found ants in her bed and along the wall , I immediately cloroxed her room, changed her linens and my husband exterminated the room the next day, no problems since. I also wash my mom clothes and while taking her basket out the biggest cockroach I’ve seen was trailing behind me. The entire place reeks of urine and dirtiness. I’m breaking her contract for her safety. SHES OUT!!! This would never happen at Morse life.
VG
Feb 2026
Kevin was nice and gave us a tour of the facility. He was very detailed and explained the process for us. The cottage and room were nice and clean. The staff is also friendly. My grandmother has macular degeneration so the buckled sidewalks do not work for her.
Lori Kaufman
Jan 2026
Do not do business with this company. They do not pay bills.
Frequently Asked Questions
What types of care does Cottages at Palm Beach offer?
Cottages at Palm Beach offers Assisted Living and Memory Care.
Where is Cottages at Palm Beach located?
Cottages at Palm Beach is located at 4760 Jog Road in Greenacres, Florida.
What do families say about Cottages at Palm Beach?
Cottages at Palm Beach carries a 4.0 out of 5 rating from 41 Google reviews. Reviews for Cottages at Palm Beach are sharply divided: many families praise the home-like cottage setting, warm staff, and active social calendar, while a significant number of others describe serious safety and cleanliness problems, understaffing, and unresponsive management. Several reviewers mention a recent change in leadership/management that they say has improved food, staff morale, and facility upkeep, though some concerns about updates and communication persist. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
How can families visit Cottages at Palm Beach?
Submit the Request Information form on this page, or contact Cottages at Palm Beach directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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